Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

“Very good”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Horrible people”

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Posted 4 years ago

“Staff talks you to nicely”

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Posted 4 years ago

“Cannot fault the service delivered by U Drive, knowledge exceptional and very courteous.”

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Posted 4 years ago

“Jamie griffigsh Amazing service and the best I ever received. Very helpful and bubbly kind man and makes me feel comfortable. Definitely a happy customer because of him”

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Posted 4 years ago

“never ever take a policy out online.. compare the market need taking to court to allow this cowboy company to operate on there site.. basically took a policy out as they were the cheapest.. paid a £280 deposit.. the total premium was 1295.. didn't here anything for 2 days.. when they rang met they said they needed to validate my details..? basically asked me all the same questions again.. nothing had changed.. said they would call me back 30mins later with a decision..? hang on why have I just paid for a policy if you still haven't made your decision..?? I rang them back hours later to be told I had a high validation score of 67% but 75% is the amount needed to keep the original policy price.. yes you guessed it the new policy price was £2800... I told them to refund my deposit and stop wasting my time to which they replied ok but we are keeping £75 as a cancellation fee.. never use this company I am taking them to the small claims court for my £75 back and I suggest you do the same as if you are reading this it has probably happened to you too”

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Posted 4 years ago

“Service is excellent.”

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Posted 4 years ago

“30 days for a refund of my deposit, zero confirmation that it is even happening a week on, and a 75 quid charge, all for their error. Fantastic service. Good job I don't need the 500 quid deposit back desperately isn't it, going to be having a word with trading standards, citizens advice and my local MP over these guys, took my money, told me I was insured and fine to drive, went out in new car, text message telling me I'm no longer insured, in a car I've just paid 25k in cash for, sat almost 30 miles from home. And now, I'm supposed to wait a month for my money back.... no problem, it isn't going to be great for your company though, I have plenty of time to keep leaving these reviews on as many platforms as I can, you may think it's acceptable to treat customers badly and withhold their money for a month, I don't, so I truly hope it was worth it because I promise, I won't get tired of leaving these, not when you're happy doing me for 500 quid. Also had an email from this company almost threatening me for saying i'd chargeback my card, funny that isnt it :) These reviews will keep on coming until my money appears! ALL THE BEST!”

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Posted 4 years ago

“I had a small issue with my no claims bonus and the girls on customer services was excellent with all the help I would highly recommend.”

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Posted 4 years ago

“30 days for a refund of my deposit, zero confirmation that it is even happening a week on, and a 75 quid charge, all for their error. Fantastic service. Good job I don't need the 500 quid deposit back desperately isn't it, going to be having a word with trading standards, citizens advice and my local MP over these guys, took my money, told me I was insured and fine to drive, went out in new car, text message telling me I'm no longer insured, in a car I've just paid 25k in cash for, sat almost 30 miles from home. And now, I'm supposed to wait a month for my money back.... no problem, it isn't going to be great for your company though, I have plenty of time to keep leaving these reviews on as many platforms as I can, you may think it's acceptable to treat customers badly and withhold their money for a month, I don't, so I truly hope it was worth it because I promise, I won't get tired of leaving these, not when you're happy doing me for 500 quid.”

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Posted 4 years ago

“prompt service”

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Posted 4 years ago

“Don’t fall into trap with this insurance company. I had purchased the policy in the morning today (19/05/2022) and I spoke to one of the team member over the phone to amend the details in the policy as I had forgot to mention about the non fault accident. The person with whom I spoke didn’t mention me that premium will go up but instead he said “don’t worry it will not affect premium as it is a non fault accident”. After 3 hours I receive an email to call them which I did and some lady picked the phone and she said the premium has gone up to £1300 where I had bought the policy for £398 just few hours back. I told her this was insane price so she kept me on hold for never to come back on phone so I had to call again and now this time this gentleman said £1000 premium. I was shocked to hear that. My husband spoke to someone called Jay Patel who is the manager and he was not ready to accept his colleagues fault of false information for premium to not change. Now this Jay Patel said he will deduct £75 from the full money I paid. £75 for what?. I need by full refund ASAP. Many thanks Mrs Ekta Kothari”

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Posted 4 years ago

“Do not use udrive insurance. End up paying more money to cancel! Utterly disgraceful!!! Do not use!!!!”

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Posted 4 years ago

“I appreciate so much to jasmin on the phone she was really kind helpfull staff helped me out in every way to sort out my problem make sured i had the best service thank you so much jasmin”

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Posted 4 years ago

“Rude sales representatives, decided not to go through with insurance and the fined me,”

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Posted 4 years ago

“I suffer from anxiety and don't deal with things like this very well. However on this occasion Charlotte has been a great help not only did she calm me down but was very understanding and reassuring And in my opinion she is a great attribute to your company. Thankyou Charlotte your a great human x”

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Posted 4 years ago

“Sasha was brilliant thanks for the help.”

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Posted 4 years ago

“I had the same experience as Daniel Thompson so I've used his feedback below: Scammers - Went through MoneySupermarket, they called straight after purchase, felt like they were looking for any details out of place to pounce and they did. They hadn't even started the insurance policy but I got charged £75 cancellation fee. I have to say I feel scammed and robbed. Do not use this company. Very rude and condescending on the phone. You then have to wait up to 30 days for them to return your money!!”

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Posted 4 years ago

“The most disappointing insurance company, rude staff. And very very expensive. I do not recommend.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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