U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed to change my insurance over done in a couple of minutes had no problem's with this company cheers”

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Posted 2 years ago

“It little bit round the houses. But got there the end”

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Posted 2 years ago

“Girl who answered my call to you was friendly and professional and gave a fast and affordable quote !!! Great service thks”

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Posted 2 years ago

“Is very fast”

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Posted 2 years ago

“Anna Bileskalna was helpful and I hope she joins a better insurance company or broker. I wouldn’t recommend U drive cover to anyone though, but Anna was great in terms of customer service so hats off to her.”

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Posted 2 years ago

“Good service and friendly staff”

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Posted 2 years ago

“VERY KIND, DOING her best to find lowest insurance, with charllote”

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Posted 2 years ago

“This has been my first contact with U DRIVE.as normal you expect problems (well I do) but they were sorted out with ease I would like to thank the staff for there help and I hope this will be a long partnership.yours BRUCE.”

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Posted 2 years ago

“Good honest workers”

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Posted 2 years ago

“The best insurance company”

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Posted 2 years ago

“Beware of Hidden Costs and Deceptive Practices at U Drive Cover Ltd!! Review: Before I begin let me share a link with you. The FCA is investigating Close Brothers for malpractice and Udrive do their financing through them. Read this and draw your own conclusions: https://www.motorfinanceonline.com/comment/close-brothers-faces-unprecedented-challenges-amid-fca-motor-finance-review/?cf-view My recent dealings with U Drive Cover Ltd, supported by Close Brothers Premium Finance, have been desperate due to hidden fees, deceptive practices, and poor customer service. Misleading Initial Quote and Deposit: I began with an insurance quote via GoCompare for £580 annually. After making a deposit of £133, extensive questioning by their team led to an increased premium of £1039. Constrained by a hefty £75 cancellation fee, I felt compelled to proceed. Exorbitant Financing APR: It was later revealed that financing was managed by Close Brothers, with an extortionate APR of 57.15%. This rate is exceptionally high and was not transparently communicated during the initial discussions, adding to my financial burden. Importantly, Close Brothers is currently under scrutiny for their practices in the motor finance industry. More details on this investigation can be found here. Cancellation for Trivial Delay: After agreeing to the terms, I encountered administrative issues, including repetitive document requests. Despite my attempts to comply within business hours, my policy was cancelled for a trivial delay—my email was sent at 7:02 PM, just two minutes past their closing time of 7:00 PM. Excessive Financial Penalties: Post-cancellation, I was charged £100 via direct debit and later billed an additional 40% of the contract total, amounting to £292, all within four weeks of the policy period. This was for a service that was never effectively rendered. Inadequate Customer Service: Throughout this ordeal, the customer service was severely lacking. The communication was poor, and there seemed to be a deliberate lack of effort to resolve any issues efficiently. Conclusion: I strongly advise caution to potential customers considering U Drive Cover Ltd. The opaque quoting process, exorbitant APR, and inflexible administrative protocols contributed to a disappointing and financially painful experience.”

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Posted 2 years ago

“Very good when speaking to them”

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Posted 2 years ago

“exellent phone help with my enquiry, have little computer skills but solomon accessed the dvla web and downloaded the details and document i needed to send to udrive and in doing so cut out the stress i get from such things.”

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Posted 2 years ago

“10/10 patients and respect ✌️”

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Posted 2 years ago

“Solomon was extremely heljjjjpful, thank you”

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Posted 2 years ago

“Easy to deal with. Premiums a bit steep!”

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Posted 2 years ago

“Hakim was brilliant today. He was able to help me with 2 different queries in a very fast and comfortable manner. Thank you Hakim :)”

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Posted 2 years ago

“Hannah was very nice to deal with,and very efficient.”

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Posted 2 years ago

“Helpful and good explanation”

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Posted 2 years ago

“Had issues with getting my DVLA check code but the staff were very patient, helpful and understanding. I don't know why there are so many bad reviews but each to their own. I'd like to personally thank Hannah over the months she's been understanding with me, she's amazing. Just called back now and Hakeem answered who was also very nice. Great company in my opinion. Wish I could thank the manager personally :)”

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Posted 2 years ago

U Drive Cover is rated 3.5 based on 2,176 reviews