U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,176 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starting off with a premium to capture you promising the world but then within the first phone call after paying there is suddenly another £200 required because the insurance brokers have asked . Next there’s further documents and oh some more money is now required . I eventually asked to remove a driver which they wanted just short of £400 for or i could cancel the policy and lost 30% but actually i would only receive less than half of wha to paid for it less than a month ago . I believe they are absolute scammers sounds like they make up charges to suit the situation . Communication is poor its either harassment or non existent and unclear . I doubt they are ashamed of themselves for how they manipulate the customer . I was left with either losing £600 cancellations or paying another £381 to continue my policy that’s after paying £1200 for a provisional driver with one other named driver with many no points etc . I have asked for their complaints policy and procedure and received a link to nothing so about sums it up really . I would think the Financial Ombudsman will have already heard of these cowboy sellers .”

Helpful Report

Posted 3 years ago

“If your wanting 6 points on your licence for no insurance then this is the company to make that happen. I took out a policy at the end of October I paid down payment of nearly £100 and to continue with monthly instalments. Since this time I have not heard anything from u drive cover concerning my policy by email phone or post. I thought it abit strange I never received anything through the post but thought all must be ok. I then get pulled over by police stating I had no insurance. I got hold of u drive cover just today what with the bank holidays etc and I'm told the policy was cancelled because they could not reach me by email to confirm something about the policy. I said I had received nothing by email and what was wrong with letting me know by post if they could see that I was not answering to the alleged email ? They tell me they don't contact by post just email. The best part of it all is I have to pay which is already up around £250 + £50 a day after to get my car back, then the lovely little 6 POINTS to go on top of that, what a result I have had eh" So stay clear of these people they are bad news. S.J”

Helpful Report

Posted 3 years ago

“Horrible customer service. Guy I spoke to gave for cancellation was really angry as I said I don’t want to share my details which I never have shared with any insurer for last 15 years!!! THEY ARE NOT NEEDED. He then said you can call us back on 03332001061 This is one of those premium rate adult line numbers. Well done UDrive for having such people in your cancellations team.”

Helpful Report

Posted 3 years ago

“Be careful, and don’t believe what you read on here, mainly the 5 star reviews I believe there business model is to reel you in with a cheap quotes, which will, almost certainly change for the worst when there verification checks come back, as stated in the negative reviews, charge cancellation fees for no service or insurance and continue to harass you for more money I lost £91 and they are chasing me for a further £207, for what? I do not know as I have stopped all contact with them. I took the hit of the deposit, and moved on We’ll see how that goes. AVOID!!”

Helpful Report

Posted 3 years ago

“Abysmal service, lack of professionalism and competency. I was told on 3 separate occasions I’d be called back only to then not hear from them for 3-4 days. Validation checks took up to 5 days. One staff member in particular was condescending and disrespectful, when I complained about her to her seniors I received a lengthy email from the complaints team of which addressed absolutely nothing I had complained about and painted me out to be angry about the cancellation fee as I had asked for a refund as I’d be taking my money elsewhere. Definitely would not recommend this organisation unless you are fond of being spoken to disrespectfully, poor communication and incompetence.”

Helpful Report

Posted 3 years ago

“Absaloute joke take ur money on line then ring and tell u it’s gonna b more then I was a day late sending documents in and now there charging me £200 Absaloute joke wud I never ever went any we’re near this company”

Helpful Report

Posted 3 years ago

“Extremely difficult to deal with. Cut me off 3 times trying to transfer me to the right dept.”

Helpful Report

Posted 3 years ago

“I sorted my mothers insurance out as her technology skills and english is not that good. Yet when it came to discussing the policy and/or cancelling it you refused to discuss it with myself. Your advisor refuses to give a pro rata refund and I will be taking this further. Very poor service”

Helpful Report

Posted 3 years ago

“Very disappointed with U Drive. I cancelled my new policy that I took out because they were not at all helpful at all. I went with Admiral who were helpful.”

Helpful Report

Posted 3 years ago

“Most utter appallingly disgusting experience ever. Avoid at all costs! Save your money and time, look elsewhere. Chaotic company definitely.”

Helpful Report

Posted 3 years ago

“Very shocking company don’t use stay way charged me £257 deposit send my information in 7 days they said there cancelling my insurance due to not receiving my information which I did and then got the cheek to charge me £377 stay away”

Helpful Report

Posted 3 years ago

“Very rude I Insured from 2 years now they said sory we can’t give you policy beacuse yu had accident then whts insurance for we paying money aswel but not not money them money worth it or one just money”

Helpful Report

Posted 3 years ago

“Awful company to deal with. Said they had a van then after I paid said they hadn't but as preauthorized my card for a whole month I have to wait for it and no trying to sort out with their incompetent staff who quite literally know nothing about their own systems will resolve the problem. Made it my duty to post on every single review site there is. Do not use unless you can afford them ripping you off!!!”

Helpful Report

Posted 3 years ago

“absolute amateurs. ask for same information over and over. and even when provided they dispute it. paid for the year upfront and they have threatened to cancel twice asking for info they already have. worst thing i ever did was getting insurance through these people. if they are your cheapest quote, pay a bit more to avoid them.”

Helpful Report

Posted 3 years ago

“bsolutely disgusting service be very careful going with this company I should of read the reviews first””

Helpful Report

Posted 3 years ago

“This is the worst company, I like a smooth process and this has to be the most chaotic insurance ever, the process of it all is completely chaoticm”

Helpful Report

Posted 3 years ago

“hi just buy this insunrance company online because they are not happy if my details they toke me 300 pounds from my account they told me they going to chage my 140 and rest of they came back up 30 days !!! this company have no respect to people at all dont buy nothing from them”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service be very careful going with this company I should of read the reviews first”

Helpful Report

Posted 3 years ago

“I think that the quote given by U Drive is both extortionate, and fraudulent, purely because I have a TT99 endorsement on my licence. Showing a 6 month ban for accumulated speeding points, which finished in April this year. I have already been punished for these speeding offences, and lost in the region of £65,000 wages during the ban. Why should I have to tolerate further punishments, ie; high insurance, until the endorsement is removed in 2025?”

Helpful Report

Posted 3 years ago

“Don't trust them when they say they will issue a refund. They will hold on to you money fore over 30 days and then send you emails to say you have to wait longer after the 30days even though you get given a cast iron guarantee that they will refund you by that date which is (30days plus another potential week to show up on your bank)”

Helpful Report

Posted 3 years ago

U Drive Cover is rated 3.5 based on 2,176 reviews