U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

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Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice costumers service”

Helpful Report

Posted 4 years ago

“Scammers cancel insurance and charged me 125”

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Posted 4 years ago

“the worst insurance company I've ever had scam scam scam scam scam scam scam scam scam scam scam scam ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌ This Company needs to be stopped. Even one star is to much for them 👎👎👎👎”

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Posted 4 years ago

“Just scammers , jams is very rude”

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Posted 4 years ago

“Rude no claims I thought was 4 years when it was 7 saying dispute with previous insurance which is bs and charging me £481 25 extra on policy when imo it should be lower not higher Am I even legally insured if theres a dispute ? I know if i havent got correct info its cancelled Massive red flag 🚩 stay away dont get ripped off”

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Posted 4 years ago

“I wouldn't even give it 1 star as staff are rude and not easy to deal with”

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Posted 4 years ago

“SIMPLY PUT, STAY AWAY FROM THIS COMPANY U DRIVE COVER. I paid for the insurance deposit £289, they called me for validation, 1 day later they say that the underwriter did not want to insure me, but they could offer another insurance for £ 3,500 or so. I said no and they hit me with the surprise cancellation fee of £149. Mind you, I did not receive any insurance related documents whatsoever, my car was never insured with them AT ALL. SO I AM NOW FILING A SMALL CLAIM AGAINST THEM AND i will report them to every entity responsible for dealing with SCAMMERS. PLEASE WAIT FOR MY LETTER BEFORE CLAIM, THOSE £149 YOU SCAMMED FROM ME , YOU WILL NEED THEM IN LEGAL FEES BERX548”

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Posted 4 years ago

“Help me alot with insurance!”

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Posted 4 years ago

“Was not expecting a call asking me to pay an extra £400 for something I shouldn’t have been held accountable for. After having spoken to a not so helpful person who just offered a passive apology repeatedly, I finally got a hold of someone who listened to matter at hand and actually did something about it. Sasha, you are a credit to your business and people should be getting tips on customer service from you. From being on the verge of cancelling a new policy you’ve made this new customer very happy. Thank you!!!”

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Posted 4 years ago

“Really good service !”

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Posted 4 years ago

“Very helpfull people polite and did everything they could for me”

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Posted 4 years ago

“Seemed very helpful on hiring a car, returned the car early and advised I would get two days hire fee back. it seems that is not quite true, I hired the car for a week, I wasn't advised that they would reduce it to a three or five day charge depending on the return, so only got just over £12 back on returning the car two days early. I don't usually use UDrive, and probably wont again, as it was never made clear that you actually don't get the two days hire back, it was not stated on the paper work or verbally. so a very expensive week, with a garage bill, car hire, would have been cheaper to not go to work for a week and not be paid. A very disappointing outcome.”

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Posted 4 years ago

“Honest mistake made by the insurance company but it was rectified in a fantastic way by Charlotte Howell. Charlotte did exactly what she said she would and came back to me with the correct outcome. The politeness and understanding from Charlotte was second to none and she was an absolute pleasure to deal with at such a stressful time for myself. Hats off to you Charlotte your a credit to their business.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Customer service agents are always very helpful”

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Posted 4 years ago

“Quich best service”

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Posted 4 years ago

“Really helpful and called me back to sort out my NCD which is nice 5stars”

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Posted 4 years ago

“Absolutely the worst insurance company I've ever had the displeasure to speak with. I bought the insurance through top cash back. But after buying and receiving a cleverly worded email giving them permission to add charges for every little discrepancy, I read the reviews. They tried to add £125 of charges for having the date of a non fault crash wrong by a single day. I bought the insurance on Saturday, tried to cancel first thing Sunday morning but was told not to and to wait for the total fee before deciding, they gaurenteed I would be given this within 90 minutes. They called the next day to say if I now cancel I will also have to pay the admin costs for the changes plus the cancellation fee as they had changed the policy already. I advised I would take this to the financial ombudsmen. They redcuded the fee to £75. STILL FEEL ROBBED BY THESE CON ARTISTS. I asked them why they have such bad reviews all saying the same thing and they advised these are just unhappy customers.”

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Posted 4 years ago

“Worst insurance provider ever. Very rude stuff, unhelpful i definitely don't used again never, never, never.”

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Posted 4 years ago

“Extremely helpful”

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Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews