U Drive Cover Reviews

Name: U Drive Cover
Address: U Drive Cover, Grosvenor House, 4/7 Station Road,, Sunbury Upon Thames
Rating: 3.47

3.5 Rating 2,188 Reviews

63 %

of reviewers recommend U Drive Cover

Company Reviews

Questions

Metrics

3.5

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07540534725

Location:

U Drive Cover, Grosvenor House, 4/7 Station Road,
Sunbury Upon Thames
TW16 6SB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company took money out from my account then sent an email stating that they would need to validate the policy before it is active I then decided not to proceed with this policy any longer called up for a refund was then told I would be charged even though the policy was not active yet spoke to a very rude lady on the phone who was shouting and swearing on the phone to me I asked to speak to a manager she refused and then subsequently cut the phone off on me horrible company horrible experience avoid by all means the worst insurance company I have ever dealt with. Completely annoyed”

Helpful Report

Posted 6 years ago

“gave a good quote from go compare took the money immediately but with no insurance inplace had to contact them that took 3 phone calls and 4 hours on hold (go try yourself) just for them to say couldn’t insure at the price and wanted extra £50 a month then charged me £75 to cancel. never had insurance or a policy in place as they are a insurance broker and not a insurance company so not sure why thay are taking money upfront now no contact still have my money. so will have to contact FCA”

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Posted 6 years ago

“Charlotte was amazing”

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Posted 6 years ago

“They take money and then increase your insurance. I do not recommend”

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Posted 6 years ago

“Customer service is really good & helpful! The price is it’s not bad !”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Good Insurance Price. The support was fantastic, polite customer service. Getting in contact was a wait. Overall i’m a satisfied customer 👍🏻”

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Posted 6 years ago

“Absolutely shocking service, tried charging me £268 to cancel my policy safe to say stay clear of these rip offs”

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Posted 6 years ago

“Shocking service, adviser was rude, wanted to cancel the policy I had after selling the vehicle, they wanted to charge me £267 safe to say I wouldnt recommend or use these to anybody😂👍”

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Posted 6 years ago

“Very bad customer service...No manner how to talk with customer..Seems like sitting down to snatch money from people...will never ever recommend...”

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Posted 6 years ago

“Terrible communication, breach of data protection regarding disclosing information about me to me. Hidden fees. A base insurance company if you never need to contact them. If you need to speak to them good luck!”

Helpful Report

Posted 6 years ago

“Stay away scammers They quote you a price than make some excuses with identity validation ect And put price up Once refused they charged me full cancellation fees which is £90 Don’t know how this scammers get away with it”

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Posted 6 years ago

“They will steal your money and do want to increase the price on you be carful remember they are a broker you are better going to the insurer directly whoever they use for your policy I’ve had the same experience as other customers I should of read the reviews before taking my cover out I paid in full want to cancel and they want to charge me over 50% of my policy this company is a straight rip off I’ve notified watchdog and the ombudsman about how they conduct business so be very aware there is no way on earth I’m letting this slide they try to find loopholes so they can just take your money I’ve been driving for over 20 years and I’ve never dealt with a company this bad.”

Helpful Report

Posted 6 years ago

“Awful communication, Failed promises for call backs, constant long wait times on hold. U DRIVE should be called USELESS. As a broker they’re hands are tied when it comes to important decisions regarding your policy, with insurers doing underhanded things and seemingly being allowed to do so at will. I will say Charlotte Howell was professional and really helpful.”

Helpful Report

Posted 6 years ago

“SCAM They miss sell insurance and hike up your insurance price after it has been bought. They need to be investigated by The FCA.”

Helpful Report

Posted 6 years ago

“This is a SCAM They MISS SELL Insurance, poor customer service and hike up cancellation fees. They MUST BE INVESTIGATED BY THE FCA.”

Helpful Report

Posted 6 years ago

“This company is a SCAM. You buy insurance online, they do not contact you untio 5 days adter the policy has been taken out. They take details from you and go to and fro to an underwriter and then hike your price up considerably by £300. When you tell them that Inuave been miss sold insurance they are very arrogant and say well cancellation fee is £150.00. Their website says £75.00. Now that I have requested a cancellation because they have hiked the price up they jeep prolonging my call and all I can hear is music for 20 minutes still waiting. This COMPANY needs to be avoided like the plague. I have also read other reviews that refunds can take 3 months to be paid back. I beg anyone who runs into this company and is left feeling distressed to COMPPLAIN to The FCA for bad customer service, not refunding your money and ridiculous cancellation fees AND most importantly MISS SELLING insurance.”

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Posted 6 years ago

“It’s a Scam! Even you sell your call or do changes they will ask you full amount to pay upfront, if not they pass debt to debt collector. They bunch of clowns!! They always send the bailiff after me!”

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Posted 6 years ago

“Told me I had one policy and ended up with another”

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Posted 6 years ago

“It’s a scam”

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Posted 6 years ago

U Drive Cover is rated 3.5 based on 2,188 reviews