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Ultimo Electronics Limited Reviews

3.1 Rating 117 Reviews

55 %

of reviewers recommend Ultimo Electronics Limited

Company Reviews

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Phone:

01508500242

Email:

info@ultimoelectronics.co.uk

Location:

Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk,
Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk
Norwich
NR6 6AQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no problems”

Posted 2 years ago

“Would have given 5 Stars instead of 4. iPads not use because they are Xmas presents for grand children so 4 for now and definitely 5 once they have been used. Ipads were in excellent condition, I could not tell they were not new. Very competitive price. Delivery was quick and free. Packaging was very good. One year warrantee is an excellent offer on a used item.”

Posted 2 years ago

“Not tried yet”

Posted 2 years ago

“initially pleased with our purchase, they do appear to want to charge more often than our old phones, but I might be expecting too much it is early days yet and I may not be using it correctly”

Posted 2 years ago

“Battery life is not good.”

Posted 1 year ago

“iPad not fully useable, the screen has clearly been replaced and badly!”

Posted 1 year ago

“Bought an apple watch and it was all scratched on the screen, not major scratches but there were scratches and I paid for prestine condition so was quite gutted about it.”

Posted 1 year ago

Hi Jack, Thank you for your review. I'm sorry to hear that you weren't happy with the condition of your Apple Watch. We don't offer pristine condition on our website, but we do offer very good condition, which I can see that you purchased. On a very good condition device, you may see some minor scratches but you should only be able to see these at close range. For more information about our refurbished grades please see our blog: https://ultimoelectronics.co.uk/what-is-refurbished-grade-a-b-and-c/ If you would like to speak to customer services about this, please don't hesitate to email us at websales@ultimoelectronics.co.uk or call us on 01508 500 242 between 10am-4pm. Best wishes, Emily

Posted 1 year ago

“More scratched than expected and was very dirty”

Posted 2 years ago

“I pad was in great condition, was a little annoyed that it can’t update past 10.3.3 It says on the spec it can go from 6-15. Very misleading, my daughter wasn’t too happy when we found that out.”

Posted 2 years ago

“I ordered a phone from ultimo and although the phone was in lovely condition it took 8 days to arrive, I had to send an email asking where my phone was. I ordered this on my credit card I barely use for extra security. Since then my card has been accessed fraudulently and within 2 days lots of transactions made, fortunately I got a text alert and I immediately froze my card and reported the fraud. I'm not pointing fingers but as I said I barely use this card and it was the first transaction in many months.”

Posted 3 years ago

“Ordered an ultimate accessory bundle with a phone and it arrived missing the headphones. Contacted someone in customer services, was told replacement headphones would be dispatched immediately. Still haven’t received them 3 weeks on. Not good.”

Posted 3 years ago

“I wish there was a NO stars option. They didn’t dispatch my order at all and when I asked for a refund they Miraculously magic’d one up. It was scratched to bits. Looked like they’d fished it out of a skip. Grudgingly refunded me on return but now ignoring my requests for the promised £25 apology and my postage costs. Complete scammers. AVOID.”

Posted 8 months ago

“Bought Iphone X 256 GB describer as good condition but got phone that doesn`t turn on.Phone charging and hard reset doesn`t work. Don`t buy from this company.Scammers”

Posted 8 months ago

“I would steer clear of this company. They supplied a ‘refurbished’ iphone which had a broken volume button and which, according to Apple, had a hardware problem. Both of these issues would have been present and would have been apparent if the phone had genuinely been refurbished. I sent the phone back to Ultimo who returned the phone with the same faults. I returned again, asking for a replacement, but they have refunded instead, bizarrely, deducting the postage, which I paid, from the total sum and which Ultimo had agreed to refund. My experience suggests that Ultimo does not check these phones before supplying, let alone refurbish them, but supplies phones ‘as is’ You would do better to buy a cheaper used phone from ebay.”

Posted 9 months ago

“Bought an iPad which has been on charge for an hour and a half but won't turn on”

Posted 1 year ago

“Avoid this company at all costs (literally). I ordered an iPad Pro 2018 12.9" refurbished model at the beginning of November. It is now a month later and I will have to return the device back to Ultimo Electronics for the THIRD time because it is faulty. I have been trying to start a graphic design business for a little while now, so I ordered an refurbished iPad from UE and even paid extra for it to be installed with a new battery, along with an additional year of warranty. I received the device and, before I even completed the setup steps, I noticed a solid, blue line of pixels running the width of the screen that occasionally flickered. This is an unacceptable fault for a device that costs as much as this one did, and (obviously) even more so for graphic design purposes. I thought 'oh well, these things do happen' and sent it back. About two weeks later I received the "repaired" device. This time I completed the setup steps but, yet again, the screen fault re-appeared in the exact same spot. Evidently, nothing had been done to actually repair the device at all. Annoyed, I sent it back a 2nd time. I finally received it after another two weeks and just tried it out today...only to find that it has the exact same fault as the previous models had. Instead of continuing on this perpetual cycle of posting it back to them, only for them to send it back without doing anything, I have demanded a full refund. Their Customer Service team is also very unhelpful, especially after having spent a lot of money on one of their products. I was left in the dark for nearly the entire time that I had waited for this device to be shipped to me. I also enquired as to how it could be proved that the device had actually been fitted with a new battery, which was ignored completely. I have lost a month of potential business thanks the complete incompetency of Ultimo Electronics. Do not use this company. They don't care about you.”

Posted 1 year ago

“AVOID-10 Days later Still waiting 😡🤬AVOID 1 star is too generous. 10 Days later Still waiting for products to turn up and no sign of it , if you email you get replies of postal strike which is NOT true as strikes are not occurring for whole 2 weeks . Then some one calls to change the product as they have not available in stock , so that was blatant lie to begin with the excuse of 10 postal strike for 10 days. Spent nearly £600 pound and got nothing yet 😡🤬”

Posted 1 year ago

“Absolutely shocking service, I ordered a very good condition Apple Watch and when I received it from them it looked like it been dragged across a concrete floor for half a mile. When I sent it back they then said it was linked to my iCloud account but I never even turned the watch on. Was a gift and ended up ruining a birthday. Taken 2 weeks to sort out and still haven’t had a replacement. I’d your looking for a good quick service don’t bother with theses guys”

Posted 1 year ago

“This experience has made me only go for websites to order from that i’m 100% familiar with. Ordered an ipad on sunday - Got told my order was only gonna take 3-5 days, which is fair enough. Today has been 5 days since i have ordered and I still haven’t even received a shipment email which has had me very concerned all day and i’ve been ever so worried that it’s a scam which I CANNOT afford with the circumstances I am in right now. Completely understand if it can take longer than 5 days, but please just put that on your website instead of having every single one of your customers on edge at the fact they haven’t received an order with the time range they had been given. Smh.”

Posted 1 year ago

“Shocking customer service! I ordered a phone last week. I received an email telling me it would be 3-5 working days and I should have an email giving me tracking details etc from Royal Mail. No such email has ever arrived and it is almost a week to the day I ordered the phone. I emailed customer services on Friday and had no reply, I’ve emailed again tonight. I’ve asked for a refund, the least they could do is email customers back.”

Posted 1 year ago

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Ultimo Electronics Limited is rated 3.1 based on 117 reviews