TwinkleInTime.com Reviews

Name: TwinkleInTime.com
Rating: 4.97

5.0 Rating 926 Reviews

100 %

of reviewers recommend TwinkleInTime.com

Company Reviews

Metrics

Info

5.0

Based on 926 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TwinkleInTime.com:

Our Custom Star Maps are a sentimental keepsake, crafted to help you celebrate all the beautiful moments and milestones in your life. As well as a way to honor the memory of lost loved ones.

Visit Website

Phone:

(619) 331-5828

Email:

help@twinkleintime.com

TwinkleInTime.com 5 star review on 13th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not properly fit into an 18 x 24 frame like it said it. Otherwise not bad”

Helpful Report

Posted 4 years ago

Hi Tyler, I'm sorry to hear that it didn't fit into the frame you bought. It sounds like you may have purchased a 18x24 exterior dimension frame. Most companies that sell frames tell you the dimension as the inside dimension but we have seen some that advertise it as the exterior dimension. I would highly urge you to return that frame and purchase a different one. It sounds like the frame was incorrectly advertised. If you measure our print it's exactly 18x24 inches. If I can help further please let me know! We want to make sure you are happy :)

Posted 4 years ago

“While I love the Star map itself.... My package arrived a week late because it was never shipped . because of this I don't know that I will be a repeat customer. The star map is beautiful though...”

Helpful Report

Posted 4 years ago

Hi Melissa, I'm glad you loved the star map! I apologize that your order felt like it took while to arrive. We quote 5-10 day delivery for our free shipping and it looks like your order shipped the day after you ordered it and arrived 9 days later. It appears that your order got held up in one of USPS's sorting centers for 3 extra days which doesn't usually happen. I apologize that USPS delayed your delivery. We strive to delivery sooner than the 10 day's we quote but things like weather and other unforeseen issues with USPS can cause delays that are outside of our hands. These issues happen but are rare. I hope this helps explain why it took 9 days to arrive. If you have any other questions please let me know and I would be glad to help!

Posted 4 years ago

TwinkleInTime.com is rated 5.0 based on 926 reviews