UNIQLO Reviews

Name: UNIQLO
Rating: 1.74

1.7 Rating 198 Reviews

18 %

of reviewers recommend UNIQLO

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Metrics

1.7

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 21st February 2022

T Baillie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible return policy.”

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Posted 2 years ago

“I think if you purchase something online, you should be able to do a return in the store. I love shopping at Uniqlo but, because of this new return policy, I am going to check out other stores.”

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Posted 2 years ago

“After numerous chats, swapped emails, providing requested photos of the defective jacket & the receipt, NOW you respond we will have to return to the Stuttgart, Germany store (from our home in the USA) to seek resolution. If you refuse to stand by your products, you can be certain that bad reviews on your customer service to follow.”

UNIQLO 1 star review on 26th January 2022

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Posted 2 years ago

“On line purchase is really bad experience. Size not fit (according their size chart), won't let you return in person. instead you have to go further for Dropbox or FedEx. That's what they charge you extra 24% out of the purchase price for return method.”

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Posted 2 years ago

“Uniqlo persists in practicing arcane return and exchange practices. They evidently see no value in 'localizing' return policy that appears to derive from those in Japan. It might behoove the incoming CEO, Maki Akaida to localize return policies that accommodates expectations of Uniqlo's U.S. customer base. I recently received an on-line purchase in size M-my customer size for all Uniqlo garments. This M was noticeably larger than previously purchased items. Rather than allow an exchange, I am required to return the item, incurring return shipping costs and expending weeks more for a refund or exchange. It is not allowed at a local Uniqlo outlet either for the same item nor returned for credit for alternative items. IMO, Uniqlo will ultimately see an eroded following for their products. Most unfortunate as the majority who post here with one-star reviews concede to the value proposition of price/quality that Uniqlo has come to represent. Uniqlo-IMO you're far from competitive in purveying customer service of the level offered in Japan.”

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Posted 2 years ago

“How many consumers look at return policy on clothes when shopping for Christmas. We purchased items in early November and they would not return the item that did not fit because it was outside the 30 day window. I get it, their policy is stated somewhere on their website and this protects them. I would never recommend buying from them for holiday events as you most likely would be screwed if you needed to return. General purchasing where you can try on and return immediately is probably safe but who wants to be loyal to a company that is not consumer friendly. I would have given them 0 stars but it would not have allowed me to populate a response and vent.”

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Posted 2 years ago

“Terrible returns policy and terrible customer service team giving out incorrect information, stating that because I requested a refund rather than stating exactly that I 'wished to cancel the contract" they would not refund me. Wow.”

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Posted 2 years ago

“totally agree with others, good product but worst customer service and marketing. They suddenly have promo gift, upsetting customers that had purchase previous day. After paying $$$, still refuse to give a free bag and demanding for an extra 15c. Seriously ? Uniqlo is leveling themselves with Chinese take away.”

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Posted 2 years ago

“NICE STUFF BUT REALY BAD SERVICE, THEY'RE NOT EVEN INTERSTEA IN MAKING THEIR COSTUMERS HAPPY. THE MOST NASTY REP. VERY NOT accommodating RETURN POLICY”

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Posted 2 years ago

“Bought a brig in sep and by middle of October it was picketing”

UNIQLO 1 star review on 22nd October 2021

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Posted 2 years ago

“Just figured we are not able to return online order in the store. It is such big turn off. It makes it very inconvenient for the customers. It forces u to either keep the item that u dislike or force you to pay extra $7 shipping fee to return to the warehouse. I have never heard of this kinda policy so far in any other fashion retails. It is ridic?! Done with Uniqlo, never again.”

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Posted 2 years ago

“I was at the Uniqlo store located at Santa Anita Mall in California. My first time to try Uniqlo because I saw many customers inside. Went inside, pleasantly greeted by an employee and my visit seems to be going good until I tried to ask this employee with a name tag KIM (I think she is Chinese) for some directions to where could find the item I was looking for. She look at me and rudely said 'just go over there, they are on the shelves, I am busy right now'. I was not expecting that treatment lol. I said to myself, maybe she's just in a bad mood. I found what I was looking for, I went to the cashier to pay and after waiting for a few minutes guess who is the cashier? Yes it was the same employee KIM with the same attitude hahaha. Never look me in the eye this time. She processed my stuff and when I was finished she just said 'next'. No thank you or whatever. I do not know why Uniqlo, in a retail business would hire a person like this with a bad attitude? I just hope other customers were not treated like me. UNIQLO... are you reading this? I wish to go back to your store in Santa Anita but you have to train some of your employees better. thank you mistreated customer”

Helpful Report

Posted 2 years ago

“Return/ Exchange Policy Sucks !!! I am living in Gurugram, India and I was gifted a product purchased from Delhi store . Now that the size doesnt fits me well i had to exchange it and went to Gurugram store but they refused to exchange / issue a credit note as it was bought from the different store. Their Return policy and the behavior of staff sucks literally. they gave me no other option but to go to Delhi Outlet by burning my time and the Fuel which is more that the cost of the product. Further, they refund only in the original payment mode(Credit card etc) and do not even issue a credit note. where all other brands allow nationwide exchange and issue of credit notes. Uniqlo in not allowing even in the same city. Hence, gifting Uniqlo product can be a mood spoiler for both the giver and the receiver. Eventually I had to dump the product as waste. They lost a customer and all his influence circle forever. Block this company.”

Helpful Report

Posted 2 years ago

“I bought a tee shirt wore it once and it came out of the wash with two holes. I intended to keep the tee when I bought it so I threw away the receipt and original tags. Bc I did not have them, they refused to accept a return. "Even if it is bad quality?" I asked. "Yes" was the unequivocal answer. I said "that is a really bad customer service policy." No reply. I was once a BIG fan but any retailer that does not stand behind the quality of their products does not deserve my $$. Goodbye Uniqlo. Too bad you don't care!”

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Posted 2 years ago

“Item I wanted was not offered at the store near me so I was forced to buy it online. Because of its poor description online, I found out when it was delivered that it was woven, not knit. So I wanted to return it. Due to their ridiculous return policy I had to pay ANOTHER fee to return it so I paid $14 . . . for NOTHING! I wrote a review of the item (twice bc they kept asking me to review the item) but neither of my reviews appear online bc they praise the product but are critical of the poor customer service that forced me to return this item. I love the prices and quality of their clothes, but their policies and lack of customer service are a real turn-off. Will probably not shop there any more. Disappointed and aggravated that they are so "deaf."”

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Posted 2 years ago

“I love uniqlo products but too bad I won’t be going back anymore due to their unreasonable return policy. The worst part is, they will use their recorded surveillance video against you. Hmmm, is that even legal? I did not contest the matter as I was avoiding making a scene. I know it was my mistake opening the package (the item was bought and returned less than 24 hours) but using surveillance video for a $5 buck item, what is that? I was very disappointed. They don’t deserve even a 1 rating, I’d chose a zero or negative rating, if there is such…”

Helpful Report

Posted 2 years ago

“Loyal customer for years but encountered it’s terrible new returns policy where basically you have to pay to try online only items, even though it was click and collect - well you might have made some money by making me exchange this time but I won’t be using your shop again in a hurry”

Helpful Report

Posted 2 years ago

“It took a week to ship my order, and it will be another week until it ( hopefully) is delivered. I pad for shipping, and it looks like they have selected the slowest possible courier- FedEx snail. Loved the store when we lived in Asia but it’s customer service is appalling here in the US.”

Helpful Report

Posted 2 years ago

“I purchased items are not final sales items and allow for return just paid $7 return shipping fee however after returned the items never received the refund and no customer service can answer the refund request. If you buy unsuitable clothes in Uniqlo, it's really hard to deal with.”

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Posted 2 years ago

“This company is scammers. Be careful with them. I have placed two orders: A035587420 and A036151133. Neither has been shipped, they do not respond to emails. I have neither money nor orders.”

Helpful Report

Posted 2 years ago

UNIQLO is rated 1.7 based on 198 reviews