“Don’t order one of the teacher planners and expect it to arrive by the start of the year. Stupidly took up the upgrade offer then get a free planner. Did that early November and given lots of promises when I will arrive. Now to be told 7/1 it won’t arrive until mid February”
“Had an unexpected payment and immediately contacted customer service for a cancellation and refund. They got back to me after only a few hours - the experience was very smooth and the staff were really helpful. Refund was requested and processed just a day after I contacted customer service.”
“Twinkl is great for teacher resources. I've been enjoying them for years. Then I had to leave to have a family. I emailed them and they replied very quickly (even around Christmas) and helped me with a partial refund. Jade and Kate even emailed me within a couple of days when I had not replied to remind me.”
“Twinkl is a really supportive and kind company . They have gave me an inspiration from all their work . I enjoyed twinkl so I would reccommend people to use it too .
Really thank you to the twinkl company .”
“Muchas gracias a Jillian, Lisa y Liz, que dieron seguimiento a mi situación.
El servicio de atención a clientes de Twinkl es rápido, efectivo y amable. Maravilloso!!! 👏
Mil gracias!!
4 años contenta con el material que encuentro, los cursos y diplomados!!!”
“I am so pleased with the quick and effective feedback received from the team at Twinkl with respect to processing my refund. Alison, Amy and Heather have all been wonderful, so helpful and knowledgeable! I appreciate the exceptional customer service! Thanks again 😊”
“I ran an after school program and the resources provided by Twinkl made my program so fun and enriching for the kids. When I left that position I forgot to cancel my membership. The customer service and understanding I received was extraordinary. I talked to a real human that answered all my questions and helped me with professionalism and kindness. Can’t say enough good things about this website!”
“As a teacher and grandparent, I visit many websites for resources which I feel will be the perfect combination of learning and engagement. Twinkl is superlative in age appropriate materials that are creative and expand a child’s ability to reinforce what they are learning. Twinkl amplifies what I am teaching in the most artistic and effective way. I reached out recently and the response was immediate and so warm and friendly. This is a company that puts the education of children their highest ideal
and also provides the goal standard of customer service. Thank you for all the great work you do - it certainly helps make teaching a joy.”
“Jillian was a wonderful help with working out my account. I was confused, and she took the time to help me understand it.
appreciation and gratitude
Thanks, Twinkle Team!”
“I would like to commend Twinkle for their amazing customer support! They were so prompt and efficient in handling my request. It was so good to be able to communicate with real people who cared enough to listen. Their teaching resources are highly recommended to engage students at any level or ability. Thank you Twinkl!”
“I wanted to thanks for customer’ service’s assistance in processing my refund request. I am grateful for the prompt and understanding response to my situation.
Additionally, I would like to commend the quality and richness of the resources available on the Twinkl website.”
“Carmen, Heather, Hannah and the team at twinkl were very understanding of my issue and resolved it quickly. They replied quickly and the refund has already been issued - for which I am most grateful. The customer service was excellent. Thanks to you all 😊”
