U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling and over priced”

Helpful Report

Posted 10 months ago

“I had to provide a driving licence check code as part of motor insurance renewal but when I forwarded it I was told the code was not valid. Which means your systems don't work adequately . A very basic issue that shouldn't happen and results in a very poor customer experience”

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Posted 11 months ago

“Awful company if you get hit whilst parked!!!!!! They rip you off anyway for all aspects of the insurance and their customer service is shocking- bet this does not get posted but should”

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Posted 11 months ago

“I was not happy on how I was treated during my policy process. I would not like to renew my policy with you.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. Please ensure to contact us to make sure your policy does not renew. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 11 months ago

“Very bad attitude as I did not want to continue for second year very rude all because I don’t want to renew?”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations on this occasion. At U Drive Cover, we always aim to provide a fair, transparent, and helpful service, and we take all feedback seriously to help us identify where we can improve. We appreciate you taking the time to leave a review — feedback like yours helps us continue to review and strengthen our customer experience.

Posted 11 months ago

“Poor customer service, very expensive, the price was clear when I got the quote after ringing up extra charges where added and the price per month went up, would not recommend and would never use again.”

Helpful Report

Posted 1 year ago

“I applied online, was quoted £900, accepted, and paid. Simple enough — or so I thought. Instead, I was dragged into a long, confusing phone call with a representative I could barely understand, despite the fact I’d already paid. Then, later that same evening, I got another call telling me the price had suddenly jumped to £2,000. Nothing had changed in my details. Nothing. Yet somehow the cost more than doubled after they’d already taken my money. This feels like a classic bait‑and‑switch tactic. Completely unprofessional, misleading, and a warning sign to anyone considering using them. If this is how they treat paying customers, I’d strongly advise looking elsewhere.”

Helpful Report

Posted 1 year ago

“Not a single dollar lost, everything was returned perfectly.”

Helpful Report

Posted 1 year ago

“Would not even give them one star. Spoke with someone a couple of days ago as was getting a new car. They quoted another £200, although had already paid a full years insurance, there was three months left of my insurance that was paid in full. when I queried this I get attitude from the call handler. Decided to go to a reputable insurer to insure new car. phoned to cancel the years insurance that was paid in full they took another £50 off of me.”

Helpful Report

Posted 1 year ago

“Avoid this Company if can. Just been charged £215 for cancellation and they retained the balance on my premium without a single refund when I scrapped my car off”

Helpful Report

Posted 1 year ago

“Keep adding extra costs. You get charged if the information you enter is not spot on. Never had this with any previous insurer. Any excuse to add extra charges. Not a good company.”

Helpful Report

Posted 1 year ago

“The worst insurance company ever. I regret leaving my previous company for them. After you've made payment, I had to be the one to chase them on phone for 3 consecutive days before I got my documents. Then they started bringing up all sorts and forced me to make extra payments than agreed, knowing fully well that if I cancel, it will affect my premium with any other insurance.”

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Posted 1 year ago

“Very expensive”

Helpful Report

Posted 1 year ago

“experience with this insurance company. It's unfortunate when companies don’t deliver on what they promise, especially when it comes to something as important as insurance. Unfortunately, there are scams out there that can make it tough to navigate, and companies like that can leave people feeling cheated. If you're comfortable sharing, what was the name of the company? I can help find reviews or any advice about how to deal with them or report them if they are truly scamming customers. It's important to warn others, especially if they are taking advantage of people like this.”

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Posted 1 year ago

“Shocking company…………..”

Helpful Report

Posted 1 year ago

“Too expensive to update my address. in other insurance company it takes only 13quid. Way to expensive. I am not claiming, just updating my address.”

Helpful Report

Posted 1 year ago

“Awful, didn’t call back when promised, changed the price of my quote staff were then rude when cancelling the policy and tried to charge me £45 not to proceed.”

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Posted 1 year ago

“Expensive & not impressed with anything”

Helpful Report

Posted 1 year ago

“I was charged £74.10 extra to my premium few months into the cover, just because I disclosed that my address had changed in line with the agreement to disclose any update with such details. The agreement documents didn't say anywhere Ithat I will be charged extra premium if I moved home and consequently changed my address. Furthermore, I did move to another house within same city/town so why the high additional extra premium charge??? This I consider to be a total reap off and an utmost show of insincerity. I am very displeased and unhappy about that. I don't plan on renewing this insurance with both the broker (U drive) and the insurance company (mulsanne).”

Helpful Report

Posted 1 year ago

“Extremely overpriced, tried to charge me over double a competitor’s rate at renewal. Constantly adding admin fees left, right and centre. They quote you one price, then phone you, then tell you that you can’t have that policy and they can only offer you something much more expensive with a huge excess. Extremely unhelpful on the phone and incredibly pushy. Avoid like the plague”

Helpful Report

Posted 1 year ago

U Drive Cover is rated 3.5 based on 2,188 reviews