“Absolute shambles of a company.
My 70 year old mother has been without Gas for over 3 weeks. No one answers the phone and she has spent over 7 hours on hold trying to speak with someone.
Avoid at all costs.”
“An unbelievably bad experience at every stage of their pricess. The app (quite pretty but also quite useless), the creaking infrastructure, the non-existent customer service, the outrageous pricing, and simply the complete lack of accountability makes your blood boil. How can the government allow such companies to do business?”
“I am 100% not in debt yet they’re charging me for the previous tenants debt. I’ve been trying to call them for 2 months but they don’t answer, and on the rare occasion they do they transfer me to a closed phone line. I’m going insane”
“Please never go to this company, they don't respond to emergencies, have you waiting on the phone just to hang up multiple times. Some of them are overtly rude and don't want to help you in anyway. They refuse to pass the phone to the manager, and point blank lie about the money you owe them to make commission. They will transfer money from one utility to pay another balance without your permission and then tell you they don't see the money in either account. These people are scammers and will do everything to stop you from knowing the truth about where your money is and how much your true balance is!!!”
“By far the worst energy supplier. Moved in last month and had to pay a previous tenants debt of £60 in order to get £20 worth of electricity for the month. Was told I won't get a refund. Call times are absolutely ridiculous you would be waiting about 2 hours for someone to answer and just pass you on to someone else”
“I won some concert tickets last march and never received them. I contacted Utilita and was told to pick a concert of my choice and the tickets would be sent for November I never received them. I would strongly advise anyone with Utilita not to enter the competitions you don't receive the prize you win.”
“Hands down the worst customer service experience I've had for years. We are currently moving home and arranging for Utilita to hand over energy supply to our new house. After contacting our current energy suppliers (hold time c. 30 seconds), was kept on hold for over an hour with Utilita, whose automated voice claimed (falsely) that the issue could be solved online (it can't) before being told in person that Utilita would not address our issue prior to moving in and would not give a callback, as "We don't do that." Another hour on hold to look forward to!”
“Left with no gas after paying my pay as you go 50 but a technical error on utilitas part has left me freezing I'm disabled and meant to be a priority but from 5 to 8 when they finally cut me off I spoke to 10 people who continued to put me on hold and now I've eaten nothing all day and no hot water heating or food despite paying customer service is horrible and customers are treated like rubbish by all staff (I spoke to 10 in 3 hours ) all were rude and done nothing to help utilita don't care about customers at all I wasn't even asking for free gas I'd paid and still treated like rubbish”
“Why is it impossible to reach utilia, I have tried 4 different numbers and everyone is closed due to Christmas and boxing day... I need to transfer credit from electricity to gas, as I'm really running low... I have tried on the app, and all I get is error!!! So overall, no number in use atm...
Cannot transfer, using app...
Really bad service!!! Really bad...”
“Just moved into a property they supply energy to and tried to give them moving in meter readings and to let them know we are changing suppliers. Wouldn't let me do it on-line and on the phone for 3 hours trying to get hold of them. What a joke. Moving is stressful enough.”
“Absolutely awful you spend 3 to 4 hours to get connected to South Africa who haven’t got a clue what you’re talking about and now the meter is going through £7.00 electricity and the house is totally empty no appliances at all and the gas is the same heating turned off and still going through £6 a day how does that work.”
“for the past 10 mths or so i havnt been able to use the poxy mobile app to top up and had to use the phone top up line
Then yesturday i tryed topping up my electric by £125 they excepted the payment but didnt add it to my meter
When i called they said they havnt recieved the payment so i went to my bank to discuss the matter and they had excepted
so now im on the phone waiting for them to fekkin answer armed with the transaction code
As im writing this they have just hung up on me
ANYONE THINKING ABOUT USING UTILITA MY ADVICE WOULD BE DONT THEY HAVE GONE DOWN HILL AND ARE FEKKIN USLESS
The way they are FEKKUN me around it looks like ill be in court soon especially as there are 5 DISSABLED people in this house”
