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TW Wholesale LTD Reviews

4.7 Rating 2,456 Reviews

92 %

of reviewers recommend TW Wholesale LTD

Company Reviews

Product Reviews

4.7

Based on 2,456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad quality I've done 3 cuts in copper pipe and the disc just gone. Disappointed. Not worth a penny..”

Posted 2 years ago

“Order turned up damaged, sent email to attempt to swap item for new undamaged item.. no reply. 22 pound on a bent finishing spat that I cannot use and no answer from company. Would not recommend”

Posted 2 years ago

Hi Benjamin, thanks for getting in touch, sorry to see you have received a damaged product. I've checked through all of our email mailboxes and cannot see any messages from you regarding your bent plastering spatula. That being said, we would be more than happy to look into this for you - please can you call us (01283 558313) and we'll be happy to help. Regards, TW

Posted 2 years ago

“My item said it was delivered and signed for when no one was at the property. After calling tw in regards it has come to the rigmarole of having to prove through my work that I wasn't home and didn't sign for the item. Tw told me they were stuck in the middle and didn't want to be out of pocket . As it stands the I the customer am out of pocket . I have a signed letter and will be sending it to TW now. Not very impressed and reluctant to order again 🙄”

Posted 3 years ago

Hi Remi, Thanks for your review. We appreciate this is a difficult situation to be in, however, we have all the evidence to prove this was delivered to you. We have launched an investigation with our courier for absolute certainty and we will likely be in touch once we hear an outcome. In the meantime, if you have any evidence that shows you weren't at home at the time, this will be most beneficial to add to the investigation with our carrier. Apologies for the inconveniences caused and we hope a mutual resolution is found soon. Regards, TW

Posted 3 years ago

“I’ve not received my delivery”

Posted 3 years ago

Hi Michael, Thanks for your review. Unfortunately, it seems your order was held in a courier depot for a number of days, however, good news! Your order is with a delivery driver today and should be delivered soon. Reagrds, TW

Posted 3 years ago

“Hasn't been delivered with in 5 working days”

Posted 3 years ago

Hi Michael, Thanks for your review. Unfortunately, it seems your order was held in a courier depot for a number of days, however, good news! Your order has now been delivered. Apologies for the delay. Regards, TW

Posted 3 years ago

“I only used it the other day an it’s got a rip in it not happy I’ve spent a lot with you guys😔”

Posted 3 years ago

Hi Nicholas, please give us a call as we would be more than happy to issue you a replacement sponge float. It seems like you have unfortunately received a faulty float where the adhesive has come away in use - which shouldn't happen! Call us on 01283 558313 or email us enquiries@twtoolsuperstore.co.uk

Posted 3 years ago

“This was not the product I received!”

Posted 3 years ago

Hi Joe, Please can you contact us via email; enquiries@twtoolsuperstore.co.uk or telephone; 01283 558313 so we can investigate what you have received? Thanks

Posted 3 years ago

“Very misleading. Bought cordless planer that was advertised as coming with a free battery. Only reason I bought it. Came without battery and having checked the small print the offer expired in January. Now they have the cheek to ask me to review the planer with free battery!!”

Posted 3 years ago

Hi Tom, It seems you may have mis-read the information available for the promotion; it’s still live and you’re able to claim your battery. Just head over to this website link and you should be good to go: https://www.bosch-professional.com/gb/en/pro360/prodeals/. As described in the product description, the free battery comes directly from Bosch once you register your power tool on their website. Just use the link above. The promotion ends on the 30th of April. We would appreciate it if you could edit your review once you're happy you've successfully claimed your battery. Thanks TW

Posted 3 years ago

“I'm sending back the Marshalltown seem to be flatter now? No bevel what so ever and this leads to lines all over the place. Bad trowel going back to my ox.”

Posted 3 years ago

“Got it eventually as dealer didn’t write full address on parcel so didn’t get delivered and went back to couriers depot, then I had to spend time ringing up and sorting it out which is a bit annoying as wanted it in hurry that’s why ordered it from this company, shame but there you go so not great experience.”

Posted 3 years ago

Hi Ian, unfortunately, it seems you didn't include your full address when you placed your order which is why there was a delay in you receiving your order. That being said, thank you for sharing your feedback as we will be taking it on-board for future customers. Cheers!

Posted 3 years ago

“The missing connector has nothing to do with the gas CYLINDER, as you keep repeating and not understanding. Its the outlet as I keep repeating millions of times ( well I exaggerate slightly but you get the picture). Then they have the audacity to make out as if I've been wrong and unreasonable. Technically inept box shifters.... They asked if I could remove this review as "It has been dealt with"!! bludy cheek”

Posted 3 years ago

Hi George, as we explained to you on the phone numerous times, the connector is not supplied because it's typically supplied as standard from any reputable dealer that supplies canisters. Also, as previously advised, we are more than happy to issue you a full refund if you return your product. We appreciate you have experienced some form of inconvenience, but your review does not reflect the service you received from us and we would appreciate it if you changed your review to reflect the true service you experienced. TW aren't here to 'box shift' - we're here to supply a professional, friendly and knowledgeable service. We have hundreds, even thousands of happy customers and their reviews and local comments about the company reflect that. May we suggest that you contact us first before buying instead of assuming you are going to receive a product; a 5-minute email could've saved you a lot of hassle. Regards, TW Tool Superstore

Posted 3 years ago

“Unfortunately the trowel was sent unboxed in a bag, no bubble wrap or anything? The trowel is bent and has a massive nic in it ! I wouldn't ever order anything from you again !”

Posted 3 years ago

Hi Jack, Sorry to read this – this is completely out of character for our service as we at least bubble wrap almost everything we send out. The only things we don’t bubble wrap are items that are already pre-patched in cardboard. That being said, this is not what we expect our customers to receive and I’d be more than happy to have a replacement product sent out to you. Please get in touch when you can so we can arrange things. Thanks, TW Tool Superstore

Posted 3 years ago

“STILLWAITING FOR IT .”

Posted 3 years ago

Hi Nigel, your parcel was attempted to be delivered but you weren't available at your address - a calling card should have been left. Please can you contact us to re-organise a delivery. Thanks.

Posted 3 years ago

“Hi I've recevied my level last week it was all bent due to being stacked under neither some thing I've contacted your company a number off times and sent pitchers as requsted but still waiting for reply i hope we can solve this issure my number is 07803427150 hope to hear from you soon many thanks Russell ship”

Posted 3 years ago

Hi Russell, Thanks for your feedback. We've investigated into this and it appears we're waiting to receive images from you regarding the damage of your order. We've spoken to you on the phone and sent you emails to discuss this. Please send over images of your parcel to enquiries@twtoolsuperstore.co.uk and we'll be happy to discuss this further with you. Thanks TW Tool Superstore

Posted 3 years ago

“I have not received my order yet and paid for 2 day delivery!”

Posted 3 years ago

Hi Chris, thanks for your feedback. We have investigated your order and it seems that there was a delay in you receiving your order due to the Christmas and New Year delivery period. However, despite this inconvenience, we're glad to see that this has been successfully delivered as of this morning at 10:05am. We would appreciate if you could update your feedback to reflect what has happened. If you wish to discuss this further, please feel free to get in touch. Thanks, TW Tool Superstore.

Posted 3 years ago

“I haven’t even received it yet a very poor service and corespondents wise awful I wouldn’t recommend these at all to order anything The above comments are all my fault because I put the wrong address sorry”

Posted 3 years ago

Hi, Thanks for your feedback. Unfortunately, you did not supply a complete delivery address and despite us trying to contact you, we could not make a successful delivery. Once we receive the goods back to us, we will issue you with a full refund to allow you to replace your order, if you wish. Regards, TW Tool Superstore.

Posted 3 years ago

“Have not received parcel from DX delivery couriers”

Posted 3 years ago

Hi Alan, Thanks for your review. Unfortunately, your order is currently delayed in a delivery despot based in Glasgow due to COVID-19 impacts on staff and resources. We're assured it will be delivered soon and apologies for the delay. If at all possible, please get in touch with us first to discuss your order rather than leaving a poor feedback rating - our customer services is ready and waiting to handle these types of enquiries. Thanks TW Tool Superstore

Posted 3 years ago

“I'm still waiting for the rest of my orders”

Posted 3 years ago

Hi Dafydd, Thank you for your review. Due to the size of the items you have ordered, this was split across three different consignments and will likely be delivered separately. We can see that you have already received some of your items, however, your further items weren't delivered due to you not being available to take the delivery. We're making significant efforts to have your goods re-delivered but please make sure you're available to take the delivery. We would appreciate if you could revise your feedback once this has been resolved as we don't believe you have given a true rating based on the service you've received. Thanks

Posted 3 years ago

“delivery driver left parcel outside in the rain without me knowing found it out there at night lucky it wasn’t stolen!!!! Doesn’t come with a trowel case comes with a plastic box”

Posted 3 years ago

Hi Dominic, Thanks for your review. We can confirm that absolutely everything in this picture is included in what you have bought. The trowel case comes with specific density foams that are cut to size and include internal cuts allowing you to slot your trowel into the foam - it isn't a just a 'plastic box'. If you would like to discuss this further, please get in touch with brenn.stafford@twtoolsuperstore.co.uk. Thanks

Posted 3 years ago

“Still waiting on it to be delivered”

Posted 3 years ago

Hi Craig, Thanks for your review - we've checked the status of your order and unfortunately, it was delayed in a depot based in Glasgow due to the high number of parcels they're experiencing. If you don't receive your goods within the next 7 working days, please get in touch and we'll be happy to issue you a full refund. Apologies for the inconveniences caused. TW Tool Superstore

Posted 3 years ago

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TW Wholesale LTD is rated 4.7 based on 2,456 reviews