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TW Wholesale LTD Reviews

4.7 Rating 2,448 Reviews

92 %

of reviewers recommend TW Wholesale LTD

Company Reviews

Product Reviews

4.7

Based on 2,448 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About TW Wholesale LTD:

TW Wholesale supplies both trade and DIY customers with power and hand tools from our Swadlincote superstore in Derbyshire - across Derby, Nottingham, Leicester, Birmingham and the great Midlands.

TW is an official stockist for leading power tool brands including Bosch, DeWalt, Makita and Milwaukee. The store also has an impressive stocked range from hand tool manufacturers Stanley, NELA, Refina, Marshalltown, Teng and Ox Tools.

Visit Website

Phone:

01283 558 313

Email:

enquiries@twwholesale.co.uk

Location:

Unit 11, Cadley Hill Road, Swadlincote
DE11 9EU

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 24th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

TW Wholesale LTD 5 star review on 6th August 2020

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received yet as the other was damaged before it was delivered to me”

Posted 2 years ago

“Not received can’t review, evri (Hermes) have not delivered yet again, not sure why company’s used this delivery company, personally would rather pay a little more for my postage and receive it.........”

Posted 2 years ago

Hi Patrick, It appears that Evri attempted to deliver your parcel on the 15/03/2022 at 11:30am but your main gates were closed and the driver could not access your property. Please use the reschedule delivery facility that should have been texted to you to get your hands on your order. Thanks, TW

Posted 2 years ago

“Bought this because it said 'in stock'. It is not. Why say in stock, next day delivery blah blah, when you have to wait 4 weeks?”

Posted 2 years ago

Hi Paul, Thanks for leaving your review - despite making every effort to contact you in a reasonable timeframe to inform you that Werner/Youngman was unfortunately out of stock of the ladder you had ordered, without giving us prior notice beforehand. We understand this is an inconvenience to you and fully respect your decision to leave the review that you have, however, we would appreciate it if you could reflect upon the level of service you received from us after you had placed your order to make a more informed decision. That being said, you have told us you're happy to wait for the stepladder and don't mind the wait as it appears the majority of the UK are out of stock. If at all you want to change your mind, please get in touch. Once again, apologies for the inconvenience caused and we hope to have your ladder with you soon. We hope to have another opportunity to show you what our delivery service is truly like in the future. Thanks, TW

Posted 2 years ago

“Still not received my item more hassle then it’s worth. Blamed on the courier”

Posted 2 years ago

Hi Alexander, Thank you for your review. Sorry, you haven't received your order within the expected timeframe. We have raised a formal investigation with our courier and we should hear back from them soon. If you haven't heard back from us by the end of this week, please get in touch via 01283 558313. Apologies for the inconvenience caused. TW

Posted 2 years ago

“Can’t rate it or your business as the item in question never arrived. Very disappointed to say the least”

Posted 2 years ago

“I haven't received it”

Posted 2 years ago

Hi Jeff, I believe you've just spoken with our Customer Service team who have politely explained where your parcel is located. To reiterate, it appears your order was miss-routed through the delivery network but should be expected for delivery within the next day or two. Apologies for the inconvenience caused - feel free to call us again BEFORE leaving any future reviews. We'd really appreciate it if you gave us the chance to fix things first. Thanks, TW

Posted 2 years ago

“5 days late still not arrived tried to call 5 times no answer still saying its not left the shop ordered if to go back to work with started back yesterday”

Posted 2 years ago

Hi Tom, Thanks for leaving your review, sorry to see you have had some trouble with your order. Upon checking your order tracking we can see that it has been noted down to have been delivered to a neighbour. If you're still having trouble locating your order, please give us a call on 01283 558313 and we'll launch an investigation with the courier. Regards, TW

Posted 2 years ago

“Case is broken and fastening clips. Obviously happened before packaging as missing pieces not in parcel. Poor quality control. Mot impressed as Christmas presentation .”

Posted 2 years ago

Hi Paula, Sorry to see you have had an issue with your order. Please can you give us a call on 01283 558313 and we'll happily look into this for you and get it resolved. Thanks, TW

Posted 2 years ago

“It has a defect, i will can nat do with it”

Posted 2 years ago

“Damaged tools, part of parcel not delivered.”

Posted 2 years ago

“Shocking delivery ordered Tuesday and payed for next day delivery and still waiting for it to be delivered will never order from here again”

Posted 2 years ago

Hi David, Thanks for your review - sorry to see you haven't received your order yet. We've investigated your parcel and it appears to have been misrouted by the courier to an incorrect depot which has caused the delay. It did leave us on time and was expected to be with you the next day. That being said, according to your tracking it is scheduled to be delivered today or tomorrow. Please let us know when this has been delivered and we'll issue you a refund for the Next Day Delivery charge you paid. Apologies for the inconvenience caused. Regards, TW.

Posted 2 years ago

“Thanks for your email, can't reply about this product as I have not received it yet”

Posted 2 years ago

Hi Paul, Thanks for your review. Apologies you've not received your order yet, there appears to have been an issue with your delivery address which caused it to be held in a delivery depot. However, the good news, your shipment looks like it is scheduled for delivery today or tomorrow - expect to receive some delivery notifications soon. Thanks, TW

Posted 2 years ago

“Still not delivered It’s now Friday, my item should have been delivered Thursday, I waited in all day, was then told Friday, again waited in all day still not arrived and can’t get hold of anyone. I’m not happy. Another day waited in today (Saturday) and still no delivery, this is shocking service”

Posted 2 years ago

Hi Rob, Thanks for your review - we haven't received any calls or emails from you regarding your delivery which would explain why you haven't had any updates. We have looked into your delivery and it appears to be delayed due to a discrepancy with your address. That being said, we've been in touch with our courier and we're waiting for them to update us further to identify the exact problem. Apologies for the delay, we'll be in touch as soon as we hear more. Thanks, TW

Posted 2 years ago

“Order never arrived and had no contact from anybody”

Posted 2 years ago

Hi, thanks for leaving your review. Apologies to see you haven't received your order yet; we don't have any communication from you telling us you hadn't received it by the estimated delivery date. We have investigated your order and it appears it was misrouted to an incorrect depot however, good news, it is scheduled to be delivered today or tomorrow. Sorry for the inconvenience caused. Thanks, TW.

Posted 2 years ago

“TW Tool Superstore sent the wrong item, and then they were not able to replace with the right item. Second and probably last time I buy in this store”

Posted 2 years ago

“Only received battery. No charger!”

Posted 2 years ago

Hi Russell, Sorry to see you've only received your battery pack. Please can you call us anytime from Monday to open an investigation into your order? It's likely that the charger has been misplaced in our picking bays. Happy to get this sorted for you. Apologies for the inconvenience caused. Cheers, TW

Posted 2 years ago

“Haven’t received my order”

Posted 2 years ago

Hi Mikey, Sorry to see you haven't received your order. Fortunately, I've checked the tracking this morning and your order is currently in a courier depot and should be processed very soon. Apologies for the delay here, it seems it was stuck at a previous depot last week that has been affected by COVID-19. Rest assured, it should be with you soon enough. Once it arrives, please feel free to update your feedback as it's really beneficial to us. Any other issues, please don't hesitate to get in touch. Thanks, TW

Posted 2 years ago

“Bad experience”

Posted 2 years ago

Hi Reilly, Thanks for your recent reviews. Sorry to see you have had a bad delivery experience. We've tried to get in touch with you via email to discuss this further - happy to get this resolved for you. Thanks

Posted 2 years ago

“I have still not received my product ordered on the 9/7/21 when I track it the product has still not arrived at the Hermes depot.”

Posted 2 years ago

Hi Kay, apologies for the inconvenience caused here, we're discussing your order with Hermes to see if it can be located. That being said, we would be prepared to have your order refunded due to the time passed and to give you the ability to replace your order if you wish. Alternatively, I can organise a replacement order to be sent out with a different courier. Please get in touch with us, ask for Brenn Stafford and we'll be happy to help. Thanks, TW.

Posted 2 years ago

“Did not receive item was emailed to say delivered and and signed for by me while I was in work this was not the case an I was told by the company I needed proof I didn’t sign for item Ridiculous contacted delivery company to get confirmation of what’s going on with no reply”

Posted 2 years ago

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TW Wholesale LTD is rated 4.7 based on 2,448 reviews