“Had a mix-up with my login when trying to renew my membership. I accidentally entered my credit card details onto my cousin's Twinkl account, as she had previously logged onto Twinkl using my laptop. The Twinkl team were very prompt in helping me sort my problem without any issues.”
“I use Twinkl in every part of my work, they have become the first, and often the only place I go to for resources. The membership had paid for itself and it's support staff are amazing.”
“The resources available are absolutely incredible, there’s so much it can be a little overwhelming to navigate your way round but they’re more than happy to help and point you in the right direction, Reece emailed over all links and resources and tutorials to how to use, highly recommend!”
“The tool's main advantage is the fact that kids don't need screen to work on their assignments. It allows parents to print worksheets and discover spelling and other issues with the kids writing. The diversity of the assignments was another plus for this platform.”
“I signed up for the free trial but then there is no way to cancel the trial if Twinkl is not for you. I emailed them and now have to answer questions about what i have downloaded and other stuff to prove my account, even though I am requesting the account shutdown from the email used for the account. Very dishonest way of getting people's money”
“I subscribed a personal account for my Playgroup few years ago. Lately, my team expanded the use by subscribing to a school account. However, we totally forgot to unsubscribe the old personal account, not until I found out from my credit card charges.
I wrote to Twinkl to explain my situation and not only they promptly reply to me, they offer to redeem my personal subscription right away.
I’m very thankful for Twinkl, being very caring, understanding and great ethics.
Right now Twinkl has won my heart.
Ganpon P.
Noddy by Elizabeth International Playgroup, Thailand”
“I had a major issue with my account and spoke to Emna today. She was immediately reassuring and went the extra mile to help out. She also followed up from our call with 2 emails. I wish all customer care across other companies could be like this! 👍”
