“I needed to cancel my individual account as my new school had a whole staff account. Jillian quickly sorted my refund out for me and the follow up emails from Alexandra were also prompt ! An excellent service - thank you 😊”
“Twinkl is very reasonable on cost, I can get access to many resources and all the resourses are excellent and there's something for all age groups and abilities.
I have recently has a query and it has been dealt with quickly and with understanding.
Can't recommend Twinkl enough. They are always happy to help and if you can't find anything, contact them and they will happily help.”
“Excellent service clientèle : un merci particulier à Alexandra pour son aide et son professionnalisme !
Fait rare pour être notifié : on vous répond dans les cinq minutes maximum ;)”
“Excellent Customer service - helped me out when I missed out on discount week. Resources are also amazing - whatever my kids what to learn about I can find something on Twinkl”
“After returning from the the long school summer holiday I faced an issue with payment and accessing my Twinkl app. After emailing Twinkl customer care I was surprised to find an almost immediate response. After submitting the information that was requested my problem was solved very quickly and I was back on Twinkl. It is rare to receive such a quick reply. Thank you.”
“Ms. Hannah was a real person. She helped me with my refund (for now) because I am sick and needed that amount for my meds. My situation wouldn't be understood by an AI and only a real human can truly answer to my need. I would continue my subscription to twinkl after I get well, as I have always been a loyal subscriber since the pandemic. Twinkl's services are really worth 5stars from customer service to the materials they provide. All worth the money and trust!”
“I emailed Twinkl 11 days ago, suggesting a different version of one of their resources for progression in primary MFL. I knew this was a big ask as it would be very time consuming to do, but they got back to me straight away that day saying they liked the idea and would work on it when they could. Today, 11 days later, I've received an email saying that the new resource is complete. These documents are exactly what I was looking for and have saved me so much valuable time! I really appreciate all of the hard work the Twinkl team puts into creating these wonderful resources that help to ease the load of teachers massively. I would 100% recommend Twinkl to any school!”
