Turo Reviews

"Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That\u2019s when I found Mrs. Mercy. Her team\u2019s professionalism stood out right away. They didn\u2019t sugarcoat anything\u2014they gave me a clear roadmap and followed through with constant updates. I didn\u2019t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference."

"I'm sorry, but I am very disappointed and dissatisfied with my experience using Turo."

"I rented a vehicle for my mom, and didn\u2019t know that she couldn\u2019t use my account. Well the host canceled my trip and charged me 125 for it. Scam and a rip off"

"I rented a vehicle for my mom, and didn\u2019t know that she couldn\u2019t use my account. Well the host canceled my trip and charged me 125 for it. Scam and a rip off"

"A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back."

"A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back."

"A friend told me to try out Turo and I thought everything was great, until 2 days after we checked out. The host stated I damaged the vehicle and provided pictures to try to prove I damaged the vehicle. If you look at their pictures, and my pictures as well, the vehicle was exactly the same. No damage whatsoever l. I contacted customer service and they agreed with me and stated they will put in a dispute. A week later I was charged $890, I contacted customer support again explained the situation and again they stated they would put in a section dispute. A week later, I was charged an additional $40. I called again and asked for a supervisor, they said they cannot transfer me to anyone and I would have to wait for a call back from the supervisor that can take about a week. Never heard from anyone, so I emailed a support ticket informing of the situation and I would only like my money refunded. They replied stating that I would get a call back from the supervisor within one business day. Still waiting for a call back."