U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good honest workers”

Helpful Report

Posted 2 years ago

“The best insurance company”

Helpful Report

Posted 2 years ago

“Beware of Hidden Costs and Deceptive Practices at U Drive Cover Ltd!! Review: Before I begin let me share a link with you. The FCA is investigating Close Brothers for malpractice and Udrive do their financing through them. Read this and draw your own conclusions: https://www.motorfinanceonline.com/comment/close-brothers-faces-unprecedented-challenges-amid-fca-motor-finance-review/?cf-view My recent dealings with U Drive Cover Ltd, supported by Close Brothers Premium Finance, have been desperate due to hidden fees, deceptive practices, and poor customer service. Misleading Initial Quote and Deposit: I began with an insurance quote via GoCompare for £580 annually. After making a deposit of £133, extensive questioning by their team led to an increased premium of £1039. Constrained by a hefty £75 cancellation fee, I felt compelled to proceed. Exorbitant Financing APR: It was later revealed that financing was managed by Close Brothers, with an extortionate APR of 57.15%. This rate is exceptionally high and was not transparently communicated during the initial discussions, adding to my financial burden. Importantly, Close Brothers is currently under scrutiny for their practices in the motor finance industry. More details on this investigation can be found here. Cancellation for Trivial Delay: After agreeing to the terms, I encountered administrative issues, including repetitive document requests. Despite my attempts to comply within business hours, my policy was cancelled for a trivial delay—my email was sent at 7:02 PM, just two minutes past their closing time of 7:00 PM. Excessive Financial Penalties: Post-cancellation, I was charged £100 via direct debit and later billed an additional 40% of the contract total, amounting to £292, all within four weeks of the policy period. This was for a service that was never effectively rendered. Inadequate Customer Service: Throughout this ordeal, the customer service was severely lacking. The communication was poor, and there seemed to be a deliberate lack of effort to resolve any issues efficiently. Conclusion: I strongly advise caution to potential customers considering U Drive Cover Ltd. The opaque quoting process, exorbitant APR, and inflexible administrative protocols contributed to a disappointing and financially painful experience.”

Helpful Report

Posted 2 years ago

“Very good when speaking to them”

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Posted 2 years ago

“exellent phone help with my enquiry, have little computer skills but solomon accessed the dvla web and downloaded the details and document i needed to send to udrive and in doing so cut out the stress i get from such things.”

Helpful Report

Posted 2 years ago

“10/10 patients and respect ✌️”

Helpful Report

Posted 2 years ago

“Solomon was extremely heljjjjpful, thank you”

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Posted 2 years ago

“Easy to deal with. Premiums a bit steep!”

Helpful Report

Posted 2 years ago

“Hakim was brilliant today. He was able to help me with 2 different queries in a very fast and comfortable manner. Thank you Hakim :)”

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Posted 2 years ago

“Hannah was very nice to deal with,and very efficient.”

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Posted 2 years ago

“Helpful and good explanation”

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Posted 2 years ago

“Had issues with getting my DVLA check code but the staff were very patient, helpful and understanding. I don't know why there are so many bad reviews but each to their own. I'd like to personally thank Hannah over the months she's been understanding with me, she's amazing. Just called back now and Hakeem answered who was also very nice. Great company in my opinion. Wish I could thank the manager personally :)”

Helpful Report

Posted 2 years ago

“Your staff is very cooperative and helpful for providing the information how I can generate my check code for getting the details about licence.”

Helpful Report

Posted 2 years ago

“DO NOT EVER USE THIS COMPANY AGAIN! They will rinse you of every penny and extort you to the highest level. They don’t make it clear with the T&C’s and if you or they cancel even within a very small time frame they charge you 40% of the entire premium. I wasn’t able to get hold of for a few days for being away and they wouldn’t accept it and just went ahead and cancelled my entire premium and charged me £1400 and didn’t even have use my of car with this insurance policy for more then 2 months. This is extortion on the highest level! So basically I got robbed of this money and now have to go through the whole insurance process again and not have the use of my car as a result of it which is highly frustrating! Do not fall for the same trap guys, unless you want to spend an arm and a leg! Use an insurance company that won’t screw you over and throw ludicrous sums of money at you if have a legitimate reason to not get hold of or if what ever reason you wish to cancel with them at any point and not have to pay 40/50% of the entirely year premium after only using it for a month or 2!”

Helpful Report

Posted 2 years ago

“The price increased after I’d accepted the quote price. Very angry. The reason was I’d stated on my paperwork that I’d been driving for 40 years (I rounded this figure up as didn’t think it was that relevant). Apparently they wouldn’t accept the 40 year figure as it was actually 39 years and 8 months!!! And this apparently cost their admin approx £150 which they tried to charge me. I argued this ridiculous unexpected charge and as a good will gesture they agreed to reduce the amount by approx half. I felt I had no choice to agree but will never use them again.”

Helpful Report

Posted 2 years ago

“U drive customer service and sale team are good but the way business handled is quite unethical as I see they provide some quote while purchase of insurance and it changes once we commit to buy by quoting personal check is not correct.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY!! My car is a cat s (write off, front bumper damaged) and they didn't ask that online, did the whole validation thing and got told I can't be quoted due to write off and my quote went from £800 to £3.5k, joke man Also paid my deposit before they validated me so have to wait 7 days for my money back.”

Helpful Report

Posted 2 years ago

“Same as what other people are saying. They will quote you a cheap price, then give you a 'service' call where they will increase the price, by alot! And if you say no they will deduct £75 from refund.... Business SCAM. Be warned!!!!!”