U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 6 years ago

“Went on cover on Saturday and they took payment.then got the phone call on Monday to verify the details. The reason for the phone call is to increase the premium and only that. They told me cover was not in place although I paid in full. Told them to cancel and they charged £75.00 admin fee and £8.00 for the insurance cover(ALTHOUGH I WAS NOT ON COVER). Its Friday now and I still have not received my refund. AVOID AT ALL COSTS.”

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Posted 6 years ago

“Very helpful young lady!”

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Posted 6 years ago

“Excellent custome service! Very good!”

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Posted 6 years ago

“Initially I was reluctant as I read many negative reviews so I decided to find out for myself. So lit was all good and I got a decent quote in comparison to other companies however I called them to confirm for which they said they will get back to me however they did not so I called them the next day and was on hold for 10 mins and at the end was told the agent is busy and he will call you back but no answer till about 16:30 so I called again and this time the guy gave me a quote £300 more than I was quoted with an excess of £1000 as to £450 previously however the details I entered on their site were exactly as I told them so nothing changed at all so I decided to not go with them specially if there are changing the quote now then what else will change over the next 12 months. I would highly suggest to pay a little more and get a better service and not waste your time calling them or waiting around. And if you really want a quote call them cause there quotes are different online compared to telephone.”

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Posted 6 years ago

“Nice and easy to set up.. Very good customer service. More than happy with drive”

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Posted 6 years ago

“Very polite and helpful. Answered all my enquiries.”

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Posted 6 years ago

“Cant fault the customer service once you actually get through to an agent however, call backs arent you strong point. Spoke to someone Friday night, who advised I'd receive a call in Saturday, didnt happen so I rang up, this agent then arranged call or email contact on Monday, also didnt happen so I called again today. Not happy with my renewal quote either. £60 more than last year despite moving to an area where crime rate is logged at 85% less than previous. Quotes elsewhere are £500 cheaper than what U Drive have quoted. Once again the customer service is brilliant once you speak to someone so I dont want my review to reflect badly on any of the 4 people I've spoken to between fri and mon. Special thankyou to whoever I spoke to on Saturday, I didnt catch his name but it felt like he did go out of his way to try and sort things for me.”

Helpful Report

Posted 6 years ago

“Done renewal, so 2 year with them and no issue. Big thanks to Sara, great communication.”

Helpful Report

Posted 6 years ago

“Overall experience very very poor! Phone manner is appalling, sound like they’ve got some cockney kids on placement from school or day release answering the calls (when they finally answer)! Very happy to sell you something but once money is sent they start asking for extra documents otherwise a dramatic increase in the original quoted price. Just gone to cancel the policy as I’ve sold my vehicle & no longer need insurance, with any other insurer you would expect a refund of the amount remaining over the days left on the policy, nope not these guys! Wanted an extra £75 fee to cancel & no refunded money, what a scam! I would hate to think what would happen if you ever had to claim through this company, they would do everything within their power to not pay & probably charge you more because you’ve told them about a claim. AVOID!!”

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Posted 6 years ago

“Spot on made it so easy”

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Posted 6 years ago

“I am only giving 4 stars as my insurance quote got put higher after purchase. But the man I spoke to was lovely and it was actually a good experience.”

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Posted 6 years ago

“Very helpful”

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Posted 6 years ago

“Brilliant a effective help today on the phone.”

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Posted 6 years ago

“I have read many negatives reviews about this company and I was scared because I have an insurance car with them and while I was waiting on the phone to change my bank details I was thinking that it will be a very difficult process. But no, everything was ok, in 10 minutes my new bank details were changed. 20 minutes ago I changed the insurance from the old car on my new car without any problems as well. I just received the certificate on my email after 5 minutes. I recommend them!!”

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Posted 6 years ago

“Very professional service advisor. Dealt with issue promptly and efficiently. Been impressed with u drive”

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Posted 6 years ago

“Nice broker and helpful”

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Posted 6 years ago

“The team were brilliant, they helped me so much trying to get information from my old insurance, Rachel went above and beyond to resolve this for me and even got me some money off. I will definitely be sticking with udrive in the future.”

Helpful Report

Posted 6 years ago

“I found the customer service very helpful through out my time with U Drive and every thing else I required from them was instant would highly recommend”

Helpful Report

Posted 6 years ago

“they have good service and insure car with good price”

Helpful Report

Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews