“A big shout to Alexandra and Kate from twinkl Support for working with me to help me with my twinkl accounts. Today, Alexandra has shown patience, understanding, and support to a long time customer of twinkl. I will be recommending twinkl to all of my colleagues in the education sector.”
“Twinkl handled my issue promptly and professionally. In addition, correspondence was helpful; staff were respectful and my issue was resolved in no time at all. I highly recommend Twinkl to those who are in need of great teaching resources that save you time and energy.”
“Thank you Kerry for helping me out today. My renewal didn’t go through and Kerry was so helpful and swift with her response and got me set up in no time at all so I could continue to use Twinkl today. Thanks so much.”
“Twinkl is such a wonderful resource for teachers, especially those working with English language learners. Their customer service is also prompt and helpful.”
“I have been using Twinkle resources for about 2 years.
My students love everything from these resources.
Recently I had some issues with my membership and few very helpful staff members - especially Amy, looked throughout my enquiry and everything was solved in a short time.
Very grateful and looking forward to choosing other lessons, games, etc.”
“Emma was super helpful helping me discover where I was being charged extra on an account I didn’t know I had made by accident. She was very patient and helped resolve the issue very quickly.”
“I don't think I have every had such fast customer services before, especially through email. I emailed my issue and less than 24 hours later I had a response. As my issues was a little more detailed, I had to continue to communicate with the representatives and the communication was fast. I even had another representative contact me to ensure I had all my questions answered and my issues resolved. I really appreciate the communication, hard work, and empathy they showed.
Issues were fixed and I greatly appreciate everyone who helped me.
Thank You!”
“Charlotte had been so helpful and showed great empathy and sensitivity when helping me adjust my monthly subscription. This has allowed me to continue to use Twinkl in a way that works best for my individual needs
And in the most cost effective way. Her analysis of the way I use twinkl and matching it to my monthly subscription has taken
Away a lot of procrastination and worry.
Really really appreciated x”
“My experience quite customer service reflects the high standard of the services provided, the replies from Laura and Alexandra were kind, clear and fast. While I am waiting for the refund to come through, I feel supported and confident I'll happily renew in the future the engagement with Twinkl, when I'll have again a need for the service. A bit of kindness always goes a long way!”
