“They advertise "unlimited access" to their "thousands of resources" if you get an ultimate membership, but they will in fact terminate your account if you do download thousands of resources, trying to make the most out of your "unlimited access".
For any consumers in Australia who have had their accounts terminated, I urge you to report them to the ACCC with this link: www.accc.gov.au/consumers/advertising-and-promotions/false-or-misleading-claims
It only takes a few minutes to fill out. Don't be fooled by twinkl's "it's in our terms and conditions" BS; Australian consumer law trumps any company's TOS if they're operating their business in Australia. Our ACCC takes things seriously, and with enough consumer reports, they do investigate and fine any company that is advertising illegally.
If you're not in Australia, look up the relevant government body that deals with false and misleading advertising in your country. Unless you live in a backwards place, most countries' consumer laws do not allow a company to advertise an "unlimited" membership that actually has limits hidden in the terms and conditions. And I repeat, consumer law trumps any fraudulent TOS shenanigans.”
“Option to suggest an alternative version i.e 1 page, landscape etc. thought I’d try. Response and version made within couple of hours! Never expected that! Brilliant”
“Jillian de la suport, m-a ajutat mult în întrebarea adresată și a fost amabil. A răspuns destul de rapid și la fel de repede a soluționat rugămintea mea”
“Thank you to the team at Twinkl from my first contact with Emma then consecutively Alexandra, Andrew and Liam .
From start to finish they dealt with my request in a sequential manner each in their own professional capacity delivering competent, outstanding and friendly customer service resulting in permission and generous offer to use their resource on pollinators for our community orchard for which I am truly grateful and subsequently, since discovering their website never cease to be amazed by the wealth of their amazing resources.
This will help to spread awareness in our community and visitors at our orchard and hopefully prompt them to look out for and in turn be fascinated by the broad spectrum ,rich diversity and the vital importance of pollinators in the food chain and who knows, spark curiosity and inspire them to maybe seek further information for themselves.
Well done all at Twinkl and wish you continuous success :)”
“I have been using Twinkl for years and it is the best teaching aide you can find.
The team is extremely helpful and will answer your queries immediately.
I was recently sent the wrong planner in the mail so I contacted them. They replied straight away and gave me a month free on their site on top of resolving the situation immediately.
All customer service should be like this.”
“Emailed to upgrade and the response was quick and helpful. I was given free access to the upgrade even though not due to start til Nxt month so that really put a smile on my face today.
Thanks again to Emma who helped me today.”
