“Lovely polite staff. Nothing was to much bother and they sorted my problem very quickly. Would highly recommend as they have some fantastic resources.”
“I had the pleasure of speaking with Pauline at Twinkl yesterday. Her assistance was exceptional, leading to a positive outcome. I'm truly thankful for her support and outstanding help.”
“I contacted Twinkl to ask permission to download some colourings from my account and distribute to a larger group of students on RUOK day. I was responded to within the hour with all I needed to know. Fantastic work Twinkl. If only everyone could be so easy.”
“Twinkl's resources are always amazing. They take away hours of prep time away- although I can "waste time" finding and downloading things for the up coming term and previous terms.
Their service excellence is amazing too. Their prompt email responses to questions etc happens quickly.
Well done Twinkl.”
“I left my teaching job and had forgotten to cancel my subscription. I was surprised when I received an email saying that I had paid £27.12 to renew my subscription for another year. I opened up my account and chatted with a bot not expecting a quick solution. Then within a few minutes I had an email and was able to cancel straight away and had my money refunded easily. Thank you for the subscription when I needed it and for the easy cancelation when I was no longer in need.”
“The amount of research based SEN materials - including background information, not just resources, is phenomenal - with so much geared towards inclusion more than ever, there are new concepts. diagnoses and conditions being thrown at teachers every day - Twinkl are ahead of the game! That's why I've renewed my subscription - although I think all schools should have this for all staff!
Emma and Amy helped me out through the customer service chatbot this week when I couldn't access my account through my own foolish typos - thank you!!”
“They advertise "unlimited access" to their "thousands of resources" if you get an ultimate membership, but they will in fact terminate your account if you do download thousands of resources, trying to make the most out of your "unlimited access".
For any consumers in Australia who have had their accounts terminated, I urge you to report them to the ACCC with this link: www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims
It only takes a few minutes to fill out. Don't be fooled by twinkl's "it's in our terms and conditions" BS; Australian consumer law trumps any company's TOS if they're operating their business in Australia. Our ACCC takes things seriously, and with enough consumer reports, they do investigate and fine any company that is advertising illegally.
If you're not in Australia, look up the relevant government body that deals with false and misleading advertising in your country. Unless you live in a backwards place, most countries' consumer laws do not allow a company to advertise an "unlimited" membership that actually has limits hidden in the terms and conditions. And I repeat, consumer law trumps any fraudulent TOS shenanigans.”
“Option to suggest an alternative version i.e 1 page, landscape etc. thought I’d try. Response and version made within couple of hours! Never expected that! Brilliant”
“Jillian de la suport, m-a ajutat mult în întrebarea adresată și a fost amabil. A răspuns destul de rapid și la fel de repede a soluționat rugămintea mea”
