U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'll be going straight to the Ombudsman, I would advise against engaging the services of this particular broker, as my personal experience with them has been rather unfavourable. Regrettably, they have not only failed to uphold professional standards but have also engaged in unscrupulous practices that resulted in a substantial financial loss on my part. Moreover, their claim of providing insurance coverage during the period when the insurance company was allegedly preparing the necessary documentation turned out to be deceitful and baseless. Furthermore, I must express my disappointment with the telephone agent's unprofessional behaviour, as they consistently addressed me as "mate." Such conduct is entirely unacceptable. Overall, I find these actions to be a glaring display of incompetence and disregard for ethical business practices.”

Helpful Report

Posted 3 years ago

“Absolute shower, couldn't add people, never got back to me with queries, ended up cancelling the policy and then they calculated the refund incorrectly and charged us more money! Money grabbing shower! Do not use. Insurance is based on trust, evidently not this company! Avoid!!!!!!”

Helpful Report

Posted 3 years ago

“I took new policy 3 weeks before my old policy expired as I was going away. 19 days before my policy started, I contacted Dodgy u drive and cancelled my policy and they have charged me £75 for what???? It's understandable if my new policy started it hadn't still had 2 weeks before it started and they charged me £75 for what??? I am taking this further spoken to a solicitor, as charging £75 for policy not started is not appropriate. I would advise everyone to stay clear of dodgy Udrive.”

Helpful Report

Posted 3 years ago

“Avoid at all cost this so called Company will rip you off I cancelled my insurance then they said I need to pay the whole year off = I don't think so I've looked at over 100 reviews of the u drive and all say the same thing , all they want is your money they don't care in any way shape or form they will lie and manipulate you in any way to get the money absolutly disgraceful I hate this company”

Helpful Report

Posted 3 years ago

“CAVEAT EMPTOR - BUYER BEWARE Wow ! How does this company manage to remain in business with so many negative reviews on- line. I guess it shows just how people don’t review a company prior to buying with them. I fell victim to them and I cancelled as soon as I reviewed this company which I did as something just didn’t feel right about the process of buying car insurance with them. They ‘call back to validate’ your details within 24/48 hours, where they then up your price ! When you cancel, bang £75 cancellation fee even prior to insurance starting. Needless to say for a 15 minute mistake it cost me £75 for the pleasure of removing them from my life and …from what I’ve read, I got off lightly If you haven’t already purchased a policy, read the reviews on line on Google review summary”

Helpful Report

Posted 3 years ago

“Rip off, took 150.00 off me to start the policy then told me I couldn’t use my NCD because I had put it on my own private van for 4 months. Even though I had built the NCD over 20 years on a car. My insurance doubled in price, but they had already taken 220 .00 off me then cancelled my insurance because I refused to pay”

Helpful Report

Posted 3 years ago

“Spoke to a guy called Moe or Mo, tutted his teeth and then proceeded to shout “who you talking to” once i said let me speak to your manager he started talking like he’s some gangster, this is meant to be my “policy handler” goes to show how bad this company is. Call was on 27th of April around 13:03”

Helpful Report

Posted 3 years ago

“Thieves. Put my details through a price comparison website. I was quoted £600 per year and paid my £100+ deposit. They then said I was insured and would just need to have a conversation to release the insurance documents. As soon as I paid they then bombarded me with calls, emails and text messages the same and next day threatening to cancel my policy if I didn't get back to them. I thought this was a bit odd. When I did speak to them the day after paying my deposit I verified my details and they then said the premium would be £1500. When I said no and that id go elsewhere I was put on hold. Miraculously 10 seconds later the 'agent' then said they could reduce the price by £250 per year. I again said no to which the reply was 'well it's £150 cancellation fee'. This company takes your deposit and then they hold you to ransom. They're a broker professing to be an insurer and are misleading customers. They shouldn't be allowed on these comparison sites and I'll be raising the issue with go compare. They run an absolutely disgusting business model looking to exploit customers. I can only imagine the vulnerable people who have fell for this scam and just paid up. It needs to be looked at by the financial ombudsman. I'll be seeking a full refund or will be escalating this accordingly. Stay clear. Absolute con and the staff should be ashamed of themselves”

Helpful Report

Posted 3 years ago

“The lack of transparency and communication from this business is shockingly bad. Completely unacceptable”

Helpful Report

Posted 3 years ago

“Terrible terrible service. Avoid if at all possible. An admin error occurred which i informed them about almost instantly when i went through the insurance proposal. Their solution. Pay £80ish to change a minor detail or pay £75 to leave. Trying to get through to customer services on a saturday also an issue. On hold for 45mins ish at a time only to be hung up on is just not good enough. Looking at their other feedback it appears to be a common trend. Needless to say, i can't recommend these, even slightly. Pay a little more and use a reliable company.”

Helpful Report

Posted 3 years ago

“Do not use this company look at there ratings on Google before proceeding with them.very unprofessional.and don't call you back for days if you wish to hold the line waiting for a so called call handler yo will be waiting for about 80 minutes minimum just to be told someone will call you back to no avail”

Helpful Report

Posted 3 years ago

“Cancelled my policy with this joke of a company was told I would be refunded within 30 days and on the 29th day was emailed saying it will take 7 more days there fast enough to take your money just don’t want to give it back just scammers if you ask me !!!”

Helpful Report

Posted 3 years ago

“My vehicle was stolen 23/3/2023 I reported it to udrive the following morning as the office was closed when I noticed my vehicle stolen. I was told because I purchased an optional extra (vehicle replacement) when I took the policy out that I was entitled to a curtesy car. I was put through to another company to give all of my details only to be told after several phone calls later that I was not entitled to a courtesy car because I have driving convictions, I was later offered another service of a (payment in lieu) that nobody could explain what it meant. So basically I’ve paid for a service I’m not entitled to then they offer a service that they do not know what it means. After numerous phone calls and several days later I was told I wasn’t entitled to this service either due to my convictions, I declared all of these when they took my money for my policy so clearly aware of these. On the Tuesday I called my underwriters because this matter was being blamed on other companies then was told it was a matter to be raised with the underwriter, these where unaware of my vehicle being stolen udrive had not made any contact with them to inform them of the theft of my vehicle. I’ve been severely stressed and depressed over all of this, I was offered a courtesy car if I paid for it myself and I’d be reimbursed for this but I can not afford the £1200 to pay for it, after all of this I was told they had found me a car and the company was happy to hire me a car with my convictions to then be told they had changed their mind and wouldnt hire me one. I’ve been left today with an option of upto £250 reimbursement towards taxi fares, I am very unhappy with the customer service from this company. I will be seeking legal advice towards all of this as I feel like I’m the one being punished, chasing up all of these matters on a daily basis and informing the other parties as udrive are not cooperating with them properly I have been without a vehicle for almost 2 weeks and have been getting false promises on a daily basis Being told someone will contact me the same day and not getting follow up calls as promised”

Helpful Report

Posted 3 years ago

“Absolutely terrible This company seem to focus on collecting data They ask for a lot of personal information eg NI number and then block uou if they don’t get it Is it because of the high amount of illegal people in this country I don’t know but I’m very uncomfortable giving my personal data away”

Helpful Report

Posted 3 years ago

“this company should not be operating took annual insurance paid £450 then cancelled my insurance 6 weeks latter they only refund me £130 what absolutely rip of legal mafias”

Helpful Report

Posted 3 years ago

“Customer service is useless they should all be made to be trained again or move on, complete waste of time.”

Helpful Report

Posted 3 years ago

“Additional cost all of the tome”

Helpful Report

Posted 3 years ago

“very bad insurance company i wouldn't recommend to anyone please everyone stay away from this company.”

Helpful Report

Posted 3 years ago

“OMG PLEASE AVOID AT ALL COST THEY WILL TRY AND CHARGE YOU IN ANY WAY POSSIBLE AVOID ( BEWARE )”

Helpful Report

Posted 3 years ago

“This insurance company is the most bad wich i seen in my lifie”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews