“I asked for a new resource to be made and the Twinkl staff asked for specific details and made the resource within two weeks. It was exactly what I wanted.”
“Really good platform with high quality resources for educators. When support is needed, communication is always there for customers. Really appreciate smooth and productive communication with the support team to address payment problems.”
“I had a very positive experience with Twinkl's customer service today. After mistakenly renewing my subscription, their support team was quick to respond and offered several options for a refund. They processed my request efficiently and provided clear communication throughout the process. I appreciate their professionalism and willingness to help. Thank you, Twinkl!”
“Bethan was very helpful and responded to my emails very quickly. I was surprised how quickly the responses were and the outcome was great.
Becca followed up and replied very quickly too.
Bethan and Becca were both very polite and I appreciate their communication skills.”
“I made a big mistake regarding a payment issue, and GEMMA is very swiftly and efficiently helped me to correct my error. She gave me options to choose from with regards to a refund, and I was able to choose the option that best suited my needs. i hope they could give it back in the days they said.”
“I made a big mistake regarding a payment issue, and Kate very swiftly and efficiently helped me to correct my error. She gave me options to choose from with regards to a refund, and I was able to choose the option that best suited my needs.”
“THEY WERE VERY HELPFUL!
I was facing a technical problem; when I tried to work on that issue alone, not only did it take me hours to try and figure it out, I ended up not knowing what to do and got really stressed. When I contacted twinklhelp they reassured me to help me and were so considerate, I seriously have never dealt with a better experience. Thank you Twinkl! 😊”
“I had an email regarding my renewal and not receiving a planner. Within a day I had a response from Ellie and everything was dealt with extremely swiftly and very satisfied with her response. I've used Twinkl for a long time. Great site and amazing customer service. You couldn't really ask for more.”
“I have used Twinkle now for several years. Their resources are generally outstanding and there is a wide range. Many of them are editable so that you can personalise them for your students. I have found them extremely responsive to feedback and quick to help. As an example, I recently expressed a wish for a range of 3D models and Lauren went ahead and created an excellent range for me. In Australia the cost of the subscription is claimable on your tax return.”
