U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service very very bad.”

Helpful Report

Posted 5 years ago

I'm sorry to hear that you have had a negative experience with us, we'd like to hear further feedback and/or comments from you regarding your experience on 0333 400 1061. Kind Regards,

Posted 5 years ago

“AVOID AT ALL COSTS!!!!!!!! Horrible company they are charging me 800 to cancel my policy and now constant harassment from them emails and texts late at night and always 3-4 in a row they bullied me into taking the policy even know I couldn't afford it and they raised the price by £1660 from what I originally received”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write your review. Your review is concerning to us. Please call us on 0333 400 1061 so that we can investigate this further. Bullying is not tolerated.

Posted 5 years ago

“An absolute joke of a company An absolute joke of a company! AVOID! I got a good quote from them, I payed the deposit and after, the price increased. I cancelled before getting insured and they charged me £120 admin fee and had to wait 30 days for the refund. AVOID!!!!”

Helpful Report

Posted 5 years ago

Hi Alexandru. Thank you for taking the time to leave a review. Our prices are subject to ensuring that information is accurate and if there are any material changes made to the details then this could reflect in an increased premium due to providing insurance for an increased risk. But we are using your feedback to improve.

Posted 5 years ago

“Didn't have no choice but to go with this company given 1 quote online ( cheap) next thing the price went up by 700 joke RIpp off stay away from this insurance company u drive u will regret it the lady who was dealing with me was very very rude she shouldn't be allowed to speak to people over the pbon kaylie or something she is called she should get fired”

Helpful Report

Posted 5 years ago

I'm sorry to hear that you've had such a frustrating experience with us. We hope we are able to provide better experiences with us in the future.

Posted 5 years ago

“Company is a shambles . Told 3 different bits of information by two different people on 2 consecutive days. Do not use this company. Shambles is an understatement”

Helpful Report

Posted 5 years ago

We're so sorry that you had a confusing experience with us. This concerns us, could you please contact us on customerservices@udrivecover.com and let us know what happened. Kind Regards,

Posted 5 years ago

“Absolute scam! Take your money before discussing anything with you.. ask for the last 5 years, then say I had an undeclared, which was from 7 years ago, cancel my policy but keep £100 cancellation fee!! Avoid like the plague! Will be taking this further with my bank!”

Helpful Report

Posted 5 years ago

I'm sorry to hear that you had such a frustrating experience with us. You can choose to get a quote and then discuss the policy with us or to purchase the policy online. We would like to opportunity to investigate this further, please contact us on 0333 400 1061 at your earliest convenience.

Posted 5 years ago

“Absolute mess of a company, not friendly at all, have requested my information 3 times and haven’t forwarded any of it to insurance so constantly sending me notices of cancellation even tho I had done everything that has been asked, staff are not very helpful, only the manager come up with a simple solution to a problem I had, absolute waste of time and money will never use again”

Helpful Report

Posted 5 years ago

Thanks for bringing this to our attention. I'm glad in the end we were able to provide a solution for you. I'm sorry that you have had a frustrating experience. We'll strive to do better.

Posted 5 years ago

“Refund taking ages, they told i get my refund in 30 days... today is day no31, still no refund”

Helpful Report

Posted 5 years ago

Hi Nedas, a refund would have been processed within the 30 day timeframe but can take 24-48 hours within receiving our email confirming that it has been processed for the funds to appear in your account. Please check with your bank if you have not received the funds after receiving the email. Kind Regards,

Posted 5 years ago

“STAY WELL AWAY!! This company will let you purchase your policy on line and then call you and say its on pause and you can't drive until they validate everything and then when you cancel, you are told there is no refund and are told a cancellation price through the roof. Reviews say it all, this company should be closed down and reported to every governing body there is. Absolute disgrace!!”

Helpful Report

Posted 5 years ago

Hi Zed, thanks for leaving your review! With regards "being on pause" if there is any material changes to the policy from the details entered online we have to refer this to the insurer(s) to see if there is any price change for the changed risk. This is to make sure that you are legally able to drive. We can investigate this further if you call us on 0333 400 1061 at your earliest convenience.

Posted 5 years ago

“Bunch of idiots. Getting my information wrong. Made me lose my no claims. Faulsely put that i was at blame for a non blame accident. Absolute morons.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention, please contact us on 0333 400 1061 and we can investigate this further for you. Kind Regards,

Posted 5 years ago

“STAY CLEAR THIS COMPANY IS DISGUSTING AND STEALS YOUR MONEY. LETS YOU BUY POLICY THEN TELS YOU CANT INSURE YOU AND ITS £175 CANCELLATION CHARGE! LEFT ME WITH NO INSURANCE”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We would appreciate it if you would contact our customer service team by calling 0333 400 1061 so we look into this matter further. Kind Regards,

Posted 6 years ago

“This company rips off people. Avoid at all costs”

Helpful Report

Posted 6 years ago

We would like to invite you to contact us at your earliest convenience on 0333 400 1061 so that we can investigate your personal experience with us. Thank you.

Posted 6 years ago

“avoid this company!!!!”

Helpful Report

Posted 6 years ago

We're sad to hear that you haven't had the best experience with us. We would like to invite you to provide further feedback and comments on 0333 400 1061 at your earliest convenience. Kind Regards,

Posted 6 years ago

“Price along with additional charges months later regarding information which was stated at start of policy.”

Helpful Report

Posted 6 years ago

Thank you for leaving a review. We would like the opportunity to investigate this further and would appreciate further feedback. If you could contact our team on 0333 400 1061 at your earliest convenience we would appreciate that.

Posted 6 years ago

“What a scam get a price online make stuff up to increase your policy. Then charge you £75 cancellation fee when the policy not even fully set up cos your waiting for under writer. Avoid avoid avoid scum bags”

Helpful Report

Posted 6 years ago

We are sorry to hear we have not been able to provide you with the service that you wanted. Please note when buying online we have stated that our prices are subject to validation. Our terms and conditions are on our website which do state the £75 cancellation fee. If you would like to discuss the particulars of your policy with us we would be happy to assist you, please contact our offices on 0333 400 1060. Kind Regards,

Posted 6 years ago

“This company is shittt i done my insurance online next day they call me and they increased the money then i want to cancel they charge £150 cancellation fee also its been 30 day I cannot get money when ever we i called them they saying its gone Be ur account tmrw pls don’t make insurance from this company never”

Helpful Report

Posted 6 years ago

“This is a rip off company. We accepted an online quote and paid the deposit and set up direct debit for monthly payments. When we were contacted to validate details the following day the quote had increased by over £2,000 for no valid reason. This was too much So we cancelled and we’re told we would have to pay £75 cancellation fee even though the policy hadn’t even started. The company had taken the deposit and when I contacted them I was told I would have to wait 7 days for a refund which is going to make it difficult to get another policy.”

Helpful Report

Posted 6 years ago

“NOW THEY ARE PUTTING THERE OWN REVIEW TO COVER THE OTHER REVIEW COMPLETE SHAME ON THIS COMPANY”

Helpful Report

Posted 6 years ago

“this company is a rip off first they take your money and then when you want to cancell they start messing about and making excuse not to give your full refund back customer service is very bad even the manger was threatening me over the phone when i asked them for my full refund alex who was dealing with this was a p.... he frankly told me and giggling away over the phone saying in a way we got your money now you wont even get it back thats how they are runing there dirty busniess they think they got away with the full money please beware of this scum they dont know that there office is not far away from were i live i cant belive that they threatning me over the phone for my money which is unbeliveble these company should be notifyed to trading standard for that threatning they dont even deserve 1 star they derserve -10 star thats how appualing this company is”

Helpful Report

Posted 6 years ago

“fxxxx. couldnt beliver such a insurance company exsits in the world. shiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiit everythings. anyway i do believe whatever you have done will be paid back.”

Helpful Report

Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews