“Payment Receipt not received.
This is Hussein Omar. I work at Marvel International School as a financial manager .
I've done an online payment to superscribe for 3 accounts for 1 year .
I've sent several mails getting no reply . I wanted to have confirmation for the payment ,and I asked the finance team to send a payment receipt even asked the care team and my sales representative Mr Jack for the same issue starting from Friday 23/07/2021. I received no reply from the emails.
I only get useless automatic mail replies.
I have tried to make a call on the number +44 (0) 114 349 4982 the call carrier company told me its a wrong number . Kindly give me the support needed.”
“Beware: One worksheet, I mean one single worksheet looked like it would save me time instead of designing it myself. I used it, and the quality of download was mediocre. I ended up designing it myself anyways. When it came apparent to cancel the subscription, I couldn't find a way to cancel. Twinkl makes it extremely difficult to cancel the 5/mo script. That one mediocre worksheet ended up costing me $60.”
“Disgusting working and poor business practices.
They deliberately design the website to make it hard for customers to cancel subscriptions.
Schools who shared logins, used a login rota or headteachers who stop their staff from using Twinkl were shamed at meetings.
A school who sent in over 60 pages of mistakes requesting correction on the site were told to be thrown away as rubbish by the ceo.
Schools from non-eu countries were purposely charged 20% higher in disguised vat. They made the website pricing cheap and alter the exchange rate at the backend, so you are paying higher.
Customer teams were told to offer customers free subscriptions in an attempt to hold on to refunds. Customers paying upfront subscriptions are effectively giving out cash intetest free where they should only pay for the service they use for the period they use. They were often told to subscribe to things they don't need.
They advertise as teacher made resources, but translators were effectively making the resource as an attempt to clear the backlogs.
There is a lot of information security issue with the school systems they use at Twinkl. There are a lot of fake invoices or bogus sales to make sales look good. If a customer is inactive, staff were told to block their account or send password resets to prompt responses or engagement.
There is a lot of discrimination and bullying at the workplace. If someone doesn't fit in, it gives hr the right to refuse support and fail people at work. They will repeatedly say you are not doing well enough but not telling or showing how.
HR categorise staff into replaceable or non-replaceable categories for salaries. HR manipulated hiring practices so one could stay on their management role without experience.
The ceo often praise HR for their capabilities in refusing people a pay rise. They pay people below market salary and claim they have increased the pay when in fact it was an annual increase of national minimum wages.
Slave working practices are common at Twinkl, staff were made guilty for complaining for working 8 people job and told to change their attitude. They would claim they have wellbeing staff but in fact without experience just titles, buying gifts and writing out cards, gossipping about others.
Staff were refused breaks after working 16 hours continously for weeks 7 days a week. Staff were wronged for nothing and shouted at meetings if the ceo or coo doesn't feel happy. If you raise an issue about it, you were told to be considerate of their positions.
Existing staff were told to not to talk to certain employees claiming that they are out of their mind or not in the right state and hr spreads gossips to damage others reputation.
HR runs lottery for parking spaces for charity purposes but never disclose the cash and always wins a parking space for some odd reasons.
Staff complained about not getting training but a Head of HR with minimum hr experience were given thousands to spend to do training at Sheffield College because they don't have a hr qualification to lead hr.
It is complete acceptable for hr to make mistakes and never own up the responsibility, but when it comes to other staff, they hide the information, not giving people a chance to correct the mistake and shame them in front of everyone.
It is common to hear staff crying at stairways. People were wronged for poor decisions made by the ceo.
Hr often writes fake positive reviews on glassdoor and never apologise for what they did.
Hr are very revengeful and aggresive when staff dislike something about them in internal surveys. They were paranoid of who supports them and carry out monthly internal surveys to check on staff happiness which isn't anonymous and people start to see their work made difficult for being honest.
There is a lot of blaming practices, politics and favour exchange. People taking out the ceo for dinner to introduce networks or ministers in exchange for management positions or salary increase. Ceo taking out female colleagues for drinks. Drinking at work is acceptable.
Ego is a big concern, the ceo rests his shoes on the staff table, likes to organise lavish parties to show off, makes donations but were owned by his close friends and relatives, claims a small salary but claims a big dividend and pension, claims to help people but just lip service or for fame. ”
“I cancelled my membership. It took me forever to go through the the prompting 'are you sure' pages - which is ridiculous. Then, today, when my membership was set to expire, I am charged again!! I attempted to call through, waited on hold for 10 minutes before getting an automatic message saying no one can answer! Looking at other reviews, it seems this is not a mistake but a feature of their business. Despicable.”
“I paid a month as I needed some resources, it's a subscription so they took money out the next month. I was upset cancelled (took hrs to do so, got the confirmation) they charged me again for this month. Requested a refund it will take them 7 to 10 days to decided whether they entitled to keep my money they took out without permission or not and then I might get a refund!”
“Check what you're paying so you are not scammed!
The pricing and finances are a proper mess. If I had not checked the price in UK, I wouldn't have noticed Twinkl had sneakly charged me VAT when I don't need to pay this. They did this to me every year and I had to make expensive calls abroad to fix my invoices due to poor email responses. I doubt they actually pay the right tax from the countries they profit from. Even the exchange rates are totally different from the current rates. If you're a school planning to buy a subscription, check carefully so you are not ripped off. It's incredibly hard to get my refund back and it took weeks to correct this. The lady on the phone was lovely but useless.”
“Signed up to the premium package luckily on a monthly basis as I realised very soon that the website is pretty frustrating to navigate. Also found that majority of the work has to be printed off which is very time consuming and adds further cost. Contacted them as I had only had the subscription for 1 day at point and told them my issue but they were not willing to do anything. Have since found ixl website which is fully interactive and very easy to understand. DO NOT SUBSCRIBE TO TWINKL.”
“This company baits you to sign up to download their free resources. Then most of the worksheets turn out to require signing up for their premium membership at a cost.”
“This is to bring to your awareness about Twinkl Educational Publishing & their attitude towards existing customers . I made a purchase in December 2019 towards a subscription towards Twinkl Resources , I had found them to be inspiring & catered towards my teaching & learning expectations of the grade level classes I teach . While I even upgraded my subscription in early January 2020 , I was no way prepared for what happened to me .
Today at exactly 15.07 hours I was debited from my account , an amount of AED 54.78 . There was no email , no intimation informing me that the deduction was part of auto - renewal towards my subscription. How can this be part of their policy ?????? When there was nothing informing me of the same when I made the initial payment . This is all part of a carefully orchestrated scheme on the part of Twinkl Educstionsl Publishing to make money . In short a money making scheme . Please beware !!!!!!!
When I contacted the chat line was told it was an automated deduction towards my subscription & if I wanted to cancel it would have had to inform them of the same .
Was I told this ?????.?? NEVER . I WASN' T EVEN SENT AN EMAIL REMINDING ME THAT MY SUBSCRIPTION HAD LAPSED & IT WAS GOING TO BE AUTO- RENEWED .
This shows that this company isn't at all transparent . It perhaps doesn't care since it feels it has already established its name for itself .
All those potential customers , please beware !!!!!!!!!!!!!. I wouldn't recommend patronizing them at all as you never know what surprises await you ......... Your card will be charged without even you knowing it . I hope they do something about it& realize that the customer is always right . If they have any buisness acumen they will correct this asap & refund me my money of AED 54.78 .”
