U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip off, took 150.00 off me to start the policy then told me I couldn’t use my NCD because I had put it on my own private van for 4 months. Even though I had built the NCD over 20 years on a car. My insurance doubled in price, but they had already taken 220 .00 off me then cancelled my insurance because I refused to pay”

Helpful Report

Posted 3 years ago

“Spoke to a guy called Moe or Mo, tutted his teeth and then proceeded to shout “who you talking to” once i said let me speak to your manager he started talking like he’s some gangster, this is meant to be my “policy handler” goes to show how bad this company is. Call was on 27th of April around 13:03”

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Posted 3 years ago

“Thieves. Put my details through a price comparison website. I was quoted £600 per year and paid my £100+ deposit. They then said I was insured and would just need to have a conversation to release the insurance documents. As soon as I paid they then bombarded me with calls, emails and text messages the same and next day threatening to cancel my policy if I didn't get back to them. I thought this was a bit odd. When I did speak to them the day after paying my deposit I verified my details and they then said the premium would be £1500. When I said no and that id go elsewhere I was put on hold. Miraculously 10 seconds later the 'agent' then said they could reduce the price by £250 per year. I again said no to which the reply was 'well it's £150 cancellation fee'. This company takes your deposit and then they hold you to ransom. They're a broker professing to be an insurer and are misleading customers. They shouldn't be allowed on these comparison sites and I'll be raising the issue with go compare. They run an absolutely disgusting business model looking to exploit customers. I can only imagine the vulnerable people who have fell for this scam and just paid up. It needs to be looked at by the financial ombudsman. I'll be seeking a full refund or will be escalating this accordingly. Stay clear. Absolute con and the staff should be ashamed of themselves”

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Posted 3 years ago

“The lack of transparency and communication from this business is shockingly bad. Completely unacceptable”

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Posted 3 years ago

“Terrible terrible service. Avoid if at all possible. An admin error occurred which i informed them about almost instantly when i went through the insurance proposal. Their solution. Pay £80ish to change a minor detail or pay £75 to leave. Trying to get through to customer services on a saturday also an issue. On hold for 45mins ish at a time only to be hung up on is just not good enough. Looking at their other feedback it appears to be a common trend. Needless to say, i can't recommend these, even slightly. Pay a little more and use a reliable company.”

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Posted 3 years ago

“Do not use this company look at there ratings on Google before proceeding with them.very unprofessional.and don't call you back for days if you wish to hold the line waiting for a so called call handler yo will be waiting for about 80 minutes minimum just to be told someone will call you back to no avail”

Helpful Report

Posted 3 years ago

“Cancelled my policy with this joke of a company was told I would be refunded within 30 days and on the 29th day was emailed saying it will take 7 more days there fast enough to take your money just don’t want to give it back just scammers if you ask me !!!”

Helpful Report

Posted 3 years ago

“My vehicle was stolen 23/3/2023 I reported it to udrive the following morning as the office was closed when I noticed my vehicle stolen. I was told because I purchased an optional extra (vehicle replacement) when I took the policy out that I was entitled to a curtesy car. I was put through to another company to give all of my details only to be told after several phone calls later that I was not entitled to a courtesy car because I have driving convictions, I was later offered another service of a (payment in lieu) that nobody could explain what it meant. So basically I’ve paid for a service I’m not entitled to then they offer a service that they do not know what it means. After numerous phone calls and several days later I was told I wasn’t entitled to this service either due to my convictions, I declared all of these when they took my money for my policy so clearly aware of these. On the Tuesday I called my underwriters because this matter was being blamed on other companies then was told it was a matter to be raised with the underwriter, these where unaware of my vehicle being stolen udrive had not made any contact with them to inform them of the theft of my vehicle. I’ve been severely stressed and depressed over all of this, I was offered a courtesy car if I paid for it myself and I’d be reimbursed for this but I can not afford the £1200 to pay for it, after all of this I was told they had found me a car and the company was happy to hire me a car with my convictions to then be told they had changed their mind and wouldnt hire me one. I’ve been left today with an option of upto £250 reimbursement towards taxi fares, I am very unhappy with the customer service from this company. I will be seeking legal advice towards all of this as I feel like I’m the one being punished, chasing up all of these matters on a daily basis and informing the other parties as udrive are not cooperating with them properly I have been without a vehicle for almost 2 weeks and have been getting false promises on a daily basis Being told someone will contact me the same day and not getting follow up calls as promised”

Helpful Report

Posted 3 years ago

“Absolutely terrible This company seem to focus on collecting data They ask for a lot of personal information eg NI number and then block uou if they don’t get it Is it because of the high amount of illegal people in this country I don’t know but I’m very uncomfortable giving my personal data away”

Helpful Report

Posted 3 years ago

“this company should not be operating took annual insurance paid £450 then cancelled my insurance 6 weeks latter they only refund me £130 what absolutely rip of legal mafias”

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Posted 3 years ago

“Customer service is useless they should all be made to be trained again or move on, complete waste of time.”

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Posted 3 years ago

“Additional cost all of the tome”

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Posted 3 years ago

“very bad insurance company i wouldn't recommend to anyone please everyone stay away from this company.”

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Posted 3 years ago

“OMG PLEASE AVOID AT ALL COST THEY WILL TRY AND CHARGE YOU IN ANY WAY POSSIBLE AVOID ( BEWARE )”

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Posted 3 years ago

“This insurance company is the most bad wich i seen in my lifie”

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Posted 3 years ago

“I have given them 1 star but only as I couldn't give them 0 star, took our money for a policy, we didn't take on, £110, now won't give us it back robbing bs, please stay clear, no documents issued nothing and Have treated it as a cancellation, offered us just over £30 back, cause they said we mis - represented, this was after we refused the updated quote, a mistake was made (but saying common law wife instead of married, its a joke STAY AWAY”

Helpful Report

Posted 3 years ago

“I recently cancelled my car insurance with this company and was shocked to receive an outstanding balance of £289.65. They did offer a settlement fee of £180.00, but I still felt it was unreasonable. The payment plan options of 3 or 6 months also seemed high for the amount owed as they add interest to it Aswell. Overall, I was not happy with the service and fees charged by this company. I have raised the case with financial ombudsman services as company provided their last response. I would NOT recommend this company as there are companies with better service out there.”

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Posted 3 years ago

“Run run please for this people, my contract ended still forcing my to pay £75 to change address and I said still in my old address. I most change it coz I mentioned and she gave me 7days .”

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Posted 3 years ago

“Just stay away. And do listen to all the other Google and Trust pilot reviews”

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Posted 3 years ago

“I cancelled my policy with 7 months still remaining as my son passed his test and took on a new policy. After paying £600 as payment they only gave me £39.40 back very poor .”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,176 reviews