US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with my voicemail not working. Kamil Kahn fixed the problem quickly so that it works just the way I want it to.”

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Posted 6 years ago

“Great cellular service and great customer service as well. Thank you US Mobile and thank you Kamil Khan for your help.”

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Posted 6 years ago

“Chat support is the best I have ever encountered. Almost immediate. Abdulah was super helpful. I am pre-disposed to not liking offsore call centers but this company has chosen well. My constructive criticism: bringing your number over is not as straight forward as it should be. If you are currently using Verizon, then you need to ask support for a "fake" IMEI to port it over. Also, make sure that you do not deactivate your Verison account before attempting to port over. Otherwise, the service has been very good, the connectivity is good and the features and price are very good.”

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Posted 6 years ago

“excellent service, Aaron Wylie helped me to transfer to a new plan, added multiple megabytes of data even in the interim period, before my new regular payment period and explained how to use it,and how to set it while outside and not to waste it while at home. Thanks to Aaron and to us mobile.”

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Posted 6 years ago

“Excellent customer service whenever needed. I was today kindly assisted by Aaron Wylie and Danish Khan, who were most helpful and prompt. I've been recommending US Mobile to others, and will continue to do so.”

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Posted 6 years ago

“Aaron Wylie, this person provide absouletly great service. Thank you for your assistance.”

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Posted 6 years ago

“Best service I have ever found. It is the only service that actually works here in my home. And when I had an issue with my hotspot I contacted us mobile and Aaron Wylie helped me and he was great. He fixed the problem in less than 5 minutes. He was great.”

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Posted 6 years ago

“US Mobile offers great coverage and easy setup. In terms of customer service, I had a quick question about text roll-overs which was answered very quickly. Aaron Wylie, my customer service attendant, explained the situation and gave me the texts I had thought would roll over from the month before. The US Moblie chatting feature within the app is really great for these kinds of customer service questions. Definitely a 5-star worthy company!”

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Posted 6 years ago

“Was doing a great service by the agent!! I feeling so happy to chat with”

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Posted 6 years ago

“I super like the chat support. Easy and Fast service. thank you! Always for your online help!”

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Posted 6 years ago

“US Mobile delivers great value for the money. You can customize your plan month-to-month, and pay for exactly want you need in terms of call minutes, text, and data, and nothing more. Their website is very simple and intuitive, and the customer service agents are excellent. I'm deducting a star because they can improve in how they handle MMS (group texts, and pics / videos over text). You need to pay for a data plan and the plan quota is used anytime you send an MMS. By contrast, our Verizon plan has unlimited MMS even for a limited data cap, and the data quota doesn't count against MMS. Other than that, US Moblie is excellent!”

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Posted 6 years ago

“Khurram H. provided technical support for me today. As usual, he was patient and persistent in solving my minor but elusive issue. US Mobile is more than satisfactory for my moderate phone service needs, and the rates for unlimited service are also very good, with good service on top of that.”

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Posted 6 years ago

“Kamil has been very attentive and sharp in action, thanks a lot!”

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Posted 6 years ago

“thank you Kamil K , you earned it :)”

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Posted 6 years ago

“Great pricing, superb customer service, all the features I want and none of the extras ($$$) I don't! If you are looking for a single line, quit messing around with deals that only save you money if you buy four phones or whatever! US Mobile makes saving money with a single line a piece of cake!”

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Posted 6 years ago

“Fast and efficient. Kamil Khan was able to fix my problem in minutes.”

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Posted 6 years ago

“I spoke with Kamil, he answered all my questions fully and in a timely manner and was able to give me all the information I need to make an informed decision. I appreciate honest communication and friendly service. I am a new customer because of Kamil.”

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Posted 6 years ago

“The plan was superb and everything went smoothly. CS was great and Kamil Khan helped me make sure that I went from AT&T to US Mobile LTE Step-by-Step. I now have a great phone plan with internet service and at a fraction of the cost of going to a regular phone company. I am very satisfied with this company and hope to be with this company for many years to come. Everything was done manually but it truly is worth it and worth the wait and patience.”

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Posted 6 years ago

“Mohammad was great. Probably my best experience yet. Yes, you have to jump through the hoops of giving the rep information in "deep settings" and have to do a lot of tasks manually. But this time was totally worth it. He not only helped, but went above and beyond in how he helped. Thanks M!”

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Posted 6 years ago

“US mobile is the most transparent, flexible and clear network operator I have used. Their online dashboard is extremely intuitive and you can customize your plan as per your need and budget. The network performance overall is good but I did face some issues with calls and SMSs not being received in the Philadelphia (University City) region, therefore had to port out. What makes US Mobile stand out among the sea of MVNOs is that their online customer support is absolutely top notch, never did I face any issue with my queries not being resolved. All of the support people were extremely courteous and helpful and resolved any issues as quickly as possible. When the time came to port out I really appreciated the smooth process. I received the port out information within minutes of contacting the customer support online, the person assisting, Haroon S. was extremely professional and understanding. I have seen many people from different MVNOs struggling to get the port out information, in that sense US Mobile services are highly commendable. Thank you Haroon and US Mobile!”

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Posted 6 years ago

US Mobile is rated 4.7 based on 2,643 reviews