UNIQLO Reviews

Name: UNIQLO
Rating: 1.74

1.7 Rating 198 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

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Metrics

1.7

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

UNIQLO 1 star review on 21st February 2022

T Baillie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Delivery and Service”

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Posted 6 years ago

“Trendy clothes and fast delivery.”

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Posted 6 years ago

“excellent clothes - good design and fabric, easy mail order, well priced”

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Posted 6 years ago

“Good quality clothes at a very competitive price”

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Posted 6 years ago

“Excellent selection of very simple, colourful, classy items. I can easily do most of my clothes shopping here.”

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Posted 6 years ago

“Great service. It's easy to send stuff back if it's not right.”

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Posted 6 years ago

“Cropped Jogger Pants in Grey are simply amazing and have very good fit, they dry super fast and extremely comfortable! I ended up buying 3 pairs in different colors ) Thanks Uniqlo!”

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Posted 6 years ago

“Great styles and quality at reasonable prices.”

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Posted 6 years ago

“Great friendly staff and amazing clothes.”

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Posted 6 years ago

“fast delivery affordable prices good quality”

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Posted 6 years ago

“Good quality products, quick delivery - have used them frequently and no complaints.”

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Posted 2 years ago

“Quality of the apparel, Great designs and lots of colors to choose from. Looking to purchase another chino pants once stores are open. Great all-weather jackets and parka.”

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Posted 3 years ago

“I bought 4 items but they charged me 5 items (extra $109,90). When I come back to ask them why and their attitude very bad. They didn’t apologise and they look me like a thief. Otherwise, this is their fault not my, I have to come back and waste my time for this situation. I’m very disappointed because of their bad service. The staff who served me are “Trisha and Sophia”. I’m still wondering how can this mistake happened.”

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Posted 4 years ago

“Speedy delivery and really helpful team! Would definitely recommend :)”

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Posted 5 years ago

“practical, affordable clothes, but wish they have free delivery.”

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Posted 6 years ago

“Consistent sizing, decent products. Will shop with them again.”

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Posted 6 years ago

“I love this company as it has good quality clothing as I had ordered a jacket from here and came in less than 3 days”

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Posted 4 years ago

“Clothes are great, but order got delayed on the way to me and they takes to give you a refund on returns”

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Posted 6 years ago

“great selection of products, easy checkout”

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Posted 6 years ago

“I love Uniqlo's products, but their customer service is a true disaster. I returned some items from an order and received confirmation that the package was received in the Uniqlo warehouse. No refund appeared on my account. It took me two (very long) phone calls (and several weeks) to eventually learn that the refund had failed. (No one from Uniqlo informed me of this before I called.) It wasn't until my fourth phone call and my insistence that I speak to a manager that I learned that the refund had failed multiple times as a result of a technical error on Uniqlo's end. Then, in my FIFTH phone call, I learned that this technical error had been logged already a week prior to that fifth phone call, yet nothing had been resolved. All the "supervisor" could do was "reach out" to that department. Before realizing that the refund for my first order was going to be such a mess, I ordered some replacement items and requested in-store pickup. I was never notified that the items were available in the store, and approximately 10 days after I placed the order I (ironically) received a credit on my account for the new order. After two phone calls to customer service, I was able to discover that the items were never logged in at the store and were sent back to the warehouse.”

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Posted 4 years ago

UNIQLO is rated 1.7 based on 198 reviews