“I've been a Twinkl subscriber for around five years now and can only give a good review on all criteria. Not only do they provide excellent material to use as supplement material in my ESL lessons, but their support is also tremendously helpful. Recently, the school where I work provided a Twinkl account for their teacher; I had no reason to use my account. Unfortunately, I neglected to inform Twinkl not to renew my subscription before the annual deduction for my subscription was taken from my account. When I wrote to support, they responded and passed my case to a manager, and within three days, my case was solved, and three days later, I reserved a full refund. Twinkl support is super helpful and friendly, and they make the overall experience much better! Thanks support!”
“Twinkl is by far my favorite teaching material website resource. The subscription service is affordable and I prefer it to purchasing individual lessons. Furthermore, customer service is phenomenal. I've reached out to them a few times and they always responded within 24 hours and promptly went above and beyond each time.”
“I had a problem with accessing the Twinkl website, so I sent an email to Twinkl asking them to help me as quickly as possible.
Emma came to rescue in no time and saved me. I am very grateful to her for prompt support!”
“Very efficient, quick at replying and resolving a problem. Emails are not all computer generated, appears that real people are actually messaging and caring. Just a fabulous resource to have as a teacher and a great free diary! Thank you!”
“Incredibly helpful service and instant replies. Any questions or queries are instantly addressed. I was really pleased by the support staff. Warm and welcoming.”
“Twinkle have been wonderful whilst fixing my problem and have been keen on being persistent to fix it even if there were some things we had to work really hard to fix and I thank twinkle for everything they have done to fix the problem that is now fixed”
“The quick replies and assistance from Liz in connection with payments left a great impression on me. It is good to know that there are companies who still care once you have bought their product.”
