Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.80

2.8 Rating 496 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 496 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“was pretty much stolen from, bought a 230 dollar giftcard- was charged for an order that never went through and they haven’t refunded me yet for taking my money”

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Posted 2 years ago

“Jett at the N. Charleston Ulta on Dorchester Road helped me out today. She did a wonderful job and was so helpful to me. I really appreciated her help. As we get older it is harder to find make up that does not look bad and she was very helpful in finding me a great shade and good price point too. Thank you Jett!! Robin”

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Posted 2 years ago

“Heather at the Pasadena location for MAC is amazing. She show me a demo of how to apply my makeup for my bday, she was extremely personable and had great customer service. We need more representatives around like Heather! Thanks for all you do Heather!”

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Posted 2 years ago

“I have been seeing Jamie at the Dover, DE Ulta salon for almost a year now. Jamie knows exactly what I want when it comes to coloring and styling my hair. I have never had one bad experience since day one. Also, I find the customer service to be very helpful at checkout and also throughout the store. Thank you, Jamie.”

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Posted 2 years ago

“I went to ultra in Palmdale, n the employees keep following me around asking me if I need help, i said no, i ask a manager why are you’re employee’s keep following me? What’s the problem? She said oh they do that to everyone, well it makes me feel a certain way.”

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Posted 2 years ago

“I paid way too much money for the beautician to not do what I wanted. She did what she wanted. I sat there for five hours only to come out with orange hair instead of frosty blonde. I paid way too much money and every time I look in the mirror I want to cry now.”

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Posted 2 years ago

“I am a diamond member who loves ❤️ shopping @ Ulta . I use a wonderful master stylist & Every year spend almost daily on beauty steals. I placed an order on 3/15/24 of hairspray I needed soon & today is 4/4/24 & just received?? I asked in the app to please consider sending the me a coupon..making it available @ my local store ..my replies were ignored just responding sorry for late will reship?? Come on Ulta do better ..it's not the product it was corporate who could have just sent to my local store & picked up ..would've saved DAYS!! IT was already paid for ... Really Ulta??”

Helpful Report

Posted 2 years ago

“I went to my account and tried to placed an order probably a month ago, keep in mind I have always do online ordering due to me living far away from an actual store, well I couldn't, tried to explain the representative on the phone that that was really odd since I have at least 30 orders delivered to my adrees on the past, well long story short I couldn't placed my order,and just came back to check on my dollars rewards to be expired!! When do they start with that!!!?? I will promise I won't be buying anything else from ulta, bad service and the rewards now expired, awful.”

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Posted 2 years ago

“I previously reviewed this card, but it got even worse. After i paid the late fees i was illegally charged on a paid off and closed card, i asked the CSA to assure me that i would never be charged another thing or hear from Ulta ever again. She said i wouldn't. I came back from a trip and i had a letter from Ulta that had charged me $2 in integer and a late fee on top of it. I've never had a worse experience with a company or a card in my life. It's exploitation, there's no other word for it.”

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Posted 2 years ago

“My daughter and I got our hair cuts done a few weeks ago by Libby and Jessica. I cant tell you enough how welcomed we felt. The customer service was through the roof. They educated us on our hair care routines and we both are extremely please with how our hair turned out. We will definitely be returning. Jessica and Libby are amazing.”

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Posted 2 years ago

“Ali was very helpful, attentive and knowledgeable when helping me pick out a new foundation today! I would recommend seeing her for any makeup advice”

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Posted 2 years ago

“The beauty salon just cancel’s appointments with out notifying the customer. If the stylist is out or is no longer working at their company. So if I wouldn’t have looked to see when my next appointment is, I would have showed up to these appointments. I am furious, horrible customer service.”

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Posted 2 years ago

“Run, wrong cut, wrong color!!!! Never Again, and I had a senior stylist!”

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Posted 2 years ago

“PAID $27 to get eyebrows waxed. Face was burned by the wax. I have had MANY wax treatment and have never had this happen. Horrible experience doubt I will be back.”

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Posted 2 years ago

“I always go to Ulta at old saybrook and Mary she is so professional and always nice I never go to other to do my hair because she is the best she really know how to make you pretty and she always so happy to ask question .. I love her and she’s really perfect hairstylist..I wish she won’t leave in old saybrook she’s amazing and the best! ❤️😊❤️😊”

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Posted 2 years ago

“Horrible customer service!”

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Posted 2 years ago

“Horrible CS via email phone and chat”

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Posted 2 years ago

“I ordered one item for pickup. I go into the store and there's three people working but they're so busy on their phones and tipping out the hair people that they can't find someone to come to the pickup window for an order I already ordered online to save time being in the store. This is why I'll always shop at Sephora. I never have a problem getting someone to help me there!!”

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Posted 2 years ago

“I bought online and forgot to add gift set. I talked to ulta and they would not add it. Bad customer service for something that is free”

Ulta Beauty 1 star review on 7th March 2024

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Posted 2 years ago

“MY ORDER WAS DELIVERED BY FED EX WITH A PHOTO. HOWEVER IT WAS NOT AT MY DOOR WHEN I GOT HOME LATER THE PACKAGE WAS NOT THERE, I LIVE IN APARTMENT AND REALLY DO NOT KNOW MY NEIGHBORS. CUSTOMER SERVICE DID NOTHING TO HELP OR OFFER TO RESEND WITH ANOTHER CARRIER INSTEAD OF LEAVING ON MY DOORSTEP. I LIVE IN MICHIGAN. SO BEWARE”

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Posted 2 years ago

Ulta Beauty is rated 2.8 based on 496 reviews