“Twinkl is my first port of call for all teaching resources. There's a huge variety of quality resources I can use for all subject areas, for my primary school aged students. Customer service has been second to none - Carmen replied quickly and efficiently and emailed resources I had difficulty downloading. Twinkl is certainly great value for money and makes my life much easier!”
“My absolute go to for home schooling resources. Anything we would like to learn about can be found on twinkl. Customer support have always been super helpful in case we've ran into any problems with downloading or printing the resources. Recently I've received excellent customer service from Emma, Heather and Amy who helped me renew my subscription. And it's a bonus that they run a discount from time to time. Would highly recommend to sign up to twinkl!”
“Resources provided met expectations.customer care efficient and diligent in resolving issues. Clear precise information on refund policy and was happy to help with any queries stated.”
“Great customer service when I inadvertently set up a subscription that I didn’t use. They agreed to refund me when they could see I had not used my account”
“Hello, I recently had the opportunity to explore the teaching materials available on your website, and I wanted to express my appreciation for the quality of the content provided.
The materials I accessed were incredibly comprehensive, student-centered and well-organized, making it easy for my students to grasp complex concepts and enhance their learning experience.
Although I tried the trial version and a certain amount was deducted BUT the twinkle team was very considerate. I highly appreciate their assistance in processing the refund request promptly.
I want to emphasize that my request for a refund in no way diminishes the value I see in your teaching materials. I believe your website offers a wealth of resources that will benefit many learners, and I am grateful for the opportunity to explore them.
Thank you for your attention to this matter. I look forward to engage with your website in the future and highly recommend the website to other educators around the world.
Warm regards,
Pooja Kakkar”
“Twinkl is my no.1 go to website for all homeschooling resources. They provide the best resources for all subjects across all grades. It's truly helped me as a home educator. I requested some resources and they created the resources wonderfully, and quite fast. It's amazing. I 100% recommend Twinkl for all teachers!”
“Twinkl has made our lives so much easier but any time I have an issue their response is always immediate and efficient. I have had to contact them for several issues over the years, mainly login or subscription. Recently, I contacted them about the free planner and flask and this was sorted immediately. Staff are always polite and friendly - like they know you personally.
Every penny of the subscription is worth it.”
“I’ve had the promise of a refund on 3 occasions now since the end of December 2023. All of which I was advised would clear my account in 5-7 working days. Each time no refund has been received and I just keep receiving the same email when I chase.
I’ve raised it as fraudulent activity with my bank.
Let’s hope it’s 3rd time lucky though I sincerely doubt it. My advise is do not subscribe.”
“Worst website ever. Keeps bugging me many emails since I was tricked to sign up for free. The unsubscription was deliberately made hard to made as well. Please stop this practise!”
“Twinkl Team is super nice and helpful. They were so understanding about my refund request and were always in touch with me during the process! Thanks again for your support. =)”
