UberEATS Reviews

1.1 Rating 10,412 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does UberEATS deliver?

Helpful Report

(14 hours ago)

UberEATS delivers items by Courier and Own Driver.

Helpful Report

(14 hours ago)

65.53%

Industry Average

“ Fast ! But I have a suggestion and is that when driver takes an order until they don't pick up food it doesn't gives you the address to drivers. It should said place to pick with address included so drivers can see distance or where is the delivery! ”

- Janet

“ It took 30 minutes longer than the original estimated delivery time, and the food was cold, and the drink was watered down with the ice. ”

- Anonymous

“ Excellent service, very pleasant delivery driver ”

- Anonymous

UberEATS Reviews

Delivery - Average