UberEATS Reviews

1.1 Rating 6,225 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 6,225 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact UberEATS?

Helpful Report

(3 weeks ago)

You can contact UberEATS by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

70.30%

Industry Average

“ Best service . Affordable price ”

- ""

“ Every time I order, I get nice friendly people who go above and beyond on the grocery and food orders. Never had a problem but I tip well. if I didn’t tip or tipped poorly I think I would probably have poor service. I didn’t know they didn’t get an hourly wage. One of the drivers said that a lot of people stiff them on tips, and they only make two or three dollars. ”

- Patricia F

“ Uber Eats customer service is abysmal, giving you only a live chat option at best. ”

- D.Co

UberEATS Reviews

Customer Service - Good