Univar Specialty Consumables Reviews

Name: Univar Specialty Consumables
Address: USC House, Tame Park, Vanguard, Tamworth
Rating: 4.63

4.6 Rating 1,343 Reviews

91 %

of reviewers recommend Univar Specialty Consumables

4.6

Based on 1,343 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01827 255250

Email:

steven.davidson@univar.com

Location:

USC House, Tame Park, Vanguard
Tamworth
B77 5DY

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Univar Specialty Consumables 5 star review on 12th February 2021

John Hunter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Product I brought is very poor hasn’t got any of the paint off my garden set Extremely disappointed with this product wouldn’t Recommend this to anyone really poor and disappointed”

Helpful Report

Posted 4 years ago

Good Afternoon - we are disappointed that you feel our product wasn't up to standard, one of our Customer Service Representatives will be in touch to discuss this in detail with you.

Posted 4 years ago

“Still waiting on order to be delivered so much so I had to use an alternative way of completing the job so much I wont be ordering anything else, no coms on what the delay is as all other suppliers communicate. Still waiting for delivery for over a week”

Helpful Report

Posted 4 years ago

We are disappointed you haven't yet received your order which was despatched from us on 20th April. Due to the current exceptional circumstances, we are experiencing delivery delays from our Carriers. Please be assured, one of our Customer Service Representatives is currently looking into this and will contact you shortly with an update.

Posted 4 years ago

“purchased a plastering trowel it came damaged and badly packed it took me over two months to get a refund”

Helpful Report

Posted 4 years ago

Due to the current exceptional circumstances around the COVID-19 virus, there have been delays and issues with carriers, but I believe you are now in receipt of your refund. Sorry for any inconvenience this may have caused.

Posted 4 years ago

“I tried twice to cancel order because was supposed to be next day. All things considered, it was around this covid 19 time but was told that it would be over a week later and I needed to get tiles down. So I bought one else where. I sent two emails to cancel order but neither of them was answered so to be honest I'm not overly happy.”

Helpful Report

Posted 4 years ago

Good Afternoon Scott - one of our Customer Service Representatives will contact you shortly for all the details - apologies for any response delays but we are in exceptional circumstances at the moment

Posted 4 years ago

“Still hasn't turned up..... I could swear it said next day delivery..... its well over a week since I ordered”

Helpful Report

Posted 4 years ago

Good morning - According to our records , your order was sent out to you on 8th April. We are currently looking into this for you. One of our Customer Service Representative will be in touch with you shortly.

Posted 4 years ago

“The sponge required to use this tool was not included.”

Helpful Report

Posted 4 years ago

We have looked into your order and the item you purchased from us is the Wooster Jumbo-Koter 27" Radiator Mini Frame only, the sponges are purchased separately. Please do not hesitate to contact us if you require further information

Posted 4 years ago

“I haven't received the goods yet. Despite emailing and speaking to univar to ask for the goods or a refund, I've received nothing. Hoping this 'review' will galvanise them into action.”

Helpful Report

Posted 4 years ago

Good Morning, we are disappointed that you have not received your order. I believe one of our Customer Service Team has already been in contact with you and is currently liaising with the carrier to locate your order. We are experiencing delays on order deliveries due to the current exceptional circumstances, but please be assured, we will keep you up to date with the progress.

Posted 4 years ago

“The product has not arrived. Tracking states out for delivery on two consecutive days, but no delivery and no card left.”

Helpful Report

Posted 4 years ago

We are disappointed you are still waiting for your order, one of our Customer Service Representatives will be in touch shortly, but please be advised that due to the exceptional circumstances we are experiencing at the moment, we are aiming to deliver orders as soon as possible

Posted 4 years ago

“I haven't recieved my items yet ?”

Helpful Report

Posted 4 years ago

“I haven't recieved my items yet ?”

Helpful Report

Posted 4 years ago

“Sent incorrect items, called to rectify and was informed they would call me back no body ever did, I’m still waiting for a call and correct items to be dispatched”

Helpful Report

Posted 4 years ago

“A deceptive company that said it is out of stock but can still see it on his website.”

Helpful Report

Posted 4 years ago

Due to the unprecedented demand for these products, we are out of stock. Unfortunately there is a backlog of orders to process which is not accurately reflected on our website. I believe one of our Customer Representatives has already been in contact to advise you of this. I hope this clarifies the situation for you.

Posted 4 years ago

“No comments, I ordered something from your webside.I was all day at home and when I checked the update about delivery shows that nobody was at home...which is not true! A part of that I found the card from parcel force just at the front building door with number 40!Mine is 49! I called to customer service saying what’s happen they said they will check and will call me back.Never happened!so no items till now. Very,very disapoitned with my first purchase!”

Helpful Report

Posted 4 years ago

Good morning, we are disappointed that you have had issues with your delivery. One of our Customer Service Team has been looking into this and is still awaiting an update from the delivery company and will be in contact with you shortly with an update.

Posted 4 years ago

“I never received my order”

Helpful Report

Posted 4 years ago

Thank you for contacting us, we are disappointed that you have not yet received your order. One of our Customer Service team is dealing with this and will contact you shortly.

Posted 4 years ago

We are sorry you haven't received your order yet. One of our Customer Service Team is currently looking into this and will be in touch with you shortly.

Posted 4 years ago

“Been sent an email by Univar asking for a review but given that it’s two weeks since I placed my order and I still haven’t received it, gonna give em one star. Univar since been in contact, and very helpful. Product received. Re-rated as 4 star.”

Helpful Report

Posted 4 years ago

“Bad service, didnt put my address on the parcel just my postcode so parcel force failed to deliver t Due to no address given I've used alot if credit to call up parcel force 3 times just for my order that was supposed to be next working day still waiting to receive it and it's been nearly a week”

Helpful Report

Posted 4 years ago

We are disappointed to hear of the difficulties you have experienced. I believe one of our Customer Service Representatives has been in touch with you this morning and the delivery should be with you today. We will follow this up with the courier to establish why this happened and what preventative actions they will implement to ensure this doesn't happen again. Assuring you of our best attention at all times

Posted 4 years ago

“Non of the keys fit my radiator”

Helpful Report

Posted 4 years ago

We are disappointed to learn that the keys do not fit any of your radiators as they are designed to fit most radiators. We will of course action a refund against your original original payment type. Thank you for bringing this to our attention as we pride ourselves in delivering the correct product every time. We hope this has not caused you too much inconvenience.

Posted 4 years ago

“Hi. Still haven't got my order!!! The driver left my parcel hell knows here.. Told that he left it in flat 50 which is not even in my block.. Went there and there is no one lives there.”

Helpful Report

Posted 4 years ago

“Bought the cutters which were advertised as a 5 piece plastic pipe cutting set. When it arrived it was only a 4 piece set. I called customer service who were not the greatest. If you want to return them you can. I am a busy plumber and don't really have spare time to be going to the post office to return incorrectly advertised products. I would of been happy with some sort of discount. This is the first and last time I would buy from this company. I could of sourced product cheaper from another supplier. Not happy with service and false advertising.”

Helpful Report

Posted 4 years ago

We pride ourselves in our Customer Service and Product descriptions, unfortunately on this occasion our description was inaccurate as this should have been described as a 4 piece set. Our apologies for any inconvenience this may have caused you. Thank you for bringing this to our attention and as a direct result we have now updated this on our website. I have today actioned a partial refund as a goodwill gesture. I hope you will continue to buy from us as we do have an extensive range of products.

Posted 4 years ago

“Hi I’m still waiting for the product to be delivered as you have DHL the incorrect address.”

Helpful Report

Posted 4 years ago

We are disappointed that you have not received your delivery as we pride ourselves in delivering on time in full. I believe we have now sent you a FOC replacement. Your business is important to us and I hope you will continue to purchase from UnivarSC as we do have a extensive range of products.

Posted 4 years ago

Univar Specialty Consumables is rated 4.6 based on 1,343 reviews