UK Flooring Direct Reviews

Name: UK Flooring Direct
Address: UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ, Leicester
Rating: 2.95

3.0 Rating 227 Reviews

48 %

of reviewers recommend UK Flooring Direct

3.0

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About UK Flooring Direct:

UK Flooring Direct is one of the UK’s leading online flooring retailers offers amazing Sales & Volume Discounts - Save Up to 70% on RRP - Free Samples - Laminate £5.57m2 - Engineered £13.75m2 - Solid Wood £22.01.m2 - Vinyl £6.72m2 - Carpet £6.40m2 - UK Leading online supplier. UK Flooring Direct promises never to be beaten on price across their incredible range of beautiful, high-quality flooring.

Visit Website

Phone:

0845 263 6586

Email:

sales@ukflooringdirect.co.uk

Location:

UK Flooring Direct Ltd.Unit 2 Logix Road,Hinckley,LeicestershireLE10 3BQ
Leicester
LE10 3BQ

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UK Flooring Direct 1 star review on 30th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After doing a lot of research online and having several samples delivered we decided to purchase our new wooden flooring from UK Flooring Direct. In total we purchased approximately 70 square meters of flooring and underlay, spending a couple of thousand pounds in the process. This was a large order and delivery, but there have been many issues; Flooring was delivered damaged - it is unreasonable to be expected to check every pack of flooring while the delivery driver is with you, you've therefore got to mark this as unchecked. UK Flooring denied that the flooring came delivered damaged (even though I took this out of the packs and checked it myself!). I has to purchase more flooring as too many pieces came damaged. This delivery was agreed for a certain day and never arrived, when I chased this in the afternoon of the day it was due to be delivered I was told that it was coming (even though an annual leave day was used). I was then given different reasons why the delivery did not place, but this was all too late as I had already taken the annual leave day off work. They were able to get the flooring to me the next day, but this came and it was all damaged. Currently talking to the company but all they are prepared to do is to refund the price of the additional packs ordered or refund for these, nothing for the time and hassle they have caused. Customer Service is really poor and unhelpful. Thought the product was good quality but having had many pieces delivered damaged I would argue it isn't. As soon as you make an order you will continually get marketing e-mails from them which is really annoying, you have to unsubscribe straight away! Would not use again. 1 star due to all of the issues we've had and the poor customer service, would score lower but can't!”

Helpful Report

Posted 7 years ago

“Placed an order and paid promptly as was guaranteed a price match. On my first search I found my product cheaper by an online competitor, tried contacting uk flooring under there price match promise and got no response, instead i recieved numerous emails to leave a review. Àfter expressing my thoughts on a review I found an email in my junk folder to contact their customer service. Upon contacting them with a trail of my prior emails the respose was its too late. Not professoinal at all! Would not recommend due to the very poor after care sales.”

Helpful Report

Posted 7 years ago

“Most rubbish company came across.sales people are like from wolf of the wall street film. They just want to earn comission. Once they make you place order, thats it.Will not be bothered,if you want to loose your money,time and peace of mind go for it.Don't make any purchases from them.”

Helpful Report

Posted 7 years ago

“I deeply regret buying Rustic solid oak (lacquered) flooring from UK Flooring Direct. It looked nice, but it is very easily scratchable, it splinters and it develops significant dents like a very soft type of wood does when an object is dropped on it. In short, in my experience, it is not a hard wearing floor at all.”

Helpful Report

Posted 7 years ago

“Unacceptable Experience After installing their hard wood flooring several of the pieces changed colour after only 1 week. These were obviously not treated like the rest in order to prevent this happening and stood out like a sore thumb spoiling the look of my flooring. Customer Service were extremely rude and unhelpful with regards to compensation and ended up just ignoring my email shown below which was sent over 3 weeks ago now. I am not satisfied with the response as it does not address the issue of miscoloured product through degradation. The wood has not matured and planks were fitted by a professional and colour was matched correctly at time of installation. A formal response is required on the issue of degradation and to accept a faulty product or I shall take more formal action to seek redress.”

Helpful Report

Posted 8 years ago

“After installing their hard wood flooring several of the pieces changed colour after only 1 week. These were obviously not treated like the rest in order to prevent this happening and stood out like a sore thumb spoiling the look of my flooring. Customer Service were extremely rude and unhelpful with regards to compensation and ended up just ignoring my email shown below which was sent over 3 weeks ago now. I am not satisfied with the response as it does not address the issue of miscoloured product through degradation. The wood has not matured and planks were fitted by a professional and colour was matched correctly at time of installation. A formal response is required on the issue of degradation and to accept a faulty product or I shall take more formal action to seek redress.”

Helpful Report

Posted 8 years ago

“It was packed well and Quality is OK but customer service was poor I would not use this company again.”

Helpful Report

Posted 8 years ago

UK Flooring Direct is rated 3.0 based on 227 reviews