Thank you for sharing your experience. We're sorry to hear about the issue with your daughter's electric toothbrush. A member of our team has reached out to assist you further.
“We have only been using the toothbrush for a few days and on the whole it’s a good product. My wife and I share the toothbrush and she much prefers the oral B unit it replaced. At the moment I do also but will keep on going to see how it works out. My thoughts are that maybe the toothbrush part itself could be a more rubberised material as the hard plastic vibrates on my teach when moving around the mouth. The simple lower setting is therefore the best to avoid this as the 2 higher settings I find a bit too much. One other point is that the brush starts automatically on the higher setting which I think is not the best as you have to go down to the lower setting quickly to avoid disconnecting… starting on the lower setting would make more sense to me. Lastly a pack of 3 toothbrush heads looks expensive.”
Thank you for your review! It's great to hear that you're finding the toothbrush generally good. Regarding the vibrating sensation, you might find it more comfortable to use the lower setting to avoid any discomfort. As for the automatic start on the higher setting, starting on the lower setting might indeed be more convenient. We appreciate your feedback and will consider these points for future improvements. As for the cost of the toothbrush heads, we understand your concern and will take it into account. If you have any further questions or suggestions, please feel free to reach out to us.
“I have used an electric toothbrush for years and have just started using the Spotlight toothbrush and the brush tickles my gum and makes it very uncomfortable to use”
Thank you for your review. It can definitely take time to get used to the sensation as it can feel powerful at the beginning but this always eases with use. The Sonic is designed specifically for those with sensitive gums and teeth so should cause no pain when being used!
“I absolutely love Spotlight Oral Care and their product range. I have bought numerous products on numerous occasions because they're good value and I've found everything I've purchased has done what it says it's going to do. I love everything so much, I make sure I don't run out as I wouldn't want to use alternative oral care products now.”
Thank you for your kind words and recommendation! We're thrilled to hear that you're enjoying our toothbrush and that you had a positive experience with our customer service. If you ever need further assistance, don't hesitate to reach out.
Thank you so much for your review! We truly appreciate your support and are thrilled to hear that you are enjoying our products. We look forward to serving you again in the future!
“Love this range and have been using for some time now. Because I have very small gaps between my teeth I have found the children's dental floss ideal. The whitening range is really effective without being harsh.”
Thank you for your positive feedback! We're thrilled to hear that you've been enjoying our range, especially our children's dental floss and whitening products. We appreciate your support!
“So far, so good. Teeth seem very clean and perhaps a little whiter already... Only thing I am struggling with is the very tickly feeling. Almost too much to bear at first, but hoping I get used to it.”
Thank you for sharing your feedback, Saskia! We're delighted to hear that you're experiencing cleaner and possibly whiter teeth. We understand the ticklish sensation may take some getting used to, but we hope it subsides with continued use. Your satisfaction is important to us, and we're here to support you on your oral care journey. Thank you for choosing Spotlight Oral Care!"
Thank you for your positive feedback! We're delighted to hear that you're enjoying your water flosser. We appreciate your support and hope it continues to meet your expectations.
Thank you so much for your kind words! We're delighted to hear that you're loving your new toothbrush and that it's exceeding your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Happy brushing!
“Can't fault the service I received for my new toothbrush. I ordered last Thursday & received my parcel on Saturday & was kept informed regularly on status of my parcel. Very happy with my purchase. Would not hesitate to use your company again.”
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our service and that you're happy with your new toothbrush. We truly appreciate your support and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out.
Thank you for your positive review! We're glad to hear that you're enjoying the product and finding it effective for keeping your teeth clean. If you have any questions or need further assistance, please don't hesitate to reach out.
“My first ever electric toothbrush at the age of 66. I felt a bit like Bob Dylan,expecting my old manual toothbrush to shout "Judas!" Works great and good value compared to the opposition”
Thank you for sharing your experience! We're delighted to hear that your first electric toothbrush is working well for you and that you're enjoying the transition. If you ever need further assistance or have any questions, feel free to reach out. Happy brushing!
“Water flosser is great. Easy to use. Delivery was prompt and well packaged. Have bought toothbrush from here previously. Both great pieces of kit, since hard now to get to dentist. Have ordereded pro toothbrush and some toothpaste just waiting for delivery. Recommend this site for your oral care needs.”
Thank you for your positive feedback! We're delighted to hear that you're enjoying our water flosser and toothbrush. We strive to provide prompt delivery and quality products to meet your oral care needs. We appreciate your recommendation and look forward to serving you again soon!
“The electric toothbrushes are great, I've had mine about 2 years and it's the best toothbrush I've had.
My main complaint is it's difficult to take the heads off the toothbrush without accidentally snapping them. In the 2 years I've had about 6 replacements of which 3 I ended up accidentally snapping while taking them off the brush. If they are designed never to be taken off, this would make sense, but to fit the toothbrush in the travel case you need to take the head off.
Updated as they very kindly offered to send me some new replacement heads!”
Thank you for your feedback and for being a loyal customer. We appreciate your kind words about our electric toothbrushes. We're sorry to hear about the difficulty you've experienced with removing the heads. We'll definitely take your feedback into consideration as we continue to improve our products. A member of our team has reached out to you now!
“I love my new toothbrush. It's so easy to use, focuses on one quadrant of my mouth at a time & a red light shows if I apply too much pressure on it. Unlike other toothbrushes the brush is easy to put on & remove. Great customer service also.”
Thank you so much for your kind words! We're thrilled to hear that you love your new toothbrush and that it's making your oral care routine easier. We're always here to provide great customer service whenever you need it. Happy brushing! 😊🦷
