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TW Wholesale LTD Reviews

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend TW Wholesale LTD

Company Reviews

Product Reviews

4.7

Based on 2,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has not arrived yet and no idea when it will come. Customer service please contact me to rectify the situation.”

Posted 1 year ago

“Unable to review goods not received yet.”

Posted 1 year ago

“Said it's been delivered IV not had it yet”

Posted 1 year ago

“Did not receive it.”

Posted 1 year ago

“Not strong enough,very flimsy,will struggle taking the weight it says it can.”

Posted 1 year ago

“I have not received my item as I was told I should have it so we're is it”

Posted 1 year ago

Hi Carl, Thanks for your review - we've checked your parcel tracking and it looks like it should be with you shortly; possible tomorrow or Wednesday. Sorry for the delay! Thanks, TW

Posted 1 year ago

“Sent products that were about to go out of date. Called them to explain I was unhappy about that - it was mentioned it would be c. 1 year use by on the website. Was told that I would have to pay for them to be returned, which obviously I was unhappy about. I’m still waiting for a call back from them which I was promised. Absolute nightmare, currently spent a huge amount of money on a product that will be worth nothing by the time I come to use it in a few months.”

Posted 1 year ago

Hi Camille, Thanks for your review. As we have mentioned on the phone, there is nothing wrong with the product and is still perfectly usable. None of our tubs are about to go out of date and at the earliest, it is the end of September for our first batch - if the bags inside the tubs remain sealed the product actually has a much longer expiry date than detailed; the product can even be stored in water once opened for up to a month. You will need to return the products at your cost if you wish to change the tubs, this is standard practice from any retailer. Regards, TW Wholesale

Posted 1 year ago

“Tried to email to say item received is wrong but still no reply.”

Posted 1 year ago

Hi Derren, Thanks for leaving us a review. Please can you get In touch with us by calling us on 01283 558313 or emailing enquiries@twwholesale.co.uk. Unfortunately, we haven't received any contact from you at the moment. Thanks, TW

Posted 1 year ago

“was expecting delivery thursday now monday and still waiting. The only tracking says "we were unable to deliver your parcel we will deliver next working day" but nothing friday saterday or monday”

Posted 1 year ago

Hi Dean, Thanks for taking the time to provide some feedback. Your parcel was sent to the wrong delivery depot and needed to be rediverted. Luckily, the tracking is now showing that it will be delivered within the next 48 hours. Apologies for the delay. Thanks, Brenn

Posted 1 year ago

“Still waiting to be delivered”

Posted 1 year ago

Hi David, Thank you for your review. I've checked the tracking on your delivery and can see it was, unfortunately, delayed multiple times through the connecting depots. Luckily, I can see that it is now showing on the final mile to being delivered. Apologies for the delay.

Posted 1 year ago

“Ordered shed 18/5/22 Was told delivery would be 5 to 7 days Been informed delivery will be 24/6/22 Installation 1/7/22 Not happy, you have your money but I have to wait 6 weeks for my shed. If I had known this was the case I would of gone elsewhere”

Posted 1 year ago

Hi David, Thanks for your review - we've taken your comments on board and we're working with the shed supplier to reduce the delivery time. Unfortunately, your order arrived just as they had run out of stock of the shed you ordered; we communicated this with you numerous times and kept you informed along the way; however, we understand your frustrations and have been noted. If you have any further disruptions, please do not hesitate to get in touch. Thanks, TW

Posted 1 year ago

“I would love to write a review, but sadly can’t as I have not received my items. The item was not delivered and is now no it’s was back to yourself. I would like a refund.”

Posted 2 years ago

Hi Jamie, Sorry to see your parcel didn't reach you - it appears our courier had an issue trying to reach you. That being said, once your parcel is returned to us we will issue you a full refund. Apologies for the inconvenience caused. TW

Posted 2 years ago

“Shocking, stuck on with weak adhesive pads, as soon as I rubbed a wet brush on it (before 1st use) the head completely came off the handle”

Posted 2 years ago

Hi Jack, Thanks for leaving a review - sorry to see this corner trowel has failed in use. Please get in touch with our Customer Service Team on 01283 558313 and we'll be happy to get this rectified. Thanks, TW

Posted 2 years ago

“Product arrived damaged”

Posted 2 years ago

Hi Brian, Thanks for your review - apologies to see this has arrived damaged. Please kindly contact our customer service team on 01283 558313 and we would be happy to help. Thanks, TW

Posted 2 years ago

“Poor service from the very beginning paid for next day delivery arrived 3 days later no answers available other than blaming the courier then when arrived damaged looks like it’s been used and definitely not brand new. Shop elsewhere very unhelpful first time use and last”

Posted 2 years ago

Hi Ashley, Sorry to see that your order didn't arrive in time. Unfortunately, our carrier had a delay at their depot which was out of our control. However, rest assured that we have sent you some replacement items to swap out the tools that were damaged in transit. Apologies for the inconvenience caused. Regards, TW

Posted 2 years ago

“Rubbish!!!!! The handle came away from the trowel on the first downward stroke !!!”

Posted 2 years ago

Hi Guy, Sorry to see this product has let you down. Please kindly get in touch via telephone or email and we'll happily issue you a full refund without you needing to return the item. - 01283 558313 - info@twwholesale.co.uk Apologies for the inconvenience caused. TW

Posted 2 years ago

“Not received my item and not very helpful”

Posted 2 years ago

Hi, thanks for your review. Sorry to see you haven't received your order yet; we're investigating with our carrier company to find out where your order is. Please kindly contact us again on 01283 558313 in a few days for an update if your order hasn't been delivered. Apologies for the inconvenience caused. TW

Posted 2 years ago

“Paid for next day delivery. Didn't come. I then asked for delivery to a different address where i waited all day and so missed a day of work, only for the delivery to go to the original address. Absolute rubbish”

Posted 2 years ago

Hi Timothy, thanks for the review. Unfortunately, the courier let us down in this case and the delivery instruction wasn't followed; this is a rarity and usually, everything goes to plan. As a gesture of goodwill and apology for the inconvenience, we would like to offer you a 10% Discount Code* for your next order, if you wish to return. Please email brenn@twwholesale.co.uk and we'll be happy to help. *not applicable to power tools.

Posted 2 years ago

“I am still waiting to receive the product, the courier company your have sent it with DX saying they tried to deliver but they have attempted it because I have been home waiting for it since Thursday. Now they saying it’s coming on Monday, Let’s see if it arrives.”

Posted 2 years ago

Hi Aleem, thanks for your review. I can see from the tracking that your parcel was attempted for delivery on Thursday 21/04/2022 at 14:39. I have a picture of your front door, so I know the driver was there. Luckily, your parcel is due to be delivered to you today between 12:56 and 14:56. Please make sure the delivery address you have provided is correct. If you have any further issues, please call us on 01283 558313 and we can assist with the delivery. Thanks, TW

Posted 2 years ago

“didn't turn up”

Posted 2 years ago

Hi, Thanks for leaving your review - apologies this hasn't arrived yet, you haven't contacted us to discuss your order. That being said, I can see from the tracking that your order was shipped on the same day, however, has suffered a delay during the weekend and that has caused a knock-on this week. Please expect your parcel to arrive in the next couple of days. Apologies for the inconvenience caused. Regards, TW

Posted 2 years ago

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TW Wholesale LTD is rated 4.7 based on 2,448 reviews