“After returning from the the long school summer holiday I faced an issue with payment and accessing my Twinkl app. After emailing Twinkl customer care I was surprised to find an almost immediate response. After submitting the information that was requested my problem was solved very quickly and I was back on Twinkl. It is rare to receive such a quick reply. Thank you.”
“Ms. Hannah was a real person. She helped me with my refund (for now) because I am sick and needed that amount for my meds. My situation wouldn't be understood by an AI and only a real human can truly answer to my need. I would continue my subscription to twinkl after I get well, as I have always been a loyal subscriber since the pandemic. Twinkl's services are really worth 5stars from customer service to the materials they provide. All worth the money and trust!”
“I emailed Twinkl 11 days ago, suggesting a different version of one of their resources for progression in primary MFL. I knew this was a big ask as it would be very time consuming to do, but they got back to me straight away that day saying they liked the idea and would work on it when they could. Today, 11 days later, I've received an email saying that the new resource is complete. These documents are exactly what I was looking for and have saved me so much valuable time! I really appreciate all of the hard work the Twinkl team puts into creating these wonderful resources that help to ease the load of teachers massively. I would 100% recommend Twinkl to any school!”
“we have struggled quite a bit when we had to take our daughter out of school.
its difficult to het her engaged and the subscription we have now, will help enormously.
the power points will be particularly helpful as will the interactive games. A Huge Thanks to your Team. We are very grateful!”
“The best customer service I have received in years from a company! On a Sunday morning I submitted a question regarding my Twinkl account, and within minutes I received a caring reply offering help. Then knowledgeable customer care specialists went above and beyond to address and solve my unique issue. I could not believe what amazing service I received. The educational resources Twinkl provides are great, but their customer support is even better!”
