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Ultimo Electronics Limited Reviews

3.1 Rating 117 Reviews

55 %

of reviewers recommend Ultimo Electronics Limited

Company Reviews

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Phone:

01508500242

Email:

info@ultimoelectronics.co.uk

Location:

Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk,
Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk
Norwich
NR6 6AQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS Bought an iPhone 7 for my son recieved it and tried to turn it on and nothing tried to charge it still nothing contacted company who asked for me to send it back which I did the next day in the original packaging then received an email saying that it was accidental damage and was not covered by there warranty joke of a company now down the price of the phone and a heartbroken son how can a company treat people this way absolutely disgusting AVOID AT ALL COSTS”

Posted 1 year ago

“Disgrace of a company. Clearly don’t understand what gdpr is. I was told by Sharon if you have a product delivered to another address then a third party (not the account holder or payment maker) can communicate with them and have alternative products sent exchanged etc with out any consent. (Keep in mind the email addresses where different and nobody pretended to be me) Ordered a phone a phone on 15th was told the product was shipped out. Then got told they didn’t have the product so they would send a cheaper version with less storage. Got this phone which was incorrect and broken, then had it returned to then be told that its 4 weeks for the actual thing I ordered and they have been making all kinds of deals. Never heard of such a thing will be reporting further”

Posted 1 year ago

“Absolutely appalling service. The staff are rude, unhelpful and inefficient. I purchased an iPhone 6s. The order stated it would arrive within 5-7 days. By day 9, not only had I not received the item, I had not received shipping details. I had to chase this and they sent the item but no apology was given. On arrival, the phone battery was dead. I charged this and 0-100% charge took just over 20 mins which is far too quick. The battery went back to zero in a similar time. I returned this for repair as it quite clearly needed a new battery. This demonstrates they either do not test items before sale, or knowingly sell faulty items, contrary to the Consumer Rights Act 2015. Despite the phone being returned by tracked postage, I had no notification to say they had received it, despite Royal Mail showing it had been delivered. They have no apology, rather many excuses about how it takes them a week to figure out what the problem item is. They then said there was no order number on it which was a lie as it was in the box with the device and printed on the return label. I pointed out how poor their service was. I received a prompt reply from a seemingly entitled individual stating “I don’t have to put up with you speaking to me in such a rude manner”. Clearly they do not know what speaking is, as I had only emailed them, and it simply stated facts about how I had chased them at every stage, evidencing their poor service. I was then told it was being processed for refund despite a repair being requested. I eventually receive a phone back stating it had a new battery. They had exchanged the phone for one in worse condition and the battery health, an iPhone menu, stated 83%. I emailed them AGAIN! I was told to charge it continuously for 48 hours, which is dangerous and I had made it clear I wanted a refund. This showed how they cannot or choose not to read emails. I have now sent the item back and will not use them again as it seems like a business model selling faulty items at a price you expect to pay for functioning items, as advertised. I dare say I will have to chase them for a refund based on experience so far. Do not use this company. Avoid at all costs and they only get 1 star as that is the lowest you can give. APPALLING.”

Posted 1 year ago

“I purchased an Apple Watch through Wowcher who then provide you with a voucher for the watch from this company. I received a faulty watch which wouldn’t charge properly. After contacting this company to sort things out I sent the watch back to them and they agreed to send me a replacement. The new watch arrived which was the incorrect product (it was a smaller sized Apple Watch to what I had paid for they sent me a 38mm watch - the product I paid for was 42mm) I then contacted them again to explain this and sent it back and they assured me they would send out the correct replacement. But yet again they have failed to send me the correct watch and have sent me the smaller size for the second time. I also had to chase them numerous times to send me a further replacement upon sending the watch back. I then called their customer service line and spoke to a very unhelpful employee who told me this is a common error that happens with many customers and said she would escalate this to her manager who would call me back. I am still yet to receive a call back and am incredibly frustrated with their lack of basic skills. I purchased this watch in May and 3 months later I am without the item I paid for it’s an absolute joke. I would advise everyone to steer clear.”

Posted 1 year ago

“ordered iphone 7 rose gold 128gb. Received iphone 7 sliver 32gb. I returned straight away advising I needed to purchase correct phone from elsewhere as you advised would take 7 days to process return and a further upto 7 days for correct 1 to be sent. I did everything correctly and was your company that provided misleading phone as the box said 128gb and staff member confirmed that. The storage in the phone was 100% 32gb!!! I have tried on numerous occassions to chase the refund and as of today 26/8 to no avail.Customer service is a non entity I am afraid.purchase, return and refund have been extremely hard work. REFUND not received.”

Posted 1 year ago

“Placed an order, no email receipt no way to track order no way to log into website. Emailed and phoned them still the only record I have of sale is the screen grabs I took when purchasing and my credit card bill. Person on phone pretty much laughed at me when I voiced my concerns. Very unprofessional and unhelpful.”

Posted 1 year ago

“I bought an iphone 11 pro a month ago with 1 year of warranty. I damaged it and the warranty should cover, just after the damage they told me they are not able to fix it because it's my fault, so what's the sense of the warranty??? So just after sending a complaint they sent me a document about this fake warranty that doesn't cover anything, but on the website when you buy it says ' Yes! Your warranty period starts from the date of purchase and will be in place for 12 months. During this period we will repair your item, if a repair is not possible we will replace the product for you.' and plus after the order they don't sand you any confirmation of warranty or documentation. They lie on the website and after the purchase, after my complain, they told me that warranty don't cover any personal damage. This is a big lie on your website and you don't even explain after purchase about your fake warranty.”

Posted 1 year ago

“Avoid. Avoid. Avoid! Where do I start with this?! So, I bought a GPS/Cellular watch for my wife just over a year ago. Guess I should have seen the warning signs when having bought it, I was then told a few days later (and now too late to sort anything else out) that it wasn’t actually available! After some more time, I was told that they did in fact have one left which was a relief. Anyway, the non-apple charger that came with it broke quickly. No big deal, they are not too expensive, so bought her another. Fast forward a few months and the watch isn’t charging properly. I put it down to the charger again, and bought another, and it works again…intermittently. Still under a year now, more problems occur, so I buy her another charger, which works initially. So, now literally just over a year since purchase, and she gets the dreaded red lightning bolt, and it won’t charge at all. I telephone and am told by Shannon that I am beyond the years warranty. I explain that the problems actually happened within a year, and it is clearly a battery problem and I would have reported earlier but thought it was a charger problem. No help offered. Very angry now, I write to them asking them to take a look at it, but they refuse. I am told by Bethany on email that if it was within the year’s warranty, they would have replaced the device. This is simply not a true statement in this case, where there is and has been clearly a problem with the battery since an early stage, since Shannon had already said that the warranty on the battery was only 60 days, and if it was a battery problem they wouldn’t have fixed it after 60 days. This was not clear to me at purchase, and I find it incredible that a battery problem that is present just 61 days after purchase means that I am not entitled to any help, compensation or redress. £130 for 60 days use is just appalling, and so is the customer service (the numerous responses by Bethany were rude and gratuitous)! Avoid this company and go with a more reputable one!!”

Posted 1 year ago

“Order a phone on 04/04/2022 still don’t have a clue where it is! Spoken to complete idiots who don’t know what they are doing. When I asked for a mangers contact number I was told “they don’t have one” WHAT!! STAY AWAY FROM THESE IDOITS!!”

Posted 2 years ago

“NEVA ORDER AGAIN… ORDERED IPHONE 6 PLUS ON 5th March 22’ RECEIVED ORDER ON 7th April 22’ AFTER WRONG MOBILE SENT OUT IN FIRST PLACE!!? Hi there, Thank you for your email. My apologies however I can confirm that I am still chasing this with the team. With this being said, I can confirm that I have not only escalated this, but have also flagged it as priority to ensure that it is seen to as quickly as possible. My apologies for the inconvenience this has caused as it was not our intention. Kind Regards, Rohan Customer Service Agent”

Posted 2 years ago

“Thanks! Your review counts. You reviewed Ultimo Electronics Your review is pending—it may take up to 2 hours to appear on Trustpilot. Learn more CB Cara Baxter 0 review GB Just now Bought an iPhone xr for a Christmas… Bought an iPhone xr for a Christmas present for my son. It didn't work antenna was broken. Got told I'd get a replacement as usually if fixed it goes again. They didn't they claimed to have fixed it and it was still broken. I have a disability which results restricted mobility in my legs and rarely leave the house. I have fallen out of my car going to post and I've cracked the back screen slightly no affect to the workings of the phone as I've come home checked and rang the company. I've now been told nothing they can do. I could understand if I'd of completely broken the phone but its a small crack with no affect to the phone. I got insulted by saying if I bought a new car and crashed it then it wouldn't be replaced. I wouldn't buy a car that wouldn't drive away. The phone only works of WiFi will not accept a sim card due to the fault which is unrepairable. I will be contacting the 4 managing directors as I've been told there isn't anyone above the supervisor. I bought a phone that didn't work it shouldn't of even been sold to me.”

Posted 2 years ago

“Goods are faulty every time,pretty sure will happen until my warranty runs out.”

Posted 2 years ago

“Absolutely disgraceful company, ordered a phone didn’t arrive in 3-5 working days, they admitted they did not have it in stock after this time frame and could not tell me when it would be dispatched, after reading other reviews of people waiting weeks for a phone to arrive - I cancelled it, only for them to then try and give me a different colour phone that I refused and was delivered a week later (which I refused delivery) I have sent numerous emails only for them to lie to you until you provide evidence(I.e. tracking number, past emails etc) apparently it takes 7 working days to “process” a phone that was unopened and never in my possession and then a further 5 working days for a refund, I am still waiting. They keep hold of your money for as long as possible, this is for an order I cancelled and never took delivery of. I’m not sure how companies can get away with what they do in this day and age. AVOID”

Posted 2 years ago

“Charlatans - never refund as promised but my case is being handled by TS who are back in the office tommrow cannot wait to ge this ball rolling and to get my money plus more back through a court of law - I have transcripts and emails with promises never came of anything - there is a lot of us wanting justice we will get it !”

Posted 2 years ago

“Avoid this company. Failed to deliver the Apple Watch I ordered in time for Christmas. When it did arrive they sent the wrong item. I have had several calls with customer service and lots of false promises. Save yourself trouble, and order elsewhere.”

Posted 2 years ago

“After first denying me the right to return a faulty iPad, they relented and I sent it back using their packaging. Royal Mail managed to damage it in the post, so they denied me a replacement or refund. I then bought a second one (how stupid was I?) and when it arrived it would not work with the apps I needed. Again I sent it back. Now they’re saying they have no record of its return. I’m £300 out of pocket to these tricksters. AVOID AT ALL COSTS!!!!!”

Posted 2 years ago

“Never delivered in time for Xmas , no intention of delivering for a disabled child . This company is a rag they will lie to your face , I’m also pregnant I will hold the whole company responsible if anything happens to me over the stress and upset this has caused I am devastated my daughter HAS NOTHING TO OPEN on Xmas day - be ready for a fight in 2022 as I’m going to take this to every single possible way to get my money back and compensation to my daughter who will have an already difficult Xmas after I lost my job in the pandemic - there’s a special place in hell for scam artists like this company - it’s coming !”

Posted 2 years ago

“There is a scratch on the screen”

Posted 2 years ago

“Item was different of what they advertised….. avoid”

Posted 2 years ago

“I honestly don’t know where to start. We purchased a refurbished IPhone 6 from this company, after reading such amazing reviews and refund guarantee. The phone arrived broken, it didn’t turn on or doing anything at all. We posted it back for a return, to then be told we sent back A DIFFERENT PHONE!!! I am absolutely disgusted with the customer service, they are rude and very unhelpful. I cannot believe an elderly lady is being taken advantage of here! Do not buy from this company, they will literally scam you, keep the phone after return and then keep your money. Absolutely disgusting”

Posted 2 years ago

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Ultimo Electronics Limited is rated 3.1 based on 117 reviews