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UNIQLO Reviews

1.7 Rating 198 Reviews

18 %

of reviewers recommend UNIQLO

Company Reviews

1.7

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UNIQLO 1 star review on 21st April 2022

UNIQLO 1 star review on 21st April 2022

UNIQLO 1 star review on 21st April 2022

UNIQLO 1 star review on 8th March 2022

UNIQLO 1 star review on 21st February 2022

UNIQLO 1 star review on 21st February 2022

UNIQLO 1 star review on 21st February 2022

7

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 5 items online that were the incorrect size. So, I called the customer service, which underestimates the wait time on the phone. I asked how I could exchange the items, and they notified me that the only way to exchange the items is in a physical store, where they would assist me, and there is no way to see if they have the items in stock or to have the items reversed. After waiting in line for 20 minutes to exchange the items, I was notified that I had to go find the five items independently. Then I was told that they could only exchange four or the items because one was an online exclusive. However, the manager said that if I called the customer support, they should be able to exchange the online exclusive item. When I called the customer support, they said that they do not re-ship items, so the only thing I can do is to return the item. So, basically, there is no way to exchange anything that is an online exclusive, which is fine, but it should say that on the website, and the first customer service representative should have said that on the first call. I will be going back tomorrow to return everything and will no be buying from here again. The reason that I have Uniqlo two stars is that their clothing is pretty good quality for the price point, but it's not worth the hassle, the unknowledgeable customer service representatives, or a business where the services offered do not communicate or work together.”

Posted 5 years ago

“I have been buying their ultra stretch skinny jeans for women for over10 years. I went to pick up a new pair yesterday, to find that they no longer carry them in the store or online for women. They have been replaced with a legging pant, which obviously isn’t the same thing. Also they are only carrying wide leg jeans for women.They still however carry them for men, which I find is misogynistic at best. These jeans were a perfect fit for me and a staple for my wardrobe. Now I am forced to go on a hunt to find stretch skinny jeans else at other stores. I am very disappointed and angry about this. Needless to say I will never set foot in Uniqlo again. They don’t care about their customers since they drop items for no reason and no longer offer innovative fashion choices”

Posted 3 days ago

“Customer service is so bad. Parcel delivered by Evri and they left it in a puddle so all the item were wet. I emailed customer service and they said send photos of the wet item. The clothes are soaking wet how can that show up on photos. I then called customer service and they kept saying to me send photos which I did. Then they emailed saying send more photos. We did not resolve the issue. I kept the items and washed them . Not worth ordering online”

Posted 4 months ago

“Ordered men's down vest and received women's instead. To return or exchange, I need to pay shipping (FOR THEIR MISTAKE)!”

Posted 5 months ago

“I bought a jacket online and the zipper didn't work. I have gone back and forth with customer service doing what they want - sending photos, videos, etc., Then they asked me to return the jacket which I did and they said they didn't receive it and couldn't help me anymore. It's daylight robbery.”

Posted 5 months ago

“Awful customer service experience. I ordered a €120 coat online, expecting it to be black as described. To my disappointment, the coat was a different color. Even after providing clear pictures showing the discrepancy, customer service failed to offer a solution, leaving me responsible for the return fee. This experience has left me extremely dissatisfied, and I won't be making future purchases from them.”

Posted 6 months ago

“You cannot return items ordered online to the store. There is no reason for it other than trying to manipulate customers spend more money with them. They say it's because it's a different warehouse. Funny enough you can exchange items ordered online for items from the store. Then all of the sudden a different warehouse stops being a problem. Shady.”

Posted 8 months ago

“Packaging of UNIQLO products varied from paper to plastic bags, and when I had to return items brought at shop, they examined the packaging carefully and said 'oh, this part of package is little bit damaged' and because of that they refused to accept th ereturn. It is so horrible, it is not very fair, either.”

Posted 8 months ago

“Price was way to expensive for a tee shirt that is very plain and basic. Where I get this for $9.”

Posted 8 months ago

“Lack of return policy. Worthless attempts to rerun merchandise. Impossible to work with.”

Posted 10 months ago

“It pains me to say this but Uniqlo India is the most untrustworthy brand ever to be seen in an international market. Being an active shopper at various international brands, I would say that Uniqlo India provides the worst customer service. More you trusted the customer service, the worse the experience was. Never do I have to face such an issue with other brands like zara, manago, michael kors but Uniqlo India is terrible. Various products of Uniqlo India have shown quality worse than clothes found on the streets of Lajpat nagar or Rajouri garden. After one use you can basically throw the product because the material is made of such a degraded class of material. It seems to me like a factory of selling cheap quality with expensive prices. shame on you Uniqlo India, you should not be a part of anyone's shopping experience.”

Posted 1 year ago

“Worse return policy ever. I will never purchase from them again”

Posted 1 year ago

“The return policy is awful.”

Posted 1 year ago

“used to be a good customer of uniqlo while i was living in uk. they are terrible at customer service and they have the worst return policy ever. I bought a jacker on discount for 150 euros . I wanted to exchange if another size. they told me i need to return my it first and they purchase it from the online store at the current price. the original price is 180euros . they said "we are sorry we can't exchange ur jacket for the discounted price" if i want another size u will have to pay 180euros not 150euros the price u bought it. its the first time i get to hear that answer from a company. such a joke. I am going to get my money back . I won be giving them any money again in my life.”

Posted 1 year ago

“Couldn’t return dress shirt that had defective stitching on a shoulder, basically ripped. Customer service profusely apologized, but didn’t offer any help ( my husband threw away tag) We will take our business elsewhere from now on. Why it has to be so difficult to return? Don’t they have insurance policy for such a mishaps?”

Posted 1 year ago

“Took 10 days to ship out the order. Xmas will be over, Winter will be over..... be careful!”

Posted 1 year ago

“I used to really love the brand (they offer great quality and well-made basics at really attractive prices) but after several terrible customer service experiences I have now officially decided not to ever do business with them. Last straw was bringing back some items from an online order to their Montreal store and being told that they would not accept them back, because online purchases have to be sent back via FedEx only (they would not accept to take the items back and give me a store credit either, which I was prepared to accept, because of some obscure excuse about their cash register system). So I carried a box all the way to their store for absolutely nothing, and now had to carry it back home and will now have to find a FedEx location (another special circle of hell), because their own stores do not honor their own returns. Tried calling customer service only to be told that they could not do calls, only chats. Really an overall awful experience, the customer is really not at the center of their business model. Will boycott deliberately for that reason. Shame also that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider… actions speak louder than words!”

Posted 1 year ago

“Uniqlo customer care service India is worst of the worst… don’t ever shop online. I have received only part of my order and when I placed my complaint they just washed their hands off. When I contacted the consignment company they said that they received only one item from the Uniqlo while on the other hand the Uniqlo people are not ready to provide with documentation proof stating that they have sent all the items together. So, whom shall I held responsible?”

Posted 1 year ago

“Pathetic customer service and no solution given by the team Worst experience ever CCTV footage shows the mark on the jacket and they are not willing to explain or exchange”

Posted 1 year ago

“Return policy is UNLAWFUL. Making customers return product to store of purchase is disrespectful and demanding. I will NEVER shop here again.”

Posted 1 year ago

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UNIQLO is rated 1.7 based on 198 reviews