“The support staff were so quick to respond, my query was resolved so promptly. They were kind, helpful, respectful and professional. To add, the resources are fabulous. Thank you Twinkl Staff!”
“I have been using twinkl for years as a childminder, TA and currently as Trainee teacher. I contacted them on a Saturday with a discount request as a trainee. I received a swift response from "Emma" . The outcome was very positive. I really appreciate it.”
“I left one job and was not able to cancel my membership due to not having that email. I rejoined under another- not realising for months that I had 2 memberships. Twinkl were fantastic in tracking down why I was getting charged for another membership and gave me 12 months free on my current membership. They were very quick in sorting it out- very happy.”
“I had a situation come up where my sub job ended before I thought it would. I got in touch with twinkle and told them my situation. They listened, and were very attentive and gracious.
They came up with a positive solution to my situation, kudos great job.”
“I've used a lot of Twinkl's resources, specifically the exam prep/ revision material for GCSE Chemistry - love the revision mats.
I'm here to "big up" their Customer Support - Georgia in particular. I'd done the desperate sign up for a lesson resource and forgot to cancel before an annual payment was taken, all above board don't get me wrong. But at this moment in time my family finances can't afford this hit.
Email to Twinkl - immediate reply and they're looking to help.
Thanks.”
“I've been a Twinkl subscriber for around five years now and can only give a good review on all criteria. Not only do they provide excellent material to use as supplement material in my ESL lessons, but their support is also tremendously helpful. Recently, the school where I work provided a Twinkl account for their teacher; I had no reason to use my account. Unfortunately, I neglected to inform Twinkl not to renew my subscription before the annual deduction for my subscription was taken from my account. When I wrote to support, they responded and passed my case to a manager, and within three days, my case was solved, and three days later, I reserved a full refund. Twinkl support is super helpful and friendly, and they make the overall experience much better! Thanks support!”
“Twinkl is by far my favorite teaching material website resource. The subscription service is affordable and I prefer it to purchasing individual lessons. Furthermore, customer service is phenomenal. I've reached out to them a few times and they always responded within 24 hours and promptly went above and beyond each time.”
“I had a problem with accessing the Twinkl website, so I sent an email to Twinkl asking them to help me as quickly as possible.
Emma came to rescue in no time and saved me. I am very grateful to her for prompt support!”
“Very efficient, quick at replying and resolving a problem. Emails are not all computer generated, appears that real people are actually messaging and caring. Just a fabulous resource to have as a teacher and a great free diary! Thank you!”
“Incredibly helpful service and instant replies. Any questions or queries are instantly addressed. I was really pleased by the support staff. Warm and welcoming.”
