U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with. My premium changed 3 times and constantly trying to take more money from you. U cover isn't actually a insurance company just a middle man avoid at all cost very mis leading and un professional just overall scammers!”

Helpful Report

Posted 5 years ago

“Terrible customer service, very rude staff talking over and not listening to the actual problem. Had to call a numerous amount of times for the same Problem. Staff was disgustingly rude.”

Helpful Report

Posted 5 years ago

“I purchased a policy from this company and decided to cancel the policy the next day, they promised to refund within 30 days however its been over a month and no refund. don't be tempted by the cheap quote, if you have to cancel your policy for what ever reason you will need to beg them for them refund your money. If you must buy then make sure your credit card company is in between to help you. Why should a company hold on to your money for over 30 days when you have cancelled the following day. when you take out a policy they don't give you 30 days to pay so why should they be afforded this privilege's?”

Helpful Report

Posted 5 years ago

“I have bought a policy with them online , when I’ve told them that I found another insurance which was cheaper and better rate , they said they will charge me £120 for telling them that I want a refund and I had to wait for 30 days to get the rest of my money back very bad service absolutely a joke .”

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Posted 5 years ago

“Scam. After 5 days without insurance, when I spoke with them to ask for my money , they took £ 135 cancellations fees. For what? It's a big SCAM”

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Posted 5 years ago

“This company is the most misleading organisation I have ever come across. Bumped up the price and refusing to refund the whole amount paid due to fees. The companies model is to hold you to ransom for your own money after failing to deliver a service. I have reported them to the Financial conduct authority as they go against their principles annd encourage any other customers to do so to prevent this business from operating. If you have been scammed for a cancellation fee, you can contact your bank to dispute the transaction due to them failing to deliver any goods or services. If you are new, I would stay away also and find a different provider. Any positive reviews stated here are most likely fake and added here from the company due to their bad reputation.”

Helpful Report

Posted 5 years ago

“They are advertised as an insurance company with a cheapest price if you buy it they raise the price by 25% and say the offer is not valid anymore and they are a broker!”

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Posted 5 years ago

“Very very very unprofessional caused me so much stress when I was going through enough as it was horrible people like robots”

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Posted 5 years ago

“Absolute 'siht' insurance company Absolute 'siht' insurance company. Not many time write reviews but i think.. if i want to aware people i have to do it!! I was went to gocompare and give me price of 120/month.. i paid the deposit.. and after the next day just call me to confirm all the details.. than they ask me for NINo (which no one been asked before) They call me the same date afternoon it's got something else in my record so they can give me just 189/months insurance.. and i said i don't want it.. but i still cannot drive my car! After this she said gonna call me but she never did!! after two day (still my car undriveable) called them and they charge me to CANCEL them NONE INSURANCE for 125 QUID!!! So NEVER EVER RECOMMEND THEM ANYMORE!”

Helpful Report

Posted 5 years ago

“Absolutely rubbish service they took my money told me im insured and will call me back to confirm details so i realized after i wasn't even insure at all I've been driving to work and back past 3 days without insurance! So they then lie and blame me and staff who work there are also cocky so canceled my insurance and they have the cheek to charge me £80 fee when my car wasn’t insured in the first place! Putting a complaint against this company AVOID!”

Helpful Report

Posted 5 years ago

“Worst company. if you fail to send in ncb in time they will cancel your insurance policy, Then demand 40% of the existing agreement of unused insurance. They are a company which lack buy and sell morals. as sick as the royal government. you get what you pay for. moneysupermarket.com do not do business with this company. i wonder why? beast on seats. great career stealing from people. sick”

Helpful Report

Posted 5 years ago

“avoid scammers worst insurance ever”

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Posted 5 years ago

“Rubbish absolutely”

Helpful Report

Posted 5 years ago

“They will only will refund me 500 after 4 months when I cancel the policy and i paid 2200 how come I don’t know punch of thieves”

Helpful Report

Posted 5 years ago

“They are very rude people and not helpful specially one of the girls she was shouting on me yesterday”

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Posted 5 years ago

“I wish I had read the reviews before proceeding with this company. Absolutely horrendous experience,Worse company ever seen I bought policy and after few month I'had an accident which is not my fault some hit me from rear when I reported they said we cant any thing and after few days they call me said I cancelled your policy and you have to pat remaining amount, when I ask reason of cancellation they said stupid think that you did not tell you have bike and you doing your job at bike even I told them before buying, I chaplain to Financial Ombudsman Service and I request to please complain against u drive to Financial Ombudsman Service.”

Helpful Report

Posted 5 years ago

“I took out a policy and cancelled it before the start date, was told I would be charged £75 for admin fee and within 30days receive the payment of the remaining fee has now been over 30 days and nothing suprise suprise how do scammers like these companies get on to comparison sites like money supermarket so easily??”

Helpful Report

Posted 5 years ago

“SCAM SCAM SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY TAKE DEPOSIT AND RECALCULATE YOUR PREMIUM TO BY TOO HIGH TO ACCEPT IT THEN TAKE TAKE FEES 75F OR MORE SCAM SCAM SCAM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Worse company ever seen . I have paid the first payment for my insurance which even not validated by them . Since I have read the reviews I had phone them to cancel. I been told I have to pay £75 cancellation fee . When I have questioned why should I pay if I want refund the person called managers has put the phone down with no respect . Worse thing you have wait 30 days for the refund what a shame of this company”

Helpful Report

Posted 5 years ago

“I wish I had read the reviews before proceeding with this company. Absolutely horrendous experience. I had a quote for £1577. I decided to pay as it was the best price. After the validation process, which took them about 4 days to complete, they decided to double my premium as a result of a non-fault accident in the past which I didn't even make a claim for. After they saw me fuming for the out of the world price that they gave me after 4 days of waiting and calling and waiting back and forth, they said that they would consider a reduction but I insisted to get my refund as I had had enough with them. Hana (my case worker) said they would charge me a £75 cancellation fee if I wanted my refund (I wasn't technically signed up as I didn't accept the ridiculous price that they gave me after their validation). In the end they said they would refund my money within 30 days. I mean 30 days is enough time to go from London to Scotland on foot. why do you need 30 days to refund my own money? Why doesn’t it take 30 days for you to take the money out of people’s account? absolutely ridiculous. I DO NOT recommend them and I insist compression website to stop any collaboration they have with this company. In addition I called them 4 days at least 7 times to check my validation and every time they said they’d call me back within the next hour but no body contacted me. Time waster thieves, That’s all I can think of this company. Avoid Avoid Avoid even if they are the best price available for you. Trust the reviews so you don’t go through the headache I went through.”

Helpful Report

Posted 5 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews