UberEATS Reviews

1.1 Rating 6,228 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 6,228 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does UberEATS resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 37% of reviewers feedback is UberEATS resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

69.91%

Industry Average

“ Thank You so much, We really aren't / weren't sure it was the fault of Uber or the restaurant, but very much appreciate the support from Uber. This kind of customer support will keep us trying to use the service! Thanks again, Margy Dalpes ”

- Anonymous

“ Omg I had a $25 coupon from Uber eats and I ordered from El Toro and got this and the service was great food was great and the delivery driver got there early I love Uber eats ”

- Sara gaines

“ 5 stars I like the service. Good ”

- Chung

UberEATS Reviews

Customer Service - Average