“The Baths experience is wonderful and I love that theres a ladies-only option. When I first came, it felt like Id been in another world full of serenity. Id recommended them to all my friends and even brought others along. However, over the past few times, Ive felt quite annoyed. Ladies are talking at full volume, so loud you can hear them from outside the rooms. What makes it worse is that when staff come in to clean the floor water, they dont care about noise levels and even start having full volume conversations with others. At times Ive had to ask others to lower the volume myself. On my last trip, I just decided to leave earlier instead. The ice machine doesnt work or atleast it hasnt been on my last few trips, its just the same ice everyones putting their hands into. There is so much black mould everywhere- grout, tiles, corners of slabs. The steam rooms are just full of it and I do feel like the mould spores must spread within the steam thats being inhaled whilst in there. It really needs a deep clean from the ceiling to the floor on a far more regular basis.”
Thank you for your review, and for recommending us to your friends. We're so pleased you enjoy the ladies-only sessions.
We ask all guests to respect the quiet signs, and our team steps in whenever they hear noise. Guests tend to go quiet when staff are around, so it really helps when people let us know at the time, as you did. We've also reminded our team to keep their own voices down while they're working in the baths. If you'd like a quieter visit, weekdays are usually much calmer than busy weekends.
We moved the ice machine because it couldn't make enough ice in the heat. We now bring fresh crushed ice up from a machine in our plant room throughout the day to keep it topped up.
The dark marks you saw aren't mould. The baths are 150 years old and still have their original glazed bricks and tiles, and what you saw is the age of those tiles and the grout. We deep clean regularly on the days we're closed, using methods gentle enough to protect the original tiles.
We'd love to welcome you back for a weekday session.
Kind regards,
Hazel
“Fabulous therapies, clean and calm atmosphere, very polite staff. No one is rushed and neither do they rush you out as a client. Vee was excellent as a therapist.”
“Excellent place to unwind. Vee was amazing and her massages are so worth it. She gives a personalised approach to what one needs which is great. My son also attended and he really enjoyed his massage with Sophie ( I may have got her name wrong - sorry) too. Also a quiet plavd to enjoy a chai latte after a massage and catch up. Staff are so polite and welcoming, clean and tranquil environment. we will return again.”
“Did the spa experience followed by the mud wrap.
The spa was clean and peaceful and the relaxation area comfortable.
The lady who did my mud wrap was friendly and talked me through the whole thing.
I will definitely be back.”
“Had a fantastic time at our first time visit. We enjoyed being able to use the sauna and steam rooms before our treatment. My husband and I opted for the mud wrap treatment which was brilliant - not only did we get the mud wrap but also a mini facial and massage included. Both our therapists were lovely and very skilled. Excited to come again!”
“Incredible team. Olivia is always so welcoming and accommodating. All the treatments and bath experiences i have had are so worth it. Becoming a regular now!!!”
“Had a lovely visit to the Turkish Baths this week in a mixed session. The experience was great from start to finish. Easy to register, change and access the baths. Plenty of drink options available throughout the session. Rooms were pleasantly quiet. Will visit again and try a treatment next time”
“Absolute bliss. Relaxed completely in the laid back welcoming atmosphere of these tastefully renovated baths which I went to regularly many years ago. Such a treat to enjoy a couple of hours in peace and quiet being looked after by lovely staff. Highly recommend.”
“Lovely visit . Not to busy and very clean facilities. The lady working talked me through controlled breathing while using the plunge pool . Game changing . Thank you.”
“I booked it for my mum. My mum was super impressed! She said it’s the best massage session she’s had in the last 5 years. We’re definitely coming pack next month”
“The first ever visit for our group of 4 celebrating an 18th birthday. We had such a relaxing time and really enjoyed our visit. Plenty of space in the spa for everyone without feeling over crowded. Some helpful introductions by the staff about how to make the most of our morning.”
“Wonderful experience, very relaxing and a lovely atmosphere. The staff are so welcoming and helpful. Would highly recommend, it’s a special place to be with great facilities.”
“Absolutely stunning venue and such a warm, welcoming atmosphere. I was made to feel so welcome from the I arrived, and the treatments were beautiful and relaxing. A lovely experience from start to finish — would definitely recommend!”
“We love the Turkish Baths and always have a lovely relaxing time. Recently we went on a Sunday evening. It was great but a couple of things were not quite 5/5. Firstly the Niagra Falls shower wasn’t working and the cold plunge was quite ‘hairy’ and could have done with being colder. I realise that it might not be easy to do anything about those but worth a mention.”
