Upscale Audio Reviews

Name: Upscale Audio
Address: 2058 Wright Avenue, 2058 Wright Avenue, California
Rating: 4.87

4.9 Rating 18,709 Reviews

98 %

of reviewers recommend Upscale Audio

4.9

Based on 18,709 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

909.931.9686

Location:

2058 Wright Avenue,
2058 Wright Avenue
California
91750

Upscale Audio 5 star review on 15th April 2021

Anonymous

Upscale Audio 5 star review on 26th August 2020

Donald Eichstadt

Upscale Audio 5 star review on 12th July 2020

Richard Lim

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping buy tube style should be better. Knowing the price of Gold vs Platinum before added to cart.”

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Posted 1 year ago

“none”

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Posted 1 year ago

“Thanks for the suggestion Ken!”

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Posted 1 year ago

“It was fine.”

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Posted 1 year ago

“Ok”

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Posted 1 year ago

“wanted to use pay pal but had to use credit card instead”

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Posted 1 year ago

“Good”

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Posted 1 year ago

“Good”

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Posted 1 year ago

“Good”

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Posted 1 year ago

“Shopping is acceptable but payment is a pain, forcing me to PayPal - why??”

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Posted 1 year ago

“Trust worthy went it comes to vacuum tubes!”

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Posted 1 year ago

“I find when you call Upscale audio to purchase major equipment you get treated well. When you call for replacement tubes you get the brush off, even for Prima Luna equipment all purchased from Upscale, disappointing service.”

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Posted 1 year ago

Hi Ravi, We are sorry you felt you were getting the brush off when asking about tubes. We get hundreds of requests for opinions on tubes, and we no longer make explicit recommendations on tubes. Tube rolling is extremely subjective and dependent on the listener, the system, and the listening room. Over the years, we have been able to make some fantastic recommendations, but we find that many customers do not experience the sonics they expect. We've learned not to try to understand what people think "sounds better." I wish you could see the money and time that I personally have invested that resulted in boxes full of tubes that I thought would be THE THING and later moved on o try something else. We have gone to great lengths to produce videos about tubes and tube rolling, and we have a lot of information on every tube product page, often with a video by Kevin. There are plenty of customer reviews as well. As an aggregate, these will give you a good idea of how a tube might sound in your system. Any specific recommendation over the phone or email would essentially be someone repeating information that's already out there.

Posted 1 year ago

“Good”

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Posted 1 year ago

We hope you will contact us to let us know what we can do to be five stars with you.

Posted 1 year ago

“no demos, whack return policy”

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Posted 1 year ago

Hi Saumin, Our returns allow up to 60 days. No one that we know of offers a longer time on the same equipment.

Posted 1 year ago

“No delivery date yet so it's hard to comment on the experience. Or did I miss it?”

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Posted 1 year ago

“Not impressed today.”

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Posted 1 year ago

“I was disappointed to see the stock Primaluna branded el34 was not available to me. I purchased my Dialogue Premium HP from The Music Room. I like the stock tube. I hope it will be available in the future.”

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Posted 1 year ago

Hi Gregory, If you own a PrimaLuna amplifier, we have PrimaLuna tubes for you. Please get in touch with our sales staff for assistance.

Posted 1 year ago

“Good and easy”

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Posted 1 year ago

“Took a long time”

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Posted 1 year ago

“none”

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Posted 1 year ago

Upscale Audio is rated 4.9 based on 18,709 reviews