TUI UK NewsRoom Reviews

"1\/3 of Tui's stick belongs to the sanctioned Russian oligarch Alexei Mordashov. He just transferred them to his wife, Marina Mordashova, 4 days after the war in Ukraine.\r\n\r\nDon't buy holidays from this company - you're helping Putin. Don't flag my comment - customers ought to know."

"TOM344 - 20th July 3022, from Sheffield to Turkey.\r\n\r\nFlight Cancelled after 7 hours waiting, from 4pm to next day 1am. All kids baby slept at airport, no TUI staff showed up.\r\n\r\nThey just sent a few emails to let you know the flight changed to next day night.\r\n\r\nWasted everyone's time, and just offer \u00a3150 voucher. We don't need your voucher! Please Do the refund!\r\n\r\nTUI destroy our holiday, very careful if you look for an inclusive holiday, do not trust TUI.\r\n\r\nTUI need to full refund for all our costs.\r\n\r\nTerrible experience!"

"TOM344 - 20th July 3022, from Sheffield to Turkey.\r\n\r\nFlight Cancelled after 7 hours waiting, from 4pm to next day 1am. All kids baby slept at airport, no TUI staff showed up.\r\n\r\nThey just sent a few emails to let you know the flight changed to next day night.\r\n\r\nWasted everyone's time, and just offer \u00a3150 voucher. We don't need your voucher! Please Do the refund!\r\n\r\nTUI destroy our holiday, very careful if you look for an inclusive holiday, do not trust TUI.\r\n\r\nTUI need to full refund for all our costs.\r\n\r\nTerrible experience!"

"Unwanted guest at dinner on the dessert cart!\r\nJust at the end of our 4th day at the Dunamar hotel, Monte Gordo on the Algarve. Travelled here on the 6am flight from Birmingham airport and arrived at Hotel at 10.30am. Our room wasn\u2019t ready till after 2pm so sat around in our jeans and UK clothes for several hours. The hotel, drab and tired, is understaffed, everything is closed except the dining room and bar. No shop, spa, entertainment or anything! Facilities all closed. The food is very limited, receptive, lukewarm and tasteless. We have complained via the TUI app every day since arriving and our TUI rep Leana (who divulged that many other guests are also complaining) agreed with our evaluation that the hotel wasn\u2019t fit for purpose. TUI eventually agreed to transfer us to an alternative hotel after 4 days of a 7 day stay at a personal cost to us of almost \u00a3500 + we would have to make our own transfer arrangements (almost 50 kilometres) The final nail in the coffin after a 5th night of only eating salad was an unwanted guest on my dessert (see creature top right) as per photo! For what its worth we are life long TUI customers and this is the first time we have felt lead to leave a review. We are now trying to salvage the remainder of our holiday by spending as little time as possible in this poor excuse of a third rate hotel."