“Amazing customer service Emma and Hannah❤️💐
Accidentally I have paid for monthly membership twice from 2 different accounts for 3 months. I sent an email about my issue and they were so quick to respond to my request in switching off one of my accounts and they added these 3 months back on to my current account. Great customer service💐💐”
“The staff are always helpfull. My membership expired and I can't afford to buy at the moment so they have extended not only that they are always helpfull. I am home schooling mum with 4 kids and its going to be my 4th year buying their membership. If I need help with sheets or any particular like urdu writing sheets they would go extra miles to sort that out for us. Thank you so much Twinkl. I couldn't have done it without.”
“Hannah from Twinkl was extremely supportive & went out of her way to ensure I was on the right path.
Such professionalism & knowledge.
Thank you Hannah!”
“Many thanks to Emma who actioned my membership change request, in a timely manner. Seamless approach, no questions asked and appropriate refund requested by her. Well done :)”
“Accidentally I paid for annual membership instead of monthly membership. They were so quick to respond to my request in switching my account and made a refund request. Great customer service!”
“I have asked them to translate the resources into another language and the response has been very quick. I am delighted with all the material they have. It is great!”
“Twinkl responded to my queries quickly and nothing was too much for them. Thank you Amy and the Welsh language team for being willing to translate documents.”
“The customer service was outstanding. My email was responsed to within minutes. This was not expected as it was a Saturday. All information was given and received quickly. I am now updated and my account is ready to go for the new year.”
“first of all: great material!
second: i had a payment issue problem. It was solved unbelievably fast and extremely kind! special thx to emma, lou, federica and lisa! best, fastest and friendliest service team ever!!😊”
“Best customer service ever. I had a subscription issue and Subaat, the team member that took my ticket was very quick and professional, in just a few minutes everything had been taken care of and my problem was solved.”
