“Michaela was extremely friendly and helpful today, presenting me with options and ultimately helped me fix the problem. Very grateful. Thanks again, Michaela!”
“The Twinkl Cares team is amazing. I needed some support to update an aspect of my account and this was done, quickly, efficiently and effortlessly - superb customer service - many thanks Twinkl!”
“I have been a twinkl subscriber for a number of years and found it absolutely invaluable with teaching resources.
I have just retired and had an account problem. I contacted twinkl via email.
Liam resolved the issue within a few hours for which I am most grateful.
Fantastic service. Thanks”
“Why can't I give 10 stars?! I have been a teacher for 8 years and I've been scrapping together textbooks, tests and other enrichment through various sources (and paid a lot of money along the way) until a colleague suggested Twinkl and my life changed! Having Twinkl has completely changed the way I teach, it has even changed the appearance of my classroom, inside AND out! I have printed out and stuck ALL the happynews motivational posters on the outside of my classroom and so many learners have told me that they felt a connection with them day-to-day. I have also printed, laminated and put into pockets against the wall, many of the enrichment cards (like opposites, plurals etc) that my learners know they can grab and play with (like doing memory-match) whenever they finish their work and are waiting for the rest of the class. I didn't even mention the fact that I teach Afrikaans and that whenever I find a resource that I love, I simply email the amazing team at Twinkl.com and they never disappoint! I've received translations of ALL requested resources, whether it be a worksheet, poster or PowerPoint presentation, and the timeframe has never been more than 8-10 days maximum! This team has inspired me to be a better teacher and has helped me change the way I teach and enrich my learners! THANK YOU TWINKL!”
“Amazing customer service! I sent an email on a late Friday afternoon and didn't expect a reply until the next week. My query was solved within a couple of hours. So impressed!”
“I needed a resource which I completely forgot about until I read my planning at 8.30pm on a Saturday night, I contacted Twinkl Cares and was answered almost immediately. A wonderful person called Subbat found what I was looking for without any problem even from my vague explanation”
“Emma was absolutely amazing. She is friendly and helpful, sorting my issue within minutes. She remained calm throughout my waffling tangents 😂 She helped and supported me more than just with my initial query. My kitten was causing chaos throughout the call”
“My school district now restricts websites on our computers. At this point, I am no longer able to use Twinkl and asked for a refund and to cancel my account. They were quick, efficient, and very understanding!”
“The website in particular the My Account section is very limited. I think they should personally invest in making the website better. So anyone can access payments subscriptions etc…with more ease. The app with all the material is optimal! And the Customer service is excellent! Couldn’t ask for better!”
“Love a bit of Twinkl. Resources are great and I can always find something. Slightly overpriced but worth it.
Customer service is excellent as well. You definitely get what you pay for. Made me a better TA.”
“Wow, Wow, Wow is all I can say about Twinkl's customer service. Liam and Pauline assisted me with my query about not being able to pay my subscription for 3 months. They were very generous and helpful giving only solutions. Twinkl staff is just as helpful as their recourses.”
“Thank you for producing Book covers for Key stage 1 topics. These will give me consistency in all my books. Thank you for making the process so easy.”
