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Ultimo Electronics Limited Reviews

3.1 Rating 117 Reviews

55 %

of reviewers recommend Ultimo Electronics Limited

Company Reviews

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Phone:

01508500242

Email:

info@ultimoelectronics.co.uk

Location:

Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk,
Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk
Norwich
NR6 6AQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods are faulty every time,pretty sure will happen until my warranty runs out.”

Posted 2 years ago

“Absolutely disgraceful company, ordered a phone didn’t arrive in 3-5 working days, they admitted they did not have it in stock after this time frame and could not tell me when it would be dispatched, after reading other reviews of people waiting weeks for a phone to arrive - I cancelled it, only for them to then try and give me a different colour phone that I refused and was delivered a week later (which I refused delivery) I have sent numerous emails only for them to lie to you until you provide evidence(I.e. tracking number, past emails etc) apparently it takes 7 working days to “process” a phone that was unopened and never in my possession and then a further 5 working days for a refund, I am still waiting. They keep hold of your money for as long as possible, this is for an order I cancelled and never took delivery of. I’m not sure how companies can get away with what they do in this day and age. AVOID”

Posted 2 years ago

“Charlatans - never refund as promised but my case is being handled by TS who are back in the office tommrow cannot wait to ge this ball rolling and to get my money plus more back through a court of law - I have transcripts and emails with promises never came of anything - there is a lot of us wanting justice we will get it !”

Posted 2 years ago

“Avoid this company. Failed to deliver the Apple Watch I ordered in time for Christmas. When it did arrive they sent the wrong item. I have had several calls with customer service and lots of false promises. Save yourself trouble, and order elsewhere.”

Posted 2 years ago

“After first denying me the right to return a faulty iPad, they relented and I sent it back using their packaging. Royal Mail managed to damage it in the post, so they denied me a replacement or refund. I then bought a second one (how stupid was I?) and when it arrived it would not work with the apps I needed. Again I sent it back. Now they’re saying they have no record of its return. I’m £300 out of pocket to these tricksters. AVOID AT ALL COSTS!!!!!”

Posted 2 years ago

“Never delivered in time for Xmas , no intention of delivering for a disabled child . This company is a rag they will lie to your face , I’m also pregnant I will hold the whole company responsible if anything happens to me over the stress and upset this has caused I am devastated my daughter HAS NOTHING TO OPEN on Xmas day - be ready for a fight in 2022 as I’m going to take this to every single possible way to get my money back and compensation to my daughter who will have an already difficult Xmas after I lost my job in the pandemic - there’s a special place in hell for scam artists like this company - it’s coming !”

Posted 2 years ago

“There is a scratch on the screen”

Posted 2 years ago

“Item was different of what they advertised….. avoid”

Posted 2 years ago

“I honestly don’t know where to start. We purchased a refurbished IPhone 6 from this company, after reading such amazing reviews and refund guarantee. The phone arrived broken, it didn’t turn on or doing anything at all. We posted it back for a return, to then be told we sent back A DIFFERENT PHONE!!! I am absolutely disgusted with the customer service, they are rude and very unhelpful. I cannot believe an elderly lady is being taken advantage of here! Do not buy from this company, they will literally scam you, keep the phone after return and then keep your money. Absolutely disgusting”

Posted 2 years ago

“DO not use this company ! Bought an iwatch and then cancelled my order in the same day Spoke to a member of their team who said that was ok and they would refund my car Week later no refund . Called them to be told my product iwatch had been posted and delivered. So I have no watch and am out of pocket by £130 ! Reported to trading standards do not use this company !!!!”

Posted 2 years ago

“i wish I had read these reviews before I ordered an ipad from them. It was advertised as in excellent condition and arrived chipped,dead and with no charger cable. It was returned to them the same day and although they keep saying the refund is being processed I am still waiting over a week later to see any evidence of it. Shoddy goods and shoddier service”

Posted 2 years ago

“Paid £99.99 for iPhone, it arrived minus sim card holder, phone not very clean, returned item and was offered a FULL REFUND, still waiting. Email stated money back in 7 working days, obviously not earth days, Martian maybe. No bargain here just hassle and lies.”

Posted 2 years ago

“Avoid this company like the plague! Paid via Wowcher for an iPad. Paid Ultimo Electronics directly for 48 hours delivery. Days go by and no iPad (which was brought for my little girls birthday). I contact Ultimo and speak to a manager called Rowan, who says it’s not even been shipped! He tells me he will cancel my order and start a refund process. He calls me back a few hours later and states he has done this. I then email and WhatsApp to check this, as reading previous reviews on the company, other customers state that Ultimo like to tell them lots of different things. Well, Rowan tells me I will get my refund in 3-5 days. I also asked their representative via WhatsApp. They confirm my refund will be in my bank by Friday 1st October 2021. It’s not there! I ring Rowan who tells me that it will be in my bank account by close of play today at 6:30pm. I ask him to ring me at 6-6:15pm to confirm refund has been put in my account. He agrees. Around an hour later, he emails me to say it’s been shipped, despite telling me days before it hadn’t been shipped and the earlier telephone call that it hadn’t been shipped. I was then left to ring Rowan again, who backtracked on what he said. Whilst on the phone, we went through the email with proof the company’s WhatsApp representative have stated which is I would receive my refund today. Rowan then makes 110 excuses and backtracks again! On Monday I stated in a phonecall to Rowan that the customer complaints online about the company had me worried, to which Rowan stated that it was companies with the same name in different countries! When I brought it up again today and stated lots of customers have had the same issue as I have had, he refused to discuss it. Currently waiting on Rowan manager “Robert Carter” to contact me but I won’t hold my breath. Will add that Rowan told me originally on Monday in a phone call the company has NO CEO! Yet when stated today in a phone call that Companies House state different, he then tells me the CEO’s name is “Josh Hanning”, when in fact it is Joshua Hannan. The other CEO’s and company directors are Connor Flint,Nicola Daniel’s and Lawrence Caley. Mr Hannan and Mr Flint can be contacted at Unit B, Vulcan Road North, Norwich, Norfolk? NR6 6AQ. Ms Daniels can be contacted at 32 Grassmere away, Waterlooville, PO7 8RT. Mr Caley can be contacted at 12 Tubgate Cresent, Norwich, NR4 6UZ. All this information including addresses can be found on the Companies House website.”

Posted 2 years ago

“Worst company I have ever come across, sent me the wrong item and when promised a refund on return have repeatedly lied about when my refund is coming… it’s still not here! Absolute disgrace of a company please please please everyone do not use this company!”

Posted 2 years ago

“Update from previous review. Received a call back from the company and was offered £15 to take the review down. I said I would take the review down when I received the watch I have paid for. I have had no communication from this and still yet to receive the watch I ordered. Emailed customer service again yesterday for an update and still yet to hear anything back. The money has been taken for a product I haven’t received and it’s not just a small amount of money. This company is an absolute joke and I do not recommend in the slightest.”

Posted 2 years ago

“Does not deserve the 1 star. I ordered a rose gold Apple Watch and 3 days later I still hadn’t received a confirmation email. I emailed querying this and they came back to say there was no rose gold but they had other colours in stock. I told them to cancel my order as I could get the rose gold elsewhere and they advised me if I receive the item to send it back. I said why would I receive the order if the colour isn’t in stock? This made me think they had just posted any colour. I received an email yesterday to say the payment was taken. The watch came today and it is a silver watch with a pink strap? Not what I ordered. Customer service is shocking and clearly don’t send what you order. If the item isn’t in stock they just send whatever they want even though you have paid for a specific item!!!!! Shocking”

Posted 2 years ago

“Been waiting 5 months for refund after Apple Watch hasn’t been delivered”

Posted 2 years ago

“terrible company, sent wrong item and then very poor customer service trying to get a refund”

Posted 2 years ago

“Very very bad supplier lie after lie please stay away. I ordered a phone for my daughter last week and not delivered after the 5th working day as promised. I have been told stories after stories very bad customer service stay away. I made a mistake l should have read the review before ordering. The gave me Royal mail tracking number and l checked on Royal mail tracking no progress since last Friday. Please please stay away if l could give a 0 l certainly would have.”

Posted 3 years ago

“I ordered an iPhone 6s silver from ultimo electronics & it took 3 weeks for delivery, then they sent me the wrong colour, rose gold instead, then after 2 weeks the phone goes dead & they are refusing to refund me . THIS COMPANY IS A JOKE & A BUNCH OF CONS. DONT ORDER FROM THEM.”

Posted 3 years ago

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Ultimo Electronics Limited is rated 3.1 based on 117 reviews