“I had a problem with my subscription payment and Twinkl politely notified me about this. They permitted me to have an extension as I couldn't get to the bank and were extremely understanding and kind.”
“Many thanks to Twinkle for such a prompt response to our school team's request. Knowledgeable Twinkle staff, effective ways of solving customer issues, fairly quickly. Patient and attentive Help Desk associates. Thank you.”
“I accidentally selected the wrong subscription and was helped very quickly. Georgia responded to my emails professionally and informatively. My questions were answered with detail and I didn't need to follow up. Faultless customer service! Thank you so much Georgia!”
“Amazing, wonderful, superb!! I would recommend all teachers and educationists to use this excellent resource bank. Customer service is adorable. You end up getting more than you wanted. I'm personally so happy. You made my day by granting me the gift. It means a lot to teachers like me. God bless you all in the team and may you continue to shine and rise!”
“I had a problem with logging into my account during the lockdown. There was a contact number for me to call as well as a quick response to my email from support. My problem was rectified straight away. Makes a big difference when you have that immediate support.”
“I so grateful of the lovely hardworking staffs at Twinkl. When ever I have a question I send them an email and I get a reply in seconds.
Definitely a 5 out of 5”
“Just wanted to say how amazing the staff at Twinkl are! I’m currently studying my Education degree and in the middle of an assignment and I didn’t want to commit to a membership until I finish my degree. The lovely Georgia granted me a goodwill gesture and sent me the most amazing PowerPoint to use in my assignment as goodwill. That is pure goodness and so honourable! I’ll definitely be signing up for my membership when I finish my degree! Thank you Georgia it truly is amazing and such a wonderful help!!!”
“I had issues with my Twinkl account so I emailed customer service and they instantly got back to me. They sorted my problem out in minutes and gave me months of free access to the Twinkl resources
Fantastic customer service”
“During our period of online learning, the technical support I’ve received from Fed has been outstanding! Quick, kind, patient and solves the problem! I am very impressed and very grateful. The resources available on Twinkl Go are so engaging for my children learning at home. Amazing resource!”
“Twinkl is a fantastic website for both teachers and parents. At such a great price you get access to lots of good resources. It also has such a super customer service team, who are always happy to help and very obliging. Thank you Twink Team!”
“I am very happy with Customer Service Rep Em's Live Chat service. She is very helpful. She answered my queries very clearly. She had also helped me to solve my problem within few minutes.”
