“Hi,
I had asked for Twill company to stop membership
Instead they deducted fees for the month of January and stopped my membership on 3rd of March.
They have been slow in responding to emails as well.Really disappointed with the customer service response.
Thank you
Neha Mittal”
“Don’t order one of the teacher planners and expect it to arrive by the start of the year. Stupidly took up the upgrade offer then get a free planner. Did that early November and given lots of promises when I will arrive. Now to be told 7/1 it won’t arrive until mid February”
“They advertise "unlimited access" to their "thousands of resources" if you get an ultimate membership, but they will in fact terminate your account if you do download thousands of resources, trying to make the most out of your "unlimited access".
For any consumers in Australia who have had their accounts terminated, I urge you to report them to the ACCC with this link: www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims
It only takes a few minutes to fill out. Don't be fooled by twinkl's "it's in our terms and conditions" BS; Australian consumer law trumps any company's TOS if they're operating their business in Australia. Our ACCC takes things seriously, and with enough consumer reports, they do investigate and fine any company that is advertising illegally.
If you're not in Australia, look up the relevant government body that deals with false and misleading advertising in your country. Unless you live in a backwards place, most countries' consumer laws do not allow a company to advertise an "unlimited" membership that actually has limits hidden in the terms and conditions. And I repeat, consumer law trumps any fraudulent TOS shenanigans.”
“I love the materials and fast customer service BUT was shocked when I had a look at the career section: they make secondary school teachers (= people with university degrees) work for minimum wage!!! Actually less than minimum wage: they force you to work as a freelancer, no social security, holidays, sick leave.... disgusting, shame on the CEOs! I am a teacher and tell all schools I know to stay away from them!”
“They have been double charging me for months. I’ve sent them copies of the duplicate transactions from my card. They say they can’t find my transactions in their system. Not my problem - they have copies of the transactions. No offers of repayment just continuing to charge and “my manager will back to you in 3 days” nonsense. One wonders whether the overcharge is a deliberate ploy on the basis that amount is small enough not to be noticed. A nice little fraud.”
“Twinkl advertising is very deceiving as it promotes over 15000 items. I acquired the Twinkl Ultimate membership with unlimited downloads. Yet the fine print "hidden" away is the limit of downloads.
You can't say unlimited on the subscription details and then have a limit on the t&c. When discovering this paradox. Same day, hours after signing. I requested a cancellation and refund. Only to be told I did too many downloads on my Twinkl Ultimate membership with unlimited downloads. The message left was there was going to be an attempt to give me my annual subscription refund minus one month. Paying me 11 months back . Again another paradox as there's one month offer on buying the Twinkl Ultimate membership. Disappointed is the key word.”
“You asked me to pay for the membership while I was one of the winners .
you advertised on your page it is free for the winners . I want someone communicate with me please”
“Payment Receipt not received.
This is Hussein Omar. I work at Marvel International School as a financial manager .
I've done an online payment to superscribe for 3 accounts for 1 year .
I've sent several mails getting no reply . I wanted to have confirmation for the payment ,and I asked the finance team to send a payment receipt even asked the care team and my sales representative Mr Jack for the same issue starting from Friday 23/07/2021. I received no reply from the emails.
I only get useless automatic mail replies.
I have tried to make a call on the number +44 (0) 114 349 4982 the call carrier company told me its a wrong number . Kindly give me the support needed.”
“Beware: One worksheet, I mean one single worksheet looked like it would save me time instead of designing it myself. I used it, and the quality of download was mediocre. I ended up designing it myself anyways. When it came apparent to cancel the subscription, I couldn't find a way to cancel. Twinkl makes it extremely difficult to cancel the 5/mo script. That one mediocre worksheet ended up costing me $60.”
