“Today I used the online chat to talk to customer services about my account.Georgia was extremely helpful, looked into the problem and sorted it out within minutes.
I can't fault the service or the quality of the resources. Thank you.”
“I have found the customer service second to none. Twinkl told me they would suspend my account during lockdown and add 6 months when I started using the site again. They have been true to their word. I have not been in gainful employment since last October and as a Supply Teacher …this has been a great help. Really appreciate it. Thank you Twinkl!”
“Amazing resources - would recommend to all teachers. The support I have received from the Twinkl team has always been faultless. I recently got in touch to ask if I could pause my membership throughout my maternity leave and a team member got back in touch promptly to say that they had arranged this straight away.”
“Absolutely fantastic support! I have used Twinkl to supplement my teaching resources for years now and every time I need something made or tweaked to fit my planning, someone has always created what I needed. Most recently, I sent an email through asking for a resource and within 10 minutes, Ashley had responded to me with an email letting me know the designs team was creating it! The turn-around time for requests is almost instantaneous, which is invaluable when you need something fairly quickly. Brilliant as always! Thanks Twinkl team and thanks Ashley!”
“I encountered an issue saving and downloading some resources that I had created. I contacted the twinkl support team via email. I received an immediate reply from Georgia. She went above and beyond to help me! When I opened my inbox, I couldn't believe that she had taken the time to download and forward every resource that I had difficulty opening! Thanks to Georgia, this technical issue did not impact on my work.”
“A brilliant tool to find resources on whatever your teaching topic may be. I love the powerpoints, they are a great visual when introducing a new topic. I also have a chinese student in my class and the chinese/english resources are a lifesaver. My only frustration is the search tool is not always very specific on finding what I type in.”
“I’m a huge fan of the website and the warmth of resources. Each resource on the Twinkl site is a pot of gold by itself and a treasure when combined with other relevant resources. Eg. The Pride resources are extremely informative and well organized for easy access and can be used in conjunction with each other for a comprehensive lesson on Pride Month.
Equally commendable is the helpful and approachable team, always ready to help you navigate the site. Not to forget the great sense of humour!”
“I have just started to home educate my daughter so I upgraded my account and had a few queries. I went onto live chat to see if I could get any help and Georgia.T.Cares cleared up all of my queries really quickly! I was so impressed and it was nice to have personal communication rather than robotic communication. Twinkl and its staff are 5*+”
“Twinkl makes me happy on a regular basis! They have a great variety of material ranging from fun, to informative (factual), to imaginative, to skills based.... and it's all very well leveled! It is also great because it is highly adaptable to different types of students/levels/teaching styles. They also provide outstanding support- in real life, through initiatives like #Waveofthanks, but also through amazing customer service. Quick, detailed, precise, and friendly!”
“I discovered Twinkl quite a while ago and I have been amazed at how it has developed over the years. It provides everything that a teacher could wish for. Even better, if you see something that you like but it's not quite suitable for your class they will make changes for you and very promptly too. No more spending ages looking for resources on the internet. For me the price is very good value. I don't know how I would have survived during Online Learning without Twinkl.”
“As a very stressed home educator to 2 boys (8 & 10) I was very happy when my enquiry was dealt very quickly and compassionately. Keep up the great work Twinkl!”
“I am not usually a fan of helpdesk chat boxes, however, the Twinkl assistant, Rachel, was absolutely great: patient with an old technophobe (me), so knowledgeable and talked me through the process of sorting my account back out, without me having a meltdown! Seriously, we all know how useful Twinkl can be, but I'd never realised just how helpful and friendly one of these helpdesk chat things could be1 Well done and many thanks, Rachel, and well done Twinkl!”
