U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, prompt service and very friendly. I would recommend to anyone. Thank you for very helpful service Mr Kim Tang”

Helpful Report

Posted 4 years ago

“If you value your sanity do not use this company - they are a total rip off. The quote looks very competitive, but then you have to pass their "Verification Process" where they "find" reasons that you have low score (utter BS!) and have to add an extra cost to your premium. Then to add insult to injury when you decide to cancel the policy you are hit with a £75.00 charge, even if you policy has not started!! This is completely unfair and a way of making money from thin air.”

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Posted 4 years ago

“The lady rachel i spoke to on the phone was most helpful.. cheerful lady ive ever spoke to over phone.... puts your worrys at ease and generally a nice person .. perfect employee 🤌”

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Posted 4 years ago

“The customer service is really good and helpful”

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Posted 4 years ago

“Provided cover then validated all checks. 2 days later was called and asked to validate again which they told me was procedure. They then said that I had to pay another £100 as it had changed. I said I wouldn’t pay more, to which they cancelled my policy leaving me stranded with 2 young children in the car. They knew I was parked up with 2 kids while taking the call. Absolutely disgraceful!”

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Posted 4 years ago

“The very worst insurance company i have ever came across.”

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Posted 4 years ago

“Five star all the way from start to finish.Very competitive price, excellent service, Knowledgeable, professional and helpful staff. Thank you”

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Posted 4 years ago

“Very helpful team and quick responsive”

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Posted 4 years ago

“Supposedly FCA authorised, but from my experience operate barely within their guidelines. Will give you a reasonable policy quote, take a £100 deposit and then find any reason they can to inflate your premium - mine started at 500 and 3nded up at 683 - so why not cancel? If you cancel, even within the 14 day 'cooling off' period you will lose your deposit, be liable for their 75£ exit fee plus a monthly fee of £15 per month for the remainder of the outstanding policy. Even once you have given them all your documentation, they will bombard you with threats of cancelling your policy in the first week unless you call their useless customer helpline (minimum of 25 minutes before you get through to a human). Once you have paid your deposit they have you by the short and curlies, with hindsight I should've lost the £100 rather than given business to these manipulating thieves. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Worst insurance broker in the entire uk would strongly recommend avoiding at all cost if I could give lower than 1 star then I would be of. I’ve been with u drive cover for two years the first issue is giving my false quote then if there’s an issue you get passed left right and centre like a football. Then there biggest scam is the CANCELLATION FEE if you are unlucky to join this false company then to leave rhet charge at least %60 of your yearly premium the worse of it is I complained but didn’t get a response from the complain department because it’s probably non existent.”

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Posted 4 years ago

“Absolute wankers now sending debt recovery letters everyday because they cancelled my policy for no reason on the 14th day, oh and keep calling tou saying the insurance premium has gone up every other day just to take money. Absolite scum the lot of them”

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Posted 4 years ago

“A lovely helpful man called Vince thank you so much for making everything so easy”

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Posted 4 years ago

“took the insurance out , never before did i have to keep on confirming my details. it was endless.. at every stage I was told nothing more to do then next dsy another email to say I NEED TO DO THIS otherwise it could be cancelled... in the end I cancelled”

Helpful Report

Posted 4 years ago

“Very friendly lady, very helpful. I'm so happy!”

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Posted 4 years ago

“Terrible experience, they make you call them back. Then say the cost has gone up, then charge you a cancellation fee! Complete cowboys! Avoid at all cost.”

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Posted 4 years ago

“Nothing to say”

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Posted 4 years ago

“Completely agree with the below. Offer you a quote. Make you pay a large deposit then say that the quote has increased, when you then try and cancel they charge you £75! Thieves!!”

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Posted 4 years ago

“This guys are great Amy was amazing today answered all my questions and gave fantastic service thank you”

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Posted 4 years ago

“Very Very poor and disgusting customer service. Charged £75 for cancellation after 2 days. And timescale or refund they say is 30 days. This day and age, means really 30 days to refund money. They are definitely unprofessional and use clients’s money.”

Helpful Report

Posted 4 years ago

“Complete Scam Artists and £75 worse off for the pleasure ! AVOID AT ALL COSTS If i could leave 0 stars i would - and wow i should of read the reviews, Took out a policy the day i purchased a car - all went through via go compare and as normal id expect to be insured from that point, No - after receiving a call to discuss the policy turns out i put the incorrect purchase date, after taking delivery of the car i chased for over 24 hours to be promised call backs just to confirm insurance was in place, now to my surprise I'm told i cant be insured and a new premium of nearly £2k per annum is all i can get, I asked to cancel and i'm charged £75 for the privilege, how can a company charge somone when no insurance was in place, rude and improper staff, a disgusting company to deal with DO NOT EVEN CONTEMPLATE APPROACHING, how can i be charged £75 to cancel something that isn't even in place, although i did receive an email saying thank you for cancelling your car insurance, COWBOYS at best !!”

Helpful Report

Posted 4 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews