Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 641 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pathetic clown show of a company!! 2 months to sort my energy!! App doesnt work! Emails go unanswered, was hung up on 5 times for asking for an english speaking operator!! Applied for warm home discount well within time frame only to encounter nothing but hassle when putting in details on all application options, (app, email, phone). DO NOT WASTE YOUR TIME AND DONT PAY ATTENTION TO THE SHILL ACCOUNTS PRAISING THEM!!! Absolutely pathetic customer service from a bunch of clowns!! Switching providers as we speak.”

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Posted 3 years ago

“On some of the review sites, Utilita gets either one star and terrible, critical comments... or it gets five stars and absolutely glowing praise. Never two, three or four stars. What's the reason for this huge difference in customer reactions? (I'm giving one star for my experiences).”

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Posted 3 years ago

“DO NOT PAY ON THE APP , Utilita is fully aware that the money will be taken from your account and not added to your metre you are then given a 3 week waiting period to get your money back so if you’ve put your last bit of money in you will be completely stuck with no electricity or gas , rudest customers service I’ve literally ever experienced honestly I don’t understand how this company is running”

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Posted 3 years ago

“Just moved into a place with utiltia so I tried to get my payment card to make a payment and get my gas and electric going I've called 5 times each time no one has been available and I've waited on hold 30 minutes- 1 hour”

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Posted 3 years ago

“I've had top-ups just disappear and never accounted for. Couldn't manually top-up either. Just vanished. I've asked what happened to the top-ups, but no explanation given after three years. I've had complaints in, but don't hear any more about them.”

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Posted 3 years ago

“Forever tipping up my gas/electricity meter and the money not been added nor getting a bend code sent, customer service is shocking, can barley get hold of anyone when needed! Don’t waste your time with these”

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Posted 3 years ago

“Hostile support, inconsistent requirements, and bad pricing. I've provided mortgage receipts, council tax receipts, and more, all as requested and Utilita is still refusing to drop the debt on the property from the previous tenant - it's been almost 10 weeks (and 35% of what I pay goes towards it). Customer services played ping-pong as the transition team sent me to billing who sent me back to the transition team - each was somehow frustrated at me for it (I gave the exact same query to both). Was told to expect a call back, never received one. Now likely having to go to lawyers to get an unbelievable amount of paperwork to prove ownership. Do yourself a favour, save your time, effort, money, and stress levels - avoid Utilita.”

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Posted 3 years ago

“Raised prices of electricity whithout any information sending letter before. even 100% per unit , customer service its only answer machine wchich never answer to you but only options to you many times, many rings,again and again .Prices for electricity raised 100% whithout any informations for me .So I decide to run away of that cheating company utilita customer servise are wrong only for top-up they are so quick but other means hv to listening stupid automatic lile music than swich to swich to other numbers of yor keyboard than they after 25 mins. send again for the same music It is stupid for me.even they are blocked my opinon ever”

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Posted 3 years ago

“The worst energy supplier I have ever used. On 9th June 2021 I submitted my final meter reading in the moving out section on their website. It took a number of phone calls and 4 complaint e mails from myself before they finally sent me an e mail on 27 July 2021 confirming my final account balance.”

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Posted 3 years ago

“Very poor customer service,I'm a priority customer,had my smart meters installed a week ago still not working despite been on the phone every day Will definitely be switching”

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Posted 3 years ago

“Very expensive company to be with. £40 in 4 days using economy 7 with no heating on is a joke. I honestly think my meter is at fault but utilita say it's fine . I'm on benefits and I cant afford this tbh”

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Posted 3 years ago

“Absolute disgrace, no acknowledgement of cancellation both done over the phone and by email. They switched our electric anyway. Avoid at all costs, they are big trouble. I just wish I had read reviews before even thinking about actually changing. Never again, how is this company allowed to continue trading.”

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Posted 3 years ago

“Our meter burned out. We waited 4 days for a new one, we called several times a day. They were very rude. It's been 5 days without electricity and they are still delaying a bunch of clowns I do not recommend”

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Posted 3 years ago

“My gas account was changed by this company and they refused to cancel . I dont want utilita gas but they tell me i cannot change my account , which they got from my housing association . T The housing say they did not do this as they have no right to change without my permissin . Still Utilita insist i am a customer now . My Lawyers will deal with this now. Cowboy comany with no regard for its customers. They allow an illegal change and refuse to let me cancel. Stay away from this company they are useless in helping and allow any one to open accounts in my name with out my permission. Customner services nil out of ten . I am disgusted with you”

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Posted 3 years ago

“Had a cold caller at the door trying give us a free smart meter upgrade. She babbled so fast even she didn't know what she had said from her pre-prepared speech. Went on about saving £100 on gas and £100 on electric, prizes and offers etc. Then started to fill out sign up without even asking. When told that we wouldn't be signing up today she became rude and started questioning why we were refusing her offer and how she had put so much effort and work into selling it to us that we were just being ridiculous. Gave her a close encounter with a closed front door and I advise anyone else to do the same!”

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Posted 3 years ago

“Absolutely rude and useless, moved into a property supplied by them, they declined our switch due to arrears from previous tenants and cut off the electricity and kept cutting off the phone lines to. DO NOT JOIN THIS COMPANY!!”

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Posted 4 years ago

“Don't know where to start. Iv had problems since taking over a property supplied by utilita. Don't know how they are allowed to operate and get away with it. All the problems are endless and very stressful. Still ongoing after 2years. Don't use. I'm changing supplier. Have tried before but yet again utilita didn't register my smart meter so couldn't change. Nightmare!”

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Posted 4 years ago

“Rep came to the door. Tried his hardest to push the fact that I would be saving £100+ a year. As I was in a rush and wasn't paying 100% attention I agreed to switch, not knowing how bad all the reviews were. 2 days later I decided to call and cancel the switch and oh my days! To get through to anyone you have to jump through so many hoops! No proper cancellation option so you get put through to an agent who tries their best to get you to stay. The first lady was pretty rude, didn't seem to want to know and transferred me to a different agent who pretty much hung up ( I'd been on hold to get to that point for 45 mins!). The 2nd agent, after calling again and being on hold for almost an hour, didn't seem to understand why I wouldn't want to save £80 a year and reluctantly put me through to another agent and lo and behold, got cut off again. After ringing again I managed to get through to an agent who did not seem surprised I'd been duped into taking the switch. Thankfully she managed to cancel without another transfer to a dead line. Awful customer service, dread to think how bad it would be if I had of switched properly! Avoid at all costs , and if a rep turns up please don't agree so they shut up and go away. It isn't worth the hassle of trying to cancel. I'm hoping that it actually is cancelled but will be ringing Octopus energy to make sure they know I won't be switching!”

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Posted 4 years ago

“Can't top up meter by app. Always have problem with meter. No one like top up this 💳. Sitting in dark without power 2 days. Nightmare”

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Posted 4 years ago

“I had someone from this company knock at my door yesterday, upon asking who is it? He said: inam from your electric company, as I was looking through the peephole, he was leaning very close to my door, so I asked him which company is that? & He said: Utilatia! I said that's not my company but as I had just switched energy suppliers, I thought maybe that's their umbrella company or sth. So I let him in, & he said we're changing your prepay meters to smart meters FOR FREE! I didn't know this but Without even knowing it, I had most signed up to them. So I started questioning him & at the end found, he was trucking me into signing up without knowing OR BEING TOLD I'm switching! After much discussion, asking him what is your prices, he told me: funnily I can't tell you the prices , but why are you so picky? Just switch, you'll save loads of money...he used a lot of tricks which I won't bore you with. This company is a scammer & I agree with previous reviewer, the SNEAKIEST sociopathic tactics I've ever seen. I didn't expect this in this country. I WILL NEVER SWITCH TO THEM & WILL ADVISE PEOPLE TO NOT TRUST THEM. IF THATS HOW THEY'RE TRYING TO TRICK PEOPLE TO SWITCH.”

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Posted 4 years ago

Utilita Energy is rated 1.1 based on 641 reviews